Bought a game key from g2a

[Phantom Wolf]

the game key doesn't work and as part of the argument with the other person im trying to find when and where the key was used is there a way to track a game key activation time and date? or is there an actual way to contact steam?

[Vei]

This is why you should just buy steam wallet money. It's fair and no fees or anything

[ReBoot]

Issue a chargeback.

[Muppet among Puppets]

Messaggio originale di Phantom:

but they wont give me my money back without me showing them when the key was used

Tell them they can do that themself.
Money back or you do a chargeback.

Dont discuss further.

[Pheace]

Messaggio originale di Phantom:

aparently its the buyers responsibility to know when and where and what date the key was used to i wont be getting my money back

Absolute nonsense. If the store (not the seller) is telling you this they've gone full on Scam mode, it's nonsense. The store knows it, the seller knows it. There *is* no way to have nor get this information. They're fully aware it's impossible to get this information on keys unless perhaps you're an official seller in direct contact with Steam and they *know* their sellers are not, they're all resellers.

It's info you simply can not get in an attempt to get rid of you while claiming it's your problem.

Of course they don't want to admit this because their whole model hinges on it. The simple reality of it is, you could "buy" the key off them, use it and claim it was used and it wouldn't be *any* different to them, because they CAN NOT know. They have no means of checking the keys. They can't even be 100% sure the keys they are selling will actually work because they have *no* way to check them.

[Vei]

sue em

[Spawn of Totoro]

Messaggio originale di Phantom:

aparently its the buyers responsibility to know when and where and what date the key was used to i wont be getting my money back

That information is not something Valve will give, so there is no way for you to get it.

They know this and that is why they demand it.