How Can I talk with suport steam??

[nelson]

anyone know how can i talk with suport steam?? please, i have 1 problem but nobody can help me...

[The Giving One]

Publicado originalmente por BatataLeon h1z1hunt.com:

The anomaly was that the items did not arrive in my account, vanished, has no way to speak to 1 moderator of steam? Or someone who can really help me? Because it was steam bug and not the h1z1...

You cannot get support in the forums. Moderators are here to moderate them. They are not employed by Valve, and are volunteers. This is where we users try to help each other.

Moderators may also post to try to help from time to time, but you have to use support for Steam account issues. But in this case, it seems as you should be asking the game's support about it, as was suggested.

[nelson]

Sorry, but I did not understand how 1 moderator can help me at this point, I have to do what? Because my problem is very serious... I lost a lot of money

[The Giving One]

Publicado originalmente por BatataLeon h1z1hunt.com:

Sorry, but I did not understand how 1 moderator can help me at this point, I have to do what? Because my problem is very serious... I lost a lot of money

No disrespect, but it's not that serious. And there are measures you can take. It may not be instant or quick, but you have options. One was to use the game's support system or you can try using Steam support if you wish.

I just told you how 1 moderator cannot help you. Unless they post to give advice or helpful information, just as the good gwait is doing now.

You cannot get support in the forums. If you want to use Steam support, then you have to use it just like everyone else, please.

EDIT...

By the way, we can still see your account login in the images you uploaded. They are currently being viewed by the world.

[nelson]

For me it is very important because I lost a lot of money, so I do not know how to use steam support, I have tried everything... so that when I click something I go back to the start of steam support, I am desperate for 1 help that can really help me, no offense, some adm or something like, and sorry for the bother If you have how to help me use steam support I I appreciate much

[The Giving One]

The money is not "lost". Something is simply wrong and it may be corrected later. Don't be too quick to assume the worst here, please. Have you searched or asked about this in the H1Z1 forum yet ?

Seems to me, that is where I would be using the forum search about this issue, if I was you right now.

[nelson]

I'll try to see on Daybreak... but can you add me on steam to swap messages??

[Forcen]

I would contact that weird website in your name and in the name of the bot you are trading with. This is between them and you, does not concern steam unless you got scammed then you should report them. Support won't give any items back.

If you describe that "bug" better then maybe they can fix it if they agree that it was a bug, still the trade will not be changed and items won't be returned by them.

[The Giving One]

Deleting the post here does not remove the images on imgur. Just in case you did not understand about your login.

Use the forum search in the H1Z1 forum and see if you can find any similar issues. That forum is here on Steam. Right click the game in your library and select "view forum". Sometimes, simply searching the game's forum can answer many issues that may come up concerning that particular game.

[nelson]

Galera, the site has nothing to do with the exchange, they sent the items and I accepted, so that when I accepted the items did not arrive, AI is that steam enters...

[Forcen]

So is your trade history wrong? Or is it correct but the item is gone?

[nelson]

That's correct, so the items were gone when I accepted the exchange...

[Forcen]

I'm not sure which sentence I wrote you said yes to. Which one was wrong?

You mean after you accepted? They were in the offer itself?

Does the trade history match the the offer or the actual trade?

[nelson]

Everything is right, so that at the time I accepted the items, they did not arrive in my inventory...

[nelson]

The mistake is when I accepted the exchange... you understand me now?

[Forcen]

Then that would mean that the trade history is wrong? If you didn't get what the history said you got then it is wrong?

The history does not match the item you got?

It says you got item but you didn't get item?

Can you take a screenshot of your latest trades? All the trades after you did that trade: http://steamcommunity.com/my/inventoryhistory/
Don't show your account name.