My account is cross linked with someone elses or IVE BEEN HACKED.

[OGPG]

Im not sure if I got hacked or what.
Logged out of Steam Client a few days ago and when I tried to log back in, my PW didnt work. So I went to Account Recovery. My e-mail was not found and my User name was under a totally different name and email.
I was able to finally change the recovery email and password and get back in, but now my account shows a different name, Avatar, and some games that I dont have, but seem to have 300+ hours in.
No new Purchases on any cards thankfully
Everything is really weird. Even my Friends list is different. Not people I know
I cant seem to email Steam or get any help in fixing my problem.
Steam Support page just sends me in circles.
Very Upset

Got a new email from Steam Support IN RUSSIAN! confirming my Account changes.
SOMEONE IN RUSSIA IS HACKING MY ACCOUNT!!!!!!!!!

Also just notice my Account has NO FORUM POSTS. Ive been posting here for YEARS!

MY WHOLE ACCOUNT IS COMPROMIISED

[The Giving One]

Make sure all messages are authentic, and actually from Steam. There are fake malware attacks out there that look like support messages/emails, but actually hijack your account.

If you have access to your account now, then use Steam Guard to disable all other devices now.

https://store.steampowered.com/twofactor/manage

EDIT..Your profile is private, so we cannot see some things that may help to see what you are seeing there.

[OGPG]

I have done that. Im not sure that will help. Cant the other person who hacked my account just go changed things again as I just did?

Im very upset.
I really hate that Steam Support just sends me in circles with no real person to contact.

If this doesnt get fixed I will delete my account and never buy from Steam again.
This is BS.

[The Giving One]

First, this is not a "hack". The security hole is on your end somewhere, not Steam's.

Second, you cannot delete your account anyway. You can only request the access be terminated.

Try to calm down and work the situation and think.

What have you done lately ?

Used any third party websites and entered your login information there ?

Click on any links in chat or otherwise ?

Have you scanned the computer for possible infections ?

If there is a keylogger on that machine, then yes, they can get all your information again. Change personal information on accounts from a computer that you know is clean.

[Hanomaly]

PyrateLV の投稿を引用：

I have done that. Im not sure that will help. Cant the other person who hacked my account just go changed things again as I just did?

Im very upset.
I really hate that Steam Support just sends me in circles with no real person to contact.

If this doesnt get fixed I will delete my account and never buy from Steam again.
This is BS.

If your account is compromised *you* or someone who uses the same computer you have used to log into steam - did something to give away your account details. It might have been installing malware. Or going to shady websites. Or whatever. But its your fault.

i'm sorry you're having account issues tho. But you have to take responsibility for that.

Saying "If this doesnt get fixed I will delete my account and never buy from Steam again." is like buying a Jeep car. Then you leave (or someone you lend your car to leaves) the keys in the car and a sign on the car that says 'steal me'... So then your car gets stolen. And you're like "OMG if Jeep doesn't fix this issue!! i'm never buying a Jeep again!! It's their fault my car was stolen!!"

Nothing was compromised my Valve's end. If Valve was having issues many other users with more valuable accounts than yours would be here complaining about this "Valve glitch that caused their account to be cross-linked with someone else". But it's only you.

Again. i'm sorry your account was compromised. You should scan your computer for malware. And scan ANY computer you log into Steam with for malware (so if you sometimes use your best friend's computer - or a computer at school - or anything) you can scan all those for malware.

Or just scan yours and then stop logging into your Steam account with other computers. After you clean the malware from your computer... then change your password. Possibly even change the email you use with Steam. Because it's possible it was your *EMAIL* that was compromised instead of directly your Steam account. If someone gains access to your email address they can sometimes access MANY of your accounts for other things. MMOs, Steam, Origin, etc.

[OGPG]

I cant think of anything. Both my computers are clean. Gaming and Laptop.
No 3rd party web sites. Dont use Chat
Havent played a game on Steam in over a month. All I did was log out of the Steam Client.

Im upset because My friends list is gone. My Forum posts seem to be gone. My account says Ive played games that arent on my system.
I have all sorts of things (badges) that shouldnt be there.
Is there a way for Steam to go into my Account and clean it up or find out what happened?

I removed any other devices other than this gaming system.
Changed email and password
Doing a full system scan again right now.

[Snapjak]

Are you certain this is your actual account? Do you have any email receipts that show the same login name?

[The Giving One]

PyrateLV の投稿を引用：

I cant think of anything. Both my computers are clean. Gaming and Laptop.
No 3rd party web sites. Dont use Chat
Havent played a game on Steam in over a month. All I did was log out of the Steam Client.

Im upset because My friends list is gone. My Forum posts seem to be gone. My account says Ive played games that arent on my system.
I have all sorts of things (badges) that shouldnt be there.
Is there a way for Steam to go into my Account and clean it up or find out what happened?

We cannot see any of that. Your profile is private.

And posting your computers "are clean" does not state if you have checked or not. If you have not checked, then please don't say they are clean.

Malwarebytes in safe mode is suggested.

If you are missing badges, it is starting to sound like you are logged into the wrong account.

Snapjak の投稿を引用：

Are you certain this is your actual account? Do you have any email receipts that show the same login name?

Thinking the same here.

[OGPG]

How could I be logged into the wrong account? I dont understand?
You mean THIS account is actually someone elses? How can that happen?
This is totally messed up. I have no idea whats going on
Ill reset the profile to public.

I realy hope I didnt somehow log into someone elses account.
I mean I used My regular Log in name (PyrateLV) it just said my password was wrong, thats why I think I got hacked.

My e-mail reciepts are long deleted, though my account detail show games Ive purchased.

[OGPG]

I really hope Im not in someone elses account.
I dont know how that could have happened.
Im really worried something bad has occured and I have no idea how to fix it.

[The Giving One]

No, not someone else's account. Another one of your accounts. We see that here all the time. It happens more often than you might think.

People swear they don't have another account, and in the end, they actually did, and in some cases, more than two actually.

[OGPG]

Oh.
I only have 1 account with Steam
Honestly

[OGPG]

yeah the 3 reviews, FC Primal, Fallout 4 and South Park TFBW are mine.

But I have badges for games I dont have (Paladins) and it only shows the Forum posts in this thread no others.
And my Friends list is empty

[OGPG]

Sorry for being out of line.
Im upset and confused

[Snapjak]

Then likely your account was hijacked and someone else played on it.

edit: Bad chrome. I do not need you to suggest hacked instead of hijacked. I know what it is.

[The Giving One]

Malwarebytes in safe mode is still my suggestion.

Also, if you can change login info from a different device, I would suggest you do that ASAP. Not from this computer. You don't know if it is clean or not for sure, according to the situation.

Forum posts and badges missing ?

And you said it would not accept the password because it was not recognized ?

All that does point to a different account, possibly. Not sure yet though, but it surely does sound like it.

EDIT..Since you deauthorized other devices, you would have to reauthorize one to change personal login information on it.

EDIT...

I can see your post history back to 2016.

http://steamcommunity.com/profiles/76561198010370742/posthistory/?p=7