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Tahidi Jan 23, 2017 @ 12:56pm
Incorrect refund amount.
No a big deal (for me), but I just refunded a game/dlc bundle and got the standard email of the accepted refund.
In the email however, it says total refund: 226.33€. The bundle was actually 50.52€.
Has anyone else experienced this?
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Showing 1-7 of 7 comments
HLCinSC Jan 23, 2017 @ 12:59pm 
Did you purchase anything else in the same transaction?
#1
SpunkyJones Jan 23, 2017 @ 1:01pm 
Did you refund to your credit card, and there was other purchases at the same time?
#2
rubbermann1 Jan 23, 2017 @ 1:02pm 
226 huundred? if this is the case was the bundle/dlc on sale and its original price 226 if not something within the refund/game owners bank system has gone very wrong
#3
cinedine Jan 23, 2017 @ 1:17pm 
Originally posted by SpunkyJones:
Did you refund to your credit card, and there was other purchases at the same time?

To elaborate:
If you refund to another payment method than Steam wallet, you can only refund the whole transaction at once, not individual products.
#4
Tahidi Jan 23, 2017 @ 1:21pm 
Originally posted by CharlestONE:
Did you purchase anything else in the same transaction?
No, just the bundle



Originally posted by SpunkyJones:
Did you refund to your credit card, and there was other purchases at the same time?
Just the bundle, I used wallet to buy it, and wallet to refund it.



Originally posted by rubbermann1:
226 huundred? if this is the case was the bundle/dlc on sale and its original price 226 if not something within the refund/game owners bank system has gone very wrong
It was on sale but only 15%
#5
Radene Jan 23, 2017 @ 1:32pm 
Better get in touch with anyone who might take issue with this and clear up the matter. When the balance isn't right at the end of the month, it's usually the end consumer that gets shafted even if someone else made a mistake.

How much money did you pay, how much were you credited back? If not the same amount, work backwards through the chain of transactions.
#6
Tahidi Jan 23, 2017 @ 1:39pm 
Originally posted by Radene:
Better get in touch with anyone who might take issue with this and clear up the matter. When the balance isn't right at the end of the month, it's usually the end consumer that gets shafted even if someone else made a mistake.

How much money did you pay, how much were you credited back? If not the same amount, work backwards through the chain of transactions.
~50€ got back 226€, now that the pending thing has appeared, it has the correct amount. I guess it's a bug somewhere.
#7
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 23, 2017 @ 12:56pm
Posts: 7
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