Eve Online Subscription Refund

[TheNarberal]

As I type this, I have already talked to Eve Online's support on this matter. They removed the product from my account, but I cannot find a way to contact steam support. The refund option in the formats provided, do not allow me the freedom to. Therefore, I come here, seeking an answer to "How do I talk to a human being from steam support directly about my issue?" http://imgur.com/a/udJJ4

This is the ticket that I submitted through their ticketing system. Steam says they do not handle the refunds for Eve Online, yet Eve says they do, when you try to get a refund for it, there is no further options. Seeing as how this is labeled as "Help and Tips" maybe someone would be able to give me a number, or a secret forums, or a better support site for steam.... an email? Anything to actually contact steam support.

[The Giving One]

You said they removed it from your account ?

I still see it in your library.

http://steamcommunity.com/id/tombstone1973/games/?tab=all

[TheNarberal]

It was the subscription, not the game.

[The Giving One]

So you want to refund the game ?

You have over 300 hours of playtime. The limit is 2.

[TheNarberal]

No, I want to refund the subscription. Eve themselves would do it, but I had to go through steam, since I bought the game through steam.

[TheNarberal]

Therefore, the money went through steam first.

[The Giving One]

Forgive me then, as I misunderstood after reading your uploaded image of the reply from GM Kaora.

You asked about email, phone number/other support options.

Sorry, but you have to use the ticket system. That is the only way to get Steam support.

https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460

[TheNarberal]

Well, the ticket system, doesn't work for this. As they lie about this situation. http://imgur.com/a/rvZJV

[TheNarberal]

It wasn't even an ingame purchase either. :/

[FFL2and3rocks]

Do you see it in your purchase history?

https://store.steampowered.com/account/history/

Try finding the charge from there, you may be able to submit a ticket that way. I'm not familiar with subscriptions though, so I don't know for sure if the option will appear like it does for a purchased game.

[TheNarberal]

I beat you to the punch line @FFl

[Matt]

Might want to ask in the game's forum since those are the people playing and dealing with the game: http://steamcommunity.com/app/8500/discussions/0/

[The Giving One]

Looks like you are requesting a refund on in-game purchases, according to that image.

Are you saying they are treating the subscripton as an "in-game" purchase, or did you have actual in-game purchases ?

Refunds on In-game Purchases

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

http://store.steampowered.com/steam_refunds/

EDIT..Ninja'd

[FFL2and3rocks]

Looks like they don't offer refunds for subscriptions.

https://support.steampowered.com/kb_article.php?ref=8018-TAJK-6238

Does Steam offer partial refunds for unused Subscription time?

No, but a cancelled Subscription will remain active until the paid plan period expires.

They should probably add that detail to the main refund page.

[The Giving One]

Originally posted by FFL2and3rocks:

They should probably add that detail to the main refund page.

You are right. A link or a paragraph on the policy page covering that surely would be a good idea.

[TheNarberal]

Eve Online would handle it, they already removed the subscription from my account. Therefore, to them, it was refunded.