Hiiragi 2017 年 9 月 22 日 下午 2:47
Windows XP SP3 Steam Client Crashing
I know my OS is old. But for weeks now I have been unable to use the Steam Client. I try to activate it and it will not even activate. I contacted Steam Support and there was nothing they could do.

It worked fine until in August the client updated and from then on I could not get it to load.

I have already redownloaded, restarted and reinstalled many times and nothing changes.

If anyone could help I would be very appreciative.
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The Giving One 2017 年 9 月 22 日 下午 2:52 
I read over 3 years ago, that you are 6 times more likely to get an attack if still using XP since support for that OS ended long ago.

However, the issue you have may not be related to Steam actually, but a new conflict on your computer.

I suggst you boot into safe mode with networking and try to use Steam there, as this is only a test to narrow down where the issue may be.

Just because the issue presented itself after a client update, that does not mean it was that client update that is the cause.
Hiiragi 2017 年 9 月 22 日 下午 3:14 
I went into Safe Networking and I tried using the client and just like in normal mode Steam updater comes on then an hourglass shows up next to the arrow and it shuts down Steam. I have never gotten farther than that.
The Giving One 2017 年 9 月 22 日 下午 3:21 
Stay in safe mode with networking and follow these exact steps..........

Reinstall Steam

The Steam installer can be downloaded here: http://store.steampowered.com/about/ and reinstalled to the same location where it is already installed.

This may fix potential issues with Steam client and service files. Installing into same location will preserve all installed games.

WARNING! Uninstalling Steam will delete all game content.

When you are done, stay in safe mode with networking and try to launch Steam and see if it will work properly. Do not boot into normal Windows yet.
Hiiragi 2017 年 9 月 22 日 下午 4:30 
It still won't boot even in safe mode.
Start_Running 2017 年 9 月 22 日 下午 4:35 
That's weird. Anything show up in the eventlogs for system and application. Fellow XP user here BTW.
The Giving One 2017 年 9 月 22 日 下午 4:35 
引用自 Hiiragi
It still won't boot even in safe mode.
You are not supposed to be using safe mode. You are supposed to be using safe mode with networking.

Again, Windows XP is an extremely outdated OS, so there can be several factors here. Have you scanned for infections lately ?

Actual safe mode and Malwarebytes is recommended for that, as well as a good antivirus program if you wish.

Boot into safe mode with networking, and then follow my steps above, as your reply here just now does not suggest you did those, in that exact method.

Then, try to run Steam. If it will not launch, post exactly what you see happening when you try to run Steam. Do not use any existing shortcuts. Go direclty to the Steam.exe and right click it and run it from there directly.

Again, do not reboot into normal Windows yet. If there is a cause of this in a normal boot, you may just recreate the problem all over again, if it gets corrected by using what we are suggesting.

EDIT..Ninja'd by the good Start_Running

引用自 Start_Running
That's weird. Anything show up in the eventlogs for system and application. Fellow XP user here BTW.
Please, carry on. I will kindly bow out now that you can help, if you can and have XP also. Thanks.
最後修改者:The Giving One; 2017 年 9 月 22 日 下午 4:36
Start_Running 2017 年 9 月 22 日 下午 4:39 
You're free to stick around Giving but seriously. Cute the 'you really shouldn't be using xp' angle. Anyone who still uses XP is using it because that's what they got. POersonally I'm hoping to upgrade to 7 later this year.
Hiiragi 2017 年 9 月 22 日 下午 4:50 
I run Steam.exe and it updates then it tries to run and again I just get the hourglass by the mouse pointer and it stops there. I haven't been able to boot into Steam Client for weeks.

Also no malware or anything. I've looked for fixes elsewhere and run in multiple configurations and nothing works.
The Giving One 2017 年 9 月 22 日 下午 4:54 
引用自 Hiiragi
I run Steam.exe and it updates then it tries to run and again I just get the hourglass by the mouse pointer and it stops there. I haven't been able to boot into Steam Client for weeks.
This happens in safe mode with networking ?
Hiiragi 2017 年 9 月 22 日 下午 4:55 
Yes
The Giving One 2017 年 9 月 22 日 下午 4:57 
Did you do the reinstallation exactly as I posted above, while you were booted into safe mode with networking ?
引用自 The Giving One

Reinstall Steam

The Steam installer can be downloaded here: http://store.steampowered.com/about/ and reinstalled to the same location where it is already installed.

This may fix potential issues with Steam client and service files. Installing into same location will preserve all installed games.

WARNING! Uninstalling Steam will delete all game content.
Omega 2017 年 9 月 22 日 下午 5:01 
Don't be suprised if Valve drops WinXP support in the comming years..

I highly recommed you to either upgrade to Windows 10 unactivated (the PC may not be powerfull enough) or a flavour of Linux.

Your system is vunerable to attack, your Windows XP PC is just another host for virusses to spread and attack other PCs from. You are risking your own security and that of other users by running a outdated OS.
最後修改者:Omega; 2017 年 9 月 22 日 下午 5:01
Start_Running 2017 年 9 月 22 日 下午 5:10 
引用自 Hiiragi
I run Steam.exe and it updates then it tries to run and again I just get the hourglass by the mouse pointer and it stops there. I haven't been able to boot into Steam Client for weeks.

Also no malware or anything. I've looked for fixes elsewhere and run in multiple configurations and nothing works.

Can I ask you to do two thing\s?

1. HIt WinKey+R
2. Type: eventvwr.msc /s
3. Click on system and check the log for any errors that correspond to the time you tried to start steam.
4. Make note of the errors, their messages and any code (you can see more by double clicking on the error )
5. Click on Application and check for any error messages there.

Let me know how that goes. This will give us a ballpark as to what and where the problem is.
Hiiragi 2017 年 9 月 22 日 下午 5:20 
One log said the database engine stopped
Start_Running 2017 年 9 月 22 日 下午 5:23 
引用自 Hiiragi
One log said the database engine stopped
That under system or Application?
Should note that the errors are the ones with the red marks and warnings are the yellow. Anything else is just normal .
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張貼日期: 2017 年 9 月 22 日 下午 2:47
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