[RESOLVED] I've had mobile authentication for a week now but i still have a trade hold?

[Sky]

Could anyone help me with this? im trying to get a trade on CSGO, i have the mobile app, done all the stuff and waited but i still have a hold

EDIT: this issue has been resolved, thank you to "the giving one" for his/her help

[ecznos]

Please post the error message.

[Sky]

Originally posted by Mr_Oren:

You need to activate the Mobile Guard and have it activated for exactly 7 days in order to have no holds.

i've had it for 7 days, maybe even 8 by now

Originally posted by scorpion:

Please post the error message.

What?

[ecznos]

The error message.. what does it say exactly when you attempt to trade?

[cSg|mc-Hotsauce]

Check your email for "Mobile Authenticator Added" and look at the date/time it was sent.

What does it say?

[The Giving One]

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932

Mobile Authenticator Added

A Steam Guard Mobile Authenticator provides additional security for your account. Adding an authenticator does not immediately remove existing restrictions. Trades created within the first 7 days of adding the authenticator will still have up to a 15 day trade hold. This allows your items to still be protected and gives you time to recover your account if a malicious actor were to ever add an authenticator to your account.

Restrictions are in Valve's time, not your's. It must be 7 full and uninterrupted days.

[Sky]

Originally posted by scorpion:

The error message.. what does it say exactly when you attempt to trade?

Screenshot: http://imgur.com/a/33Y1P

Originally posted by cSg|mc-Hotsauce:

Check your email for "Mobile Authenticator Added" and look at the date/time it was sent.

What does it say?

:qr:

the trade partner said he will try at 3PM so ill wait on that

[Sky]

Originally posted by The Giving One:

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932

Mobile Authenticator Added

A Steam Guard Mobile Authenticator provides additional security for your account. Adding an authenticator does not immediately remove existing restrictions. Trades created within the first 7 days of adding the authenticator will still have up to a 15 day trade hold. This allows your items to still be protected and gives you time to recover your account if a malicious actor were to ever add an authenticator to your account.

Restrictions are in Valve's time, not your's. It must be 7 full and uninterrupted days.

i understand, it is very possible it just FEELS like its been a week and thats why im confused, for all i know this is just a pointless post

[The Giving One]

It clearly says you have not been using it for 7 days.

[ecznos]

That's it.

[Sky]

Originally posted by scorpion:

That's it.

whats it? what "Giving one" said, that is has not been a full week yet?

[ecznos]

Yep.

[The Giving One]

Again, the times the restrictions apply are in Valve's time zone. I have asked why they don't specify this in the message, as it would surely help with a lot of confusion. This gets posted about here all the time....lots of times.

Wait longer, please, as it has not been 7 days yet.

[Sky]

Originally posted by The Giving One:

Again, the times the restrictions apply are in Valve's time zone. I have asked why they don't specify this in the message, as it would surely help with a lot of confusion. This gets posted about here all the time....lots of times.

Wait longer, please, as it has not been 7 days yet.

Ok, thanks for all of the help.