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I have a Generic Game Controller called "Quantum Double Vibration Game Controller". I play all my game using it. The Hardware Drivers of the Generic Game Controller weren't proper. So, I configured it in such a way that the games detect it as a Microsoft Xbox 360 Controller. For that, I installed and configured the game controller using "TocaEdit Xbox 360 Controller Emulator" and "Microsoft Xbox 360 Accessories". As a result, Windows (Including Steam) started to recognise any game controller as an Xbox 360 Controller. When I connected my Xbox One controller, Steam got confused.
So, here's how I solved it...
(1) Disconnect Xbox One and Generic Game Controller
(2) Uninstall Generic Game Controller's Hardware Drivers
(3) Uninstall "Microsoft Xbox 360 Accessories"
(4) Reset "TocaEdit Xbox 360 Controller Emulator" to default settings
(5) Reinstall Steam
(6) Start Steam in Online Mode
(7) Sign In to Steam
(8) Reconnect Xbox One Controller
(9) Register Xbox One Controller in General Controller Settings
(10) Enable "Xbox Configuration Support"
(Optional) Configure the controller for Steam Games, Big Picture, Desktop and Steam Button Chord.
If I'm right, the Generic Game Controller was kind of "Over" configured. Removing it solved the problem.
Thank you! I had this exact issue and your comment is the only thing that finally worked!
You don't need to download any software for Xbox controllers. Most games support them by default. Try reconnecting the controller.
WORKED, WORKED, WORKED!! OPEN TASK MANAGER, GO TO SERVICES, GETIT FIXED