Cannot clear downloading cache?

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Scrub the Nub Jul 30, 2017 @ 5:48pm

Cannot clear downloading cache?

I have tried reinstalling steam and moving it to a new folder and the same download is still pestering there no matter what and I cannot clear it. It sits there indefinitely saying its gonna stop the download and eventually closes itself after like 30 minutes but doesn't remove a thing. I am so frustrated and do not want to do something like a system restore on my computer. Thanks for any tips and help in advance.

Adding that I can't even contact steam support on my client and I always get this Microsoft Visual C++ Runtime Error thing that CONSTANTLY comes up. Why cant I just contact steam on the web why does it have to be on the client? How worthless

Last edited by Scrub the Nub; Jul 30, 2017 @ 5:57pm

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Showing 1-13 of 13 comments

Scrub the Nub Jul 30, 2017 @ 7:26pm

Can someone AT LEAST let me know how to get a hold of Steam support? I can find the thing to fill out the forum but you need a separate account and the page doesn't have anywhere to make an account. I am about to lose my ♥♥♥♥♥♥ ♥♥♥♥. I love steam and how accessible games are but what the ♥♥♥♥ is this? How hard is it to get some ♥♥♥♥♥♥ help from them?

999999999 Jul 30, 2017 @ 7:29pm

Opt in to the Steam client beta and see if that helps.

Also, Steam support no longer has a support account you make.

https://help.steampowered.com/en/ <--- That is the way to make a ticket.

Scrub the Nub Jul 30, 2017 @ 7:32pm

Thank you so much

Scrub the Nub Jul 30, 2017 @ 8:47pm

I have been able to submit a ticket of some sort but I still have not found a fix. From what I can tell I get this message that says "Microsoft Visual C++ Runtime Error" or something like that and that seems to disconnect me with the Steam network so I can't download anything or clear the downloads that I attempt to start. I have Microsoft Visual C++ 2015 x64 and x86 and have repaired both and still the same issue. Any further help would be appreciated. Thanks.
EDIT: It seems that Microsoft Visual C++ IS the culprit and I CANT repair or uninstall it from the control panel and even the Microsoft tool on the web can't.

Last edited by Scrub the Nub; Jul 30, 2017 @ 9:11pm

Mr Kehrfect Nov 22, 2019 @ 8:12am

have you by chance found a solution I am currently having this exact same issue?

Scrub the Nub Dec 24, 2019 @ 1:36pm

This was a while ago but if I remember right I had to go into the CMD to clear some corrupted files on my hard drive. I don't remember the details but I will try and find the link I used back then.

soccermum Feb 10, 2022 @ 2:47pm

Hey you can go into steam folder in windows and delete the contents of "downloading" but not the folder. You can find it in "Steam\steamapps" folder
Mine can be found at "C:\Program Files (x86)\Steam\steamapps\downloading"

I did this while steam was closed (my system would freeze when it was open). When I opened it up again it worked well. I quickly cancelled the downloads through the steam app/client.

Last edited by soccermum; Feb 10, 2022 @ 2:49pm

Cathulhu Feb 10, 2022 @ 2:51pm

Not sure this is really needed over two years after this thread was created.

thatWretch Feb 24, 2022 @ 4:49pm

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Iceira Feb 24, 2022 @ 10:53pm

Try steam Flush cmd, maybe that can fix steam. ( google it )

Last edited by Iceira; Feb 24, 2022 @ 10:53pm

#10

FN2187 Aug 1, 2023 @ 5:35pm

Originally posted by 999999999:
Opt in to the Steam client beta and see if that helps.

Also, Steam support no longer has a support account you make.

https://help.steampowered.com/en/ <--- That is the way to make a ticket.

this link is useless unless you need support for a game you have been able to successfully download and play. I am having the same issue as OP where I have a download that will not finish, will not clear from the queue or cache, I cannot remove any files from thru the OS or Steam.

#11

crunchyfrog Aug 1, 2023 @ 5:52pm

Originally posted by FN2187:
Originally posted by 999999999:
Opt in to the Steam client beta and see if that helps.

Also, Steam support no longer has a support account you make.

https://help.steampowered.com/en/ <--- That is the way to make a ticket.

this link is useless unless you need support for a game you have been able to successfully download and play. I am having the same issue as OP where I have a download that will not finish, will not clear from the queue or cache, I cannot remove any files from thru the OS or Steam.

Then please make your own new thread about it and give as many details as you can including what you've done and your system specs.

Please don't necro old threads.

#12