I got scammed, wallet code does NOT work!!! (Try it yourself)

[Boil]

I bought a 20€ steam wallet code from a grocery store known in europe as "hofer". They have over 2500 facilities.

They print the codes at the register on your receipt, that makes valve not responsible for your code. At the same time, their reciept says that "Hofer" isnt responsible for the code either. So nobody is responsible.

The steam wallet code they gave me is missing 4 numbers, so it does NOT work.
Code:

I went to the store and talked to them for about an hour, they said that they can not do anything, even when the mistake is on their side and they failed to print the 4 numbers. They just kept telling me that they are not responsible and they cant know if the code wasnt used already. Valve is not responsible either, since the code is printed on a receipt. So that means, I just gave them 20€ for free.

My question is: WHO THE F IS RESPONSIBLE THEN?????

[Ogami]

That is no Steam Wallet code.
Steam Wallet codes are letters and numbers, never only numbers. Take a look if there is something else on that receipt you had printed out.

Steam Wallet codes look like that ( not a real one): EDA32-GF543-FT76R

[Boil]

Originally posted by Ogami:

That is no Steam Wallet code.
Steam Wallet codes are letters and numbers, never only numbers. Take a look if there is something else on that receipt you had printed out.

Steam Wallet codes look like that ( not a real one): EDA32-GF543-FT76R

Here, I took a picture of the code that was printed on the receipt, its just numbers. As said, the people at the store say they arent responsible and valve says its not responsible either. There sure has to be someone responsible though xD

[The Giving One]

Originally posted by Mad Doge:

My question is: WHO THE F IS RESPONSIBLE THEN?????

A quick Google of that "hofer" says it is a Wallet Code Generator ?

Already looks a bit shady to me.

[The Giving One]

Also, the site says this on the home page...

There are no refunds or exchanges on these types of digital orders.

So looks like you are stuck with it.

[Boil]

Originally posted by The Giving One:

Originally posted by Mad Doge:

My question is: WHO THE F IS RESPONSIBLE THEN?????

A quick Google of that "hofer" says it is a Wallet Code Generator ?

Already looks a bit shady to me.

No its not, it is a physical store known through out europe with 2500 facilities. Google "ALDI hofer"

They are like wallmart, they sell everything.

[Ogami]

And you are sure its a Steam code? I mean does the receipt say its a Steam code?
Because that looks like a generic handy prepaid code or similar you can get printed out at the super market.
I actually cant find anything about Hofer selling Steam Wallet codes to print, just the usual ones that need to be activated at checkout with the number field you can rub open.

Originally posted by The Giving One:

Originally posted by Mad Doge:

My question is: WHO THE F IS RESPONSIBLE THEN?????

A quick Google of that "hofer" says it is a Wallet Code Generator ?

Already looks a bit shady to me.

No its a big Supermarket chain, mainly in Austria.


EDIT: Sorry i am an idiot, the picture literally says "Steam Funds"

[Boil]

Originally posted by Ogami:

And you are sure its a Steam code? I mean does the receipt say its a Steam code?
Because that looks like a generic handy prepaid code or similar you can get printed out at the super market.
I actually cant find anything about Hofer selling Steam Wallet codes to print, just the usual ones that need to be activated at checkout with the number field you can rub open.

They have steam wallet cards with scraped off codes at the register, you bring it to the register and they print out a receipt with the real code on it. I have bought multiple steam wallet codes from them

[The Giving One]

Originally posted by Ogami:

No its a big Supermarket chain, mainly in Austria.

Sorry, and please excuse me then. I only went by what OP put in the title, and that result was my first one, the one I mentioned.

I apologize. Thanks.

[Ogami]

Originally posted by Mad Doge:

Originally posted by Ogami:

And you are sure its a Steam code? I mean does the receipt say its a Steam code?
Because that looks like a generic handy prepaid code or similar you can get printed out at the super market.
I actually cant find anything about Hofer selling Steam Wallet codes to print, just the usual ones that need to be activated at checkout with the number field you can rub open.

They have steam wallet cards with scraped off codes at the register, you bring it to the register and they print out a receipt with the real code on it. I have bought multiple steam wallet codes from them

That seems really strange, why not just sell the sealed Wallet cards with the intact security sheen over the numbers? The code is worthless until activation at the checkout station anyway, why would they have them rubbed open at the register and then print you another code`? Really baffled by that.

[Boil]

Originally posted by The Giving One:

Originally posted by Ogami:

No its a big Supermarket chain, mainly in Austria.

Sorry, and please excuse me then. I only went by what OP put in the title, and that result was my first one, the one I mentioned.

I apologize. Thanks.

It actually has quite a lot of facilities in germany, italy, hungary, CRP and slovenia aswell.

[Boil]

Originally posted by Ogami:

Originally posted by Mad Doge:

They have steam wallet cards with scraped off codes at the register, you bring it to the register and they print out a receipt with the real code on it. I have bought multiple steam wallet codes from them

That seems really strange, why not just sell the sealed Wallet cards with the incact security sheen over the numbers? The code is worthless until activation at the checkout station anyway, why would they have them rubbed open at the register and then print you another code`? Really baffled by that.

That's what I dont get either, most other grocery stores here just sell the card itself. But my question is, who is resposible for this then?

[MancSoulja]

Originally posted by Mad Doge:

Originally posted by The Giving One:

A quick Google of that "hofer" says it is a Wallet Code Generator ?

Already looks a bit shady to me.

No its not, it is a physical store known through out europe with 2500 facilities. Google "AIDL hofer"

They are like wallmart, they sell everything.

Email them or go in and tell them their rules about refunds don't matter. Their rules are superseded by The EU Charter of Fundamental Rights. Not only that, their rules would only apply if they provided you with a product, which they didn't. As the code they provided you is not a Steam code. Which you can prove to them on your phone with a simple websearch.

Tell them to immediately provide you with a valid Steam code or a refund or you'll contact your local trading standards.

[Ogami]

Yeah what MancSoulja wrote seems the most logical. They gave you a code that is clearly not a Steam code and its easy to proof since all Steam Wallet codes are 15 digits made up of letters and numbers. ALL of them. So whatever it is they gave you, its not a Steam code.

[Boil]

Originally posted by Ogami:

Yeah what MancSoulja wrote seems the most logical. They gave you a code that is clearly not a Steam code and its easy to proof since all Steam Wallet codes are 15 digits made up of letters and numbers. ALL of them. So whatever it is they gave you, its not a Steam code.

I will go there again, but what they most likely are going to do once again, is point at the part of the receipt which says "we arent responsible for codes".

The manager there seems to not understand that steam codes are supposed be "15 digits made up of letters and numbers".

She just tells me "there is nothing we can do and there is no way we can know if the code has been used or not".

EDIT: Also, the steam support page for steam wallet codes, does not say that codes are made up of letters and numbers and are 15 digits, so how would I prove that this isnt a steam code?

[MancSoulja]

Originally posted by Mad Doge:

Originally posted by Ogami:

Yeah what MancSoulja wrote seems the most logical. They gave you a code that is clearly not a Steam code and its easy to proof since all Steam Wallet codes are 15 digits made up of letters and numbers. ALL of them. So whatever it is they gave you, its not a Steam code.

I will go there again, but what they most likely are going to do once again, is point at the part of the receipt which says "we arent responsible for codes".

The manager there seems to not understand that steam codes are supposed be "15 digits made up of letters and numbers".

She just tells me "there is nothing we can do and there is no way we can know if the code has been used or not".

If you can email them, the person who answers emails for this company is probably far more computer literate than the person working their tills and will probably understand the issue better. I've also had trouble returning virtual items to physical stores because the person at the till simply didn't understand what I was saying.

Edit: The code they provided is only 12 digits, which is a great start. There is a page somewhere that show the different formats that Steam accepts. Finally remind them that Steam codes are always alphanumeric and never just digits.