Can't use paypal to purchase things

[Ratta San]

I get the following error:

Your purchase has not been completed.
The payment processor has reported an authorization failure. Please select a different payment method.

Everything's okay on my end and I contacted support, they told me to use a different card, but I have only one card. The issue started yesterday and I never encountered any other problem before. What can I do? Support is not really helping much :/

[cinedine]

Steam support can't help you. Talk to PayPal, it's their serivce throwing the erorr.

[HLCinSC]

Can you not use your card directly instead of through paypal?

[Jill of Trades]

Did your bank recently send you a new card or did you activate something new? Usually that happens to me; have to end up editting the expiration date on the card.

Also, did you make sure you have enough funds/credit on your card?

Usually you can link your bank account with Paypal. Did you try using your bank account instead of the card?

And...throwing this out there...is it a debit gift card you're trying to use? Back then I had issues with that stupid OneVanilla card.

[Ratta San]

I have enough funds and nothing is out of the ordinary. I noticed that plenty of people had this error at some point.

[SCDeimos]

I've had this problem in the past, and again today, and one of two things usually works:

1. The Steam desktop client is really, really, really bad at completing PayPal purchases, especially on macOS:
- Open a browser and login to store.steampowered.com
- Populate your shopping cart in your browser.
- Complete your purchase through your browser.
- Restart your Steam client and happily download your new purchases.

or...

2. Unlink your PayPal account from Steam (because Steam's caching invalid information):
- Open a browser and login to store.steampowered.com
- In the upper right corner click on your account name and select Account Details.
- Under the "Store & Purchase History" banner delete your PayPal payment link.
- Try to complete your purchase again but DO NOT tick "Save my payment preference..." on the payment type selection page.

It sounds like item 2 could be your problem, probably due to Steam caching PayPal account information about an expired credit card.

[Orange_Tango]

Originally posted by SCDeimos:

I've had this problem in the past, and again today, and one of two things usually works:

1. The Steam desktop client is really, really, really bad at completing PayPal purchases, especially on macOS:
- Open a browser and login to store.steampowered.com
- Populate your shopping cart in your browser.
- Complete your purchase through your browser.
- Restart your Steam client and happily download your new purchases.

or...

2. Unlink your PayPal account from Steam (because Steam's caching invalid information):
- Open a browser and login to store.steampowered.com
- In the upper right corner click on your account name and select Account Details.
- Under the "Store & Purchase History" banner delete your PayPal payment link.
- Try to complete your purchase again but DO NOT tick "Save my payment preference..." on the payment type selection page.

It sounds like item 2 could be your problem, probably due to Steam caching PayPal account information about an expired credit card.

Ace!

Thanks for that and I would like to confirm that worked and add to also Clear Browser Cache through Steam settings

My issue was that I could pay people through Paypal so Paypal was ok
I could buy directly from Steam's website using my debit card so it wasn't a bank issue
But I couldn't use Paypal to buy from Steam
= -----> Steam issue

So yeah, corrupt Steam browser cache.