[Solved] Desktop Steam App Problem

[Wolf]

Hello,

So I'm struggling with Steam on my PC (had to go through my browser to be able to get here) for a couple days and since I don't know much (or enough) about computers and co. I'm having problem finding the problem.

From what I saw, in the task manager, some games I open (and are giving me problem) appears to stay open even after being "closed". And I've also found out many other things are opened in many copies (like 6 google chrome while I have no windows open), so I think that might have something to do with the problems I had. Some copies of steam that were opened there wouldn't close too.

I think it may also have to do with the fact I use an external hard drive, since most games, if not all, that are giving me trouble are installed on it.

For now, the effects I saw were Steam being slower, not being able to show the activity feed, some game freezing and crashing, Steam crashing and the inability to reopen it without restarting the compute.

What puzzle me the most is it started seemingly without any reason. One night it's all going fine the next morning it isn't.

I hope someone will be able to help me on that, I'll go restart the computer since I can't open Steam again. xD

[Wolf]

floW の投稿を引用：

The Giving One の投稿を引用：

No, please don't be concerned with this yet. You have to fix the problem that causes them to NEED to be verified. We are not yet at the step of verifying game files.

Uninstall 360 Security, anything and everything McAfee and restart your computer. Then test Steam again. We will continue if needed afterwards.

Sorry, I got lost, I meant I'll go uninstall them and go verify after. ^^'

By the way, is Avira a good antivirus? I guess I'll be a little bit more selective when he tells me to install something more...

[The Giving One]

floW の投稿を引用：

By the way, is Avira a good antivirus? I guess I'll be a little bit more selective when he tells me to install something more...

I have not seen any posts here in this forum that I can remember where a user had a problem with Steam specific to Avira. Any antivirs program still needs real-time scan exceptions for Steam and all games. Without these exceptions, expect problems.

I have used Avira for years here. No issues, and I am protected comfortably. Even the free version is pretty good.
I have also heard good things about Sophos.

[Wolf]

The Giving One の投稿を引用：

floW の投稿を引用：

By the way, is Avira a good antivirus? I guess I'll be a little bit more selective when he tells me to install something more...

I have not seen any posts here in this forum that I can remember where a user had a problem with Steam specific to Avira. Any antivirs program still needs real-time scan exceptions for Steam and all games. Without these exceptions, expect problems.

I have used Avira for years here. No issues, and I am protected comfortably. Even the free version is pretty good.
I have also heard good things about Sophos.

Thank you. ^^

I restarted the computer to complete 360's uninstallation. Since it didn't took more than 10 minutes I think you found a good part of the problem. ^^

[The Giving One]

floW の投稿を引用：

I restarted the computer to complete 360's uninstallation. Since it didn't took more than 10 minutes I think you found a good part of the problem. ^^

Verywell, and as long as the Steam files themselves are not damaged or corrupted from all this, then once all conflicts are resolved, Steam should launch normally.

If not, we will continue as needed. Make sure you TOTALLY get rid of McAfee also. See my previous post, concerning the product removal tool also, if it just will not fully uninstall using the normal method in Windows.

[Wolf]

The Giving One の投稿を引用：

floW の投稿を引用：

I restarted the computer to complete 360's uninstallation. Since it didn't took more than 10 minutes I think you found a good part of the problem. ^^

Verywell, and as long as the Steam files themselves are not damaged or corrupted from all this, then once all conflicts are resolved, Steam should launch normally.

If not, we will continue as needed. Make sure you TOTALLY get rid of McAfee also. See my previous post, concerning the product removal tool also, if it just will not fully uninstall using the normal method in Windows.

Thank you, I'll owe you one. ^^

Window's normal method seemed to have done the trick, but I'll double check if anything of it is left.

[The Giving One]

I also highly suggest, after we are done helping you or during the process, you get Malwarebytes and get into safe mode and scan as intensively as you can. I don't think you replied to that part of my post previously.

With all that security software, one would think you should be fine, but covering everything as we try to help you is best. Malwarebytes can be downloaded for free also. Make sure to adjust the settings in the program to scan as intensively as possible, for everything. SAFE MODE is highly recommended, too.

[mrssimplesh]

Had that problem too, since 2 weeks

[Wolf]

The Giving One の投稿を引用：

I also highly suggest, after we are done helping you or during the process, you get Malwarebytes and get into safe mode and scan as intensively as you can. I don't think you replied to that part of my post previously.

With all that security software, one would think you should be fine, but covering everything as we try to help you is best. Malwarebytes can be downloaded for free also. Make sure to adjust the settings in the program to scan as intensively as possible, for everything. SAFE MODE is highly recommended, too.

I installed it, but I'm still trying to figure how to get into safe mode. ^^'

mrssimplesh の投稿を引用：

Had that problem too, since 2 weeks

It's quite the same timeframe as me, I'll go see if everything is okay.


P.S. Malwarebytes found 31 threats. xd

[The Giving One]

You can probably ignore that post above about having the same problem. It is surely just a spam post.

About safe mode, you should be able to do that from the same msconfig window, under boot tab, check safe boot and then restart the computer. You will have to undo this of course, using the same window to make Windows boot normally when you are done.

EDIT..Of course, hit "apply" then "ok" to close that msconfig window. Then restart the computer as prompted. Sorry.

[Wolf]

The Giving One の投稿を引用：

You can probably ignore that post above about having the same problem. It is surely just a spam post.

About safe mode, you should be able to do that from the same msconfig window, under boot tab, check safe boot and then restart the computer. You will have to undo this of course, using the same window to make Windows boot normally when you are done.

EDIT..Of course, hit "apply" then "ok" to close that msconfig window. Then restart the computer as prompted. Sorry.

Don't apologize, I should be the one apologizing for taking your time.

I'm gonna do the scan later and gonna give news about it tomorrow at least.

I tried to do it, put it on custom so it would scan literraly everything, but the computer kind off crashed (no more taskbar, had to close it with the on/off button since I couldn't interact with much.) I'll do a scan again tonight when I'm gonna be sleeping. At least my head won't hurt then.

[The Giving One]

floW の投稿を引用：

I tried to do it, put it on custom so it would scan literraly everything, but the computer kind off crashed (no more taskbar, had to close it with the on/off button since I couldn't interact with much.) I'll do a scan again tonight when I'm gonna be sleeping. At least my head won't hurt then.

It crashed while you were in safe mode ? That suggests a more serious problem, possibly hardware related. That issue needs troubleshooting also, and is important to take care of first I would say.

If not safe mode, can you give more information or details as to what exactly happened ?

Did you see a BSOD error ? (blue screen of death)

No ? It just shut off completely ? What happened, if you can tell ?

[Wolf]

The Giving One の投稿を引用：

floW の投稿を引用：

I tried to do it, put it on custom so it would scan literraly everything, but the computer kind off crashed (no more taskbar, had to close it with the on/off button since I couldn't interact with much.) I'll do a scan again tonight when I'm gonna be sleeping. At least my head won't hurt then.

It crashed while you were in safe mode ? That suggests a more serious problem, possibly hardware related. That issue needs troubleshooting also, and is important to take care of first I would say.

If not safe mode, can you give more information or details as to what exactly happened ?

Did you see a BSOD error ? (blue screen of death)

No ? It just shut off completely ? What happened, if you can tell ?

It was in safe mode.

Mostly, what happened was that the task bar and all the shortcuts on the desktop disapeared. Since I had accidently closed the scan window, I couldn't re-open it since there was no short cut or taskbar to open it from. I decided to close the computer (holded the button until it closed) since I couldn't do anything. There wasn't any error or anything, I had a "microsoft window stopped responding" error (or something similar), but I thought it was just the window I was on that froze. When I closed it, the taskbar went away, and so did the desktop.

My guess is that the program that shows the menu crashed, since the computer was still responding/working with what was still open.

[Wolf]

floW の投稿を引用：

The Giving One の投稿を引用：

It crashed while you were in safe mode ? That suggests a more serious problem, possibly hardware related. That issue needs troubleshooting also, and is important to take care of first I would say.

If not safe mode, can you give more information or details as to what exactly happened ?

Did you see a BSOD error ? (blue screen of death)

No ? It just shut off completely ? What happened, if you can tell ?

It was in safe mode.

Mostly, what happened was that the task bar and all the shortcuts on the desktop disapeared. Since I had accidently closed the scan window, I couldn't re-open it since there was no short cut or taskbar to open it from. I decided to close the computer (holded the button until it closed) since I couldn't do anything. There wasn't any error or anything, I had a "microsoft window stopped responding" error (or something similar), but I thought it was just the window I was on that froze. When I closed it, the taskbar went away, and so did the desktop.

My guess is that the program that shows the menu crashed, since the computer was still responding/working with what was still open.

I think it crashed because of a lack of ressources. The computer was pretty slow and the scan seemed to be taking all the CPU avaible from what I saw in the Task Manager.

[The Giving One]

floW の投稿を引用：

My guess is that the program that shows the menu crashed, since the computer was still responding/working with what was still open.

It was not this. In safe mode, only basic Windows functions are loaded and working, and no third party programs are active, unless you manually start them. Malwarebytes did not cause it either.

How did you install your OS on this computer ?

Or was it already installed ? Was this an upgrade to Windows 10 by chance ?

The problem suggests a hardware or OS issue.

[Wolf]

The Giving One の投稿を引用：

floW の投稿を引用：

My guess is that the program that shows the menu crashed, since the computer was still responding/working with what was still open.

It was not this. In safe mode, only basic Windows functions are loaded and working, and no third party programs are active, unless you manually start them. Malwarebytes did not cause it either.

How did you install your OS on this computer ?

Or was it already installed ? Was this an upgrade to Windows 10 by chance ?

The problem suggests a hardware or OS issue.

The store who sold me the computer had already installed it, by upgrading window 7 to 10, when it was free.