IgeM 8 AGO 2017 a las 17:00
Some games in my library wont start! PLEASE HELP
I just got a new gaming PC and downloaded a few games on Steam. Two games start and run perfectly fine (The Witcher 3 and Doom) the others such as PUBG, Path of Exile and TF:steamsad:2 does not start. To go into further detail when I double click the game it says "Running" and on my status bar it shows that I am currently playing the game. Some things that I already tried were reinstalliing steam, re-installing the game, updated my drivers, checked file integrity and went through many youtube videos and forums to get help. I'd also like to note that the games in my Origin library work fine.

I want to expand my game library, but I'm hesitant because I feel like a lot of games will not start. I will appreciate any help. I am willing to try just about anything to get my games to work.
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Mostrando 1-15 de 46 comentarios
The Giving One 8 AGO 2017 a las 17:12 
You said "updating your drivers". Did you mean all system drivers or just GPU drivers ?
Publicado originalmente por IgeM:
I just got a new gaming PC
Post the exact computer you have, model and model number or motherboard, please.

Also, what is your antivirus program ?
IgeM 8 AGO 2017 a las 17:24 
Publicado originalmente por The Giving One:
You said "updating your drivers". Did you mean all system drivers or just GPU drivers ?
Publicado originalmente por IgeM:
I just got a new gaming PC
Post the exact computer you have, model and model number or motherboard, please.

Also, what is your antivirus program ?

Thanks for replying! I bought a prebuilt CyberPowerPC from Bestbuy. Model: PVP3020LQ. The motherboard model is GA-Z270-HD3P. I only use the Windows defender atm. I have used TrendMicro but I deleted it hoping it would solve the problem. When updating my drivers I went to the Device Manager and went through every single thing on that menu and checked for updates.

ill also post this link to my PC for any other information http://www.bestbuy.com/site/cyberpowerpc-gamer-panzer-desktop-intel-core-i7-7700k-32gb-memory-nvidia-geforce-gtx-1080-2tb-hdd-240gb-ssd-white/5715449.p?skuId=5715449
The Giving One 8 AGO 2017 a las 17:27 
"motherboard model is GA-Z270-HD3P."

I see some new drivers for that board here. Verify this is the right one, and that all device drivers are fully up to date.

http://www.gigabyte.com.au/Motherboard/GA-Z270-HD3P-rev-10#support-dl

Cyberpower prebuilts can be notorious for having bloatware and/or problematic software for Steam, and TrendMicro did once or does now still cause issues with Steam and/or games. It was once listed here.......

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

However, there can be other processes that cause this, or leftover childs of TrendMicro that you maybe missed uninstalling the parent.

Do the following, please..........

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Take screenshots of all that there also.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com
Última edición por The Giving One; 8 AGO 2017 a las 17:32
IgeM 8 AGO 2017 a las 17:56 
Publicado originalmente por The Giving One:
I see some new drivers for that board here. Verify this is the right one, and that all device drivers are fully up to date.

http://www.gigabyte.com.au/Motherboard/GA-Z270-HD3P-rev-10#support-dl

Cyberpower prebuilts can be notorious for having bloatware and/or problematic software for Steam, and Trend Micro did once or does now still cause issues with Steam and/or games. It was once listed here.......

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

However, there can be other processes that cause this, or leftover childs of TrendMicro that you maybe missed uninstalling the parent.

Do the following, please..........

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Take screenshots of all that there also.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com


1. Programs on my computer http://imgur.com/a/SWYH9

2. http://imgur.com/a/mTToR

3. http://imgur.com/a/CJUtN

The Giving One 8 AGO 2017 a las 18:03 
You did not clarify about the drivers. I can see you said you used the device manager to update them, but you should trust ASUS more than Microsoft, when it comes to being sure your drivers are up to date.

ASUS should also have a utility that will check for you and install the latest drivers, if you are not sure. I stress this step, as it is a new computer, and new computers often need much updating.

Are you sure also that Windows is fully up to date ? This is Windows 10 64 bit, correct ?

Discord - "May" cause issues. Leave it for now but keep it in mind.
Publicado originalmente por IgeM:
3. http://imgur.com/a/CJUtN
In the Task Manager, I just wanted to see the "process" running, not the details tab you have selected, please.

You need to closely consider any "updater" and "manager" and "service" processes. Some are vital, but some just consume resources needlessly, and may conflict with Steam/games.

Once conflicts are resolved, if any, you have to verify the game files for all games affected BEFORE you playtest those games.

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
The Giving One 8 AGO 2017 a las 18:08 
Wait a minute.......

Your processes list show ASUS processes. But you referred me to a Gigabyte board in your post above. There seems to be some confusion or a mistake.
Última edición por The Giving One; 8 AGO 2017 a las 18:13
IgeM 8 AGO 2017 a las 18:22 
Publicado originalmente por The Giving One:
Wait a minute.......

Your processes list show ASUS processes. But you referred me to a Gigabyte board in your post above. There seems to be some confusion or a mistake.

Sorry, here are the processes: http://imgur.com/a/hCatK

The motherboard is definitely a Gigabyte. Im looking into my PC and the model name that I gave you is on it. Not to mention they also gave me a user's manual for the motherboard.
IgeM 8 AGO 2017 a las 18:24 
Idk if this helps but my router and monitor is Asus
The Giving One 8 AGO 2017 a las 18:26 
Publicado originalmente por IgeM:
Sorry, here are the processes: http://imgur.com/a/hCatK

The motherboard is definitely a Gigabyte. Im looking into my PC and the model name that I gave you is on it. Not to mention they also gave me a user's manual for the motherboard.
Thanks. Honestly, I don't see a whole lot that should be an issue, from what I have seen in the past with others in cases such as your's. I would suggest you be sure about the drivers.

I believe you, and am sure you know what computer you have, but it is strange to me how there are ASUS processes on a Gigabyte system. Very strange.

I will look at the bestbuy link further, though. I stress again about the drivers and then verifying the game files for the games you have problems with . Also, make sure Windows itself is fully up to date. Run Windows update now if you have not.

Then, we can continue as needed. The games and Steam are not the problem. The problem is on the computer that causes the problem with Steam/games.
Publicado originalmente por IgeM:
Idk if this helps but my router and monitor is Asus
That does help. Ignore my point about ASUS vs. Gigabyte then. Sorry about that.
Última edición por The Giving One; 8 AGO 2017 a las 18:26
IgeM 8 AGO 2017 a las 18:49 
Publicado originalmente por The Giving One:
Publicado originalmente por IgeM:
Sorry, here are the processes: http://imgur.com/a/hCatK

The motherboard is definitely a Gigabyte. Im looking into my PC and the model name that I gave you is on it. Not to mention they also gave me a user's manual for the motherboard.
Thanks. Honestly, I don't see a whole lot that should be an issue, from what I have seen in the past with others in cases such as your's. I would suggest you be sure about the drivers.

I believe you, and am sure you know what computer you have, but it is strange to me how there are ASUS processes on a Gigabyte system. Very strange.

I will look at the bestbuy link further, though. I stress again about the drivers and then verifying the game files for the games you have problems with . Also, make sure Windows itself is fully up to date. Run Windows update now if you have not.

Then, we can continue as needed. The games and Steam are not the problem. The problem is on the computer that causes the problem with Steam/games.
Publicado originalmente por IgeM:
Idk if this helps but my router and monitor is Asus
That does help. Ignore my point about ASUS vs. Gigabyte then. Sorry about that.

Windows is now up to date. I also verified all the files for the games I was having problems with and nothing was wrong with any of them.

Gigabyte Motherboard drivers up to date according to this http://imgur.com/a/3FZol
The Giving One 8 AGO 2017 a las 18:53 
Publicado originalmente por IgeM:

Windows is now up to date. I also verified all the files for the games I was having problems with and nothing was wrong with any of them.

Gigabyte Motherboard drivers up to date according to this http://imgur.com/a/3FZol
Please post the link to that tool/site from Gigabyte here. I am concerned, possibly wrongfully, about the hyphen in "Giga-byte" in the bottom there, of that window in the image. That window does not look very "official" to me, not disrespect. I just want to be sure you have the correct site. Thanks.
IgeM 8 AGO 2017 a las 18:56 
Publicado originalmente por The Giving One:
Publicado originalmente por IgeM:

Windows is now up to date. I also verified all the files for the games I was having problems with and nothing was wrong with any of them.

Gigabyte Motherboard drivers up to date according to this http://imgur.com/a/3FZol
Please post the link to that tool/site from Gigabyte here. I am concerned, possibly wrongfully, about the hyphen in "Giga-byte" in the bottom there, of that window in the image. That window does not look very "official" to me, not disrespect. I just want to be sure you have the correct site. Thanks.

I also thought it did not look very legit but I found it here http://www.gigabyte.us/Support then I went to download center tool.
The Giving One 8 AGO 2017 a las 18:58 
Ok, thanks. Please excuse me, and I am pleased to see you know what I meant there. Just wanted to be sure.

Now, you seem to have covered alot and I personally don't see an issue as of now, as far as drivers and conflicting software. Of course, there may be something I have missed.

So try to play one of the games that you were having issues with, but only by clicking "play" in your Steam library, in case you were using shortcuts before. Thanks.

If there is a problem, describe what you see happening, if different from that in the opening post.
IgeM 8 AGO 2017 a las 19:12 
Publicado originalmente por The Giving One:
Ok, thanks. Please excuse me, and I am pleased to see you know what I meant there. Just wanted to be sure.

Now, you seem to have covered alot and I personally don't see an issue as of now, as far as drivers and conflicting software. Of course, there may be something I have missed.

So try to play one of the games that you were having issues with, but only by clicking "play" in your Steam library, in case you were using shortcuts before. Thanks.

If there is a problem, describe what you see happening, if different from that in the opening post.

I pressed play on the games that were having problems and its the same problem (wont start). Unfortunately, it seems that I am that 1% of people that have no solutions to the problem.
The Giving One 8 AGO 2017 a las 19:17 
Publicado originalmente por IgeM:
I pressed play on the games that were having problems and its the same problem (wont start). Unfortunately, it seems that I am that 1% of people that have no solutions to the problem.
No, we just have not found the problem yet. There is a solution, we just have not discovered it.

Is it the same exactly as you said in the OP ? The game shows as running but does not actually launch ?

Go to one of the game's folders. Open that up and find any folder containing the redist packages for the game. Steam is supposed to install these for you, but sometimes there is an issue and installing them manually helps.

Should be redist x64 and redist x 86 or similar. Run them both if you see them.
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