I'm afraid I might lose my account

[Nymox]

Ok, so here is the deal. I have had a run of bad luck, and lost my debit card and cell phone and now to top it off my email address has been hacked. I still have access to my steam account, and have tried to change my phone number, email address but I cannot remember the exact details on the credit card, nor can I get my secret questions exactly right. I know the answer, just not exactly how I entered it, trying the multiple variations ended in my unable to log in for some time, and I never managed to get it right. I have searched through all the support areas of steam and I cannot find a way to contact them in order to find out if there is a way I can show my identity to them, and get some assistance to changing the account details. Maybe someone has been down this road before and knows how I can get steam to help me. I have spent plenty of money on the account, and I would hate to lose it.

Thanks for taking the time to look at my issue, I look forward to some information that may help me solve my problem.

[The Giving One]

Don't worry, for as long as you can prove account ownership, you will not lose it.

How did this happen, as well as your email getting "hacked" ? This usually may involve malware on your system, and it is not recommended to try to change personal information on a compromised (infected with Malware) computer, of course, as you just give the new information right over again, possibly.

You should be able to navigate the self help menu and get to the area where you submit a ticket, but you need to be also concerned with how this happened, so hopefully is it not still happening or will hopefully not happen again.

Recovering a Stolen or Hijacked Steam Account

https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Spyware, Malware, Adware, or Virus Interfering with Steam

https://support.steampowered.com/kb_article.php?ref=6057-YLBN-1660

Use Steam Guard to disable all other devices, and consider using the self locking tool for now. WARNING..This will lock your account, so please read the information carefully.

Self Locking Tool

https://support.steampowered.com/kb_article.php?ref=6416-FHVM-3982

[BossGalaga]

Messaggio originale di Nymox:

Ok, so here is the deal. I have had a run of bad luck, and lost my debit card and cell phone and now to top it off my email address has been hacked. I still have access to my steam account, and have tried to change my phone number, email address but I cannot remember the exact details on the credit card, nor can I get my secret questions exactly right. I know the answer, just not exactly how I entered it, trying the multiple variations ended in my unable to log in for some time, and I never managed to get it right. I have searched through all the support areas of steam and I cannot find a way to contact them in order to find out if there is a way I can show my identity to them, and get some assistance to changing the account details. Maybe someone has been down this road before and knows how I can get steam to help me. I have spent plenty of money on the account, and I would hate to lose it.

Thanks for taking the time to look at my issue, I look forward to some information that may help me solve my problem.

In addition to the advice above from The Giving One:

If your cell phone is lost or if you have reason to believe it's stolen, contact your local carrier. They may be able to assist you with locating the device if it's active, deactivating it, etc.

If your debit card is lost or if you have reason to believe it's stolen, you shouldn't be trying to remember the number. You need to call or visit your local bank branch, cancel the card and get a new one. Most physical banks can give you a new card in 30 minutes or less.

If your bank only has online support, contact your bank.

Gmail recovery:
https://accounts.google.com/signin/recovery

Yahoo recovery:
https://help.yahoo.com/kb/SLN27051.html

If you cannot remember your secret questions for your email, contact support.