therodriguezbrosYT 2017 年 6 月 4 日 下午 1:09
Can't launch Game(Solved)
I get this error, anyway to fix it? http://imgur.com/a/gXntC
最后由 therodriguezbrosYT 编辑于; 2017 年 6 月 5 日 上午 8:37
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正在显示第 16 - 30 条,共 51 条留言
therodriguezbrosYT 2017 年 6 月 4 日 下午 2:45 
引用自 The Giving One



I see one issue ....Webroot Security Anywhere.

That Security software may be conflicting with the game launching. A version of Webroot software is listed here so it is possible...

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
o.
Webroot isn't the issue because the game wouldn't launch when webroot wasn't installed
The Giving One 2017 年 6 月 4 日 下午 2:47 
引用自 Haloshark
Webroot isn't the issue because the game wouldn't launch when webroot wasn't installed
That is good to know, and that may be the case, but adding to possibilities of the problem surely does not help. It is security software. So we cannot say for sure with absolute certaintly that it is not relevant to the issue here.

Again, you are replying to only parts of my post. Please reply to everything in one post. We need to also see the msconfig shots as well as what else I asked you about in that post. Thanks.
therodriguezbrosYT 2017 年 6 月 4 日 下午 3:01 
I believe this is the msconfig shots(tell me if I am wrong)
http://imgur.com/a/mrnAv
http://imgur.com/a/K0I4s
http://imgur.com/a/e4Yp3
http://imgur.com/a/FWanu

I do not know if my PC is using the GTX 1070 as my primary GPU and not the Intel Graphics. How would I check?

Here are the services shots from task manager:
http://imgur.com/a/d88g8
http://imgur.com/a/q2HHV
http://imgur.com/a/M8dGY
http://imgur.com/a/G6EVZ
http://imgur.com/a/N1bKP
http://imgur.com/a/1k4fe
The Giving One 2017 年 6 月 4 日 下午 3:13 
The first group of shots are the right ones. The second group is Windows processes included and not needed but thanks anyway.

It looks like that Intel Content Protection HECI has to do with video playback in Intel Graphics only, so you probably don't need that since you are using a dedicated GPU (GTX 1070)

https://communities.intel.com/thread/33910

Same for Intel Management and Security. It is a security process. It may be conflicting with the game launcing or verification process.

https://arstechnica.com/civis/viewtopic.php?t=1191497

You have many "service" and "manager" and "updater" processes running that you surely don't need that just take up vital system resources and may be causing issues or related to this issue. You don't want that on a gaming rig and don't need many of them anyway. You just have to be very careful what you disable before doing so.

You should be able to go to device manager and see which GPU your computer is running, or in the BIOS settings it may need changing.

Why I say this is here....
引用自 Haloshark
Primary Bus: PCI Express 8x
That GPU should be running in a X16 state, and you will get more performance out of it if so. I am not sure on this 100% as I have not checked your information on that motherboard in that computer, but optimizing your BIOS settings may be a good idea also.

You should NOT make any BIOS changes unless you are sure of what you are doing. There is another forum for that if you want to try those options. The hardware and OS forum. I cannot say for sure that is the issue here, but that PC will perform better almost surely if you have not optimized the BIOS settings yet.
therodriguezbrosYT 2017 年 6 月 4 日 下午 3:25 
引用自 The Giving One
The first group of shots are the right ones. The second group is Windows processes included and not needed but thanks anyway.

It looks like that Intel Content Protection HECI has to do with video playback in Intel Graphics only, so you probably don't need that since you are using a dedicated GPU (GTX 1070)

https://communities.intel.com/thread/33910

Same for Intel Management and Security. It is a security process. It may be conflicting with the game launcing or verification process.

https://arstechnica.com/civis/viewtopic.php?t=1191497

You have many "service" and "manager" and "updater" processes running that you surely don't need that just take up vital system resources and may be causing issues or related to this issue. You don't want that on a gaming rig and don't need many of them anyway. You just have to be very careful what you disable before doing so.

You should be able to go to device manager and see which GPU your computer is running, or in the BIOS settings it may need changing.

How and where would I be able to disable the Intel Management and Security? Also, what should I click in device manager to see which GPU my computer is running on?
https://imgur.com/a/FRiSe
The Giving One 2017 年 6 月 4 日 下午 3:36 
引用自 Haloshark
How and where would I be able to disable the Intel Management and Security? Also, what should I click in device manager to see which GPU my computer is running on?
https://imgur.com/a/FRiSe
You can disable process in that very window of msconfig. Again, you have to be very careful what exactly you disable. That specific one (as well as the other one I mentioned that you did not reply to here) should be ones you can disable.

You expand "display adapters" in the device manager list to see what GPU the computer is using.

Also, the fact that you may have multiple GPU drivers (Intel AND Nvidia) may be an issue. Sometimes display drivers from different GPU devices may cause conflicting issues. There is a way to do a clean installation of your GPU drivers for Nvidia, but I would suggest doing that as a last resort. This is a bit involved and you need to do it properly if you do a clean installation.

Most of that is easily found on the net, though. Or you can ask in the hardware and OS forum also.

https://www.google.com/search?q=how+to+do+a+clean+installation+of+graphics+drivers&ie=utf-8&oe=utf-8

Who installed the GTX 1070 ? Did it come with the computer ? It matters what slot it is installed in, with regards to what state it will run in. This is not relevant to the issue of the game not launching, but is relevant to you optimizing the computer to run games better.

This is in the manual, if my search on Dell from the model in your post is accurate of course.......

PCI-Express X16 (graphics slot 2)
Connect a PCI-Express card such as graphics, audio, or network card to
enhance the capabilities of your computer.
For optimal graphics performance, use a PCI-Express X16 slot for connecting
the graphics card.

The card should be running in a X16 state. If it is in the correct slot, the BIOS setting may need changing.

http://topics-cdn.dell.com/pdf/alienware-aurora-r6-desktop_Specifications_en-us.pdf
The Giving One 2017 年 6 月 4 日 下午 3:44 
I realize I have posted quite a bit of information here and some of it may be new to you and I apologize for that. Just trying to cover all the possibilities for your issue.

Something is negatively affecting the game launching and/or verifying. You just need to find the conflict(s) and uninstall/disable it/them.

If the game is fully downloaded and won't launch, something on your system is causing that.

Although you don't seem to have this exact error message in the support page below, this page still is very relevant to your issue, as to the cause.....

https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

So be sure you read all that and the info linked in blue also, please.
therodriguezbrosYT 2017 年 6 月 4 日 下午 3:58 
引用自 The Giving One

Who installed the GTX 1070 ? Did it come with the computer ? It matters what slot it is installed in, with regards to what state it will run in. This is not relevant to the issue of the game not launching, but is relevant to you optimizing the computer to run games better.

This is in the manual, if my search on Dell from the model in your post is accurate of course.......

PCI-Express X16 (graphics slot 2)
Connect a PCI-Express card such as graphics, audio, or network card to
enhance the capabilities of your computer.
For optimal graphics performance, use a PCI-Express X16 slot for connecting
the graphics card.

The card should be running in a X16 state. If it is in the correct slot, the BIOS setting may need changing.

http://topics-cdn.dell.com/pdf/alienware-aurora-r6-desktop_Specifications_en-us.pdf

I got the computer from dell, and it was already built so I am assuming they installed the GTX 1070, since that was the graphics card that came with the computer. Also you don't need to apologize some of the information is new to me, but you have been helping me for awhile now, and I thank you for that.
最后由 therodriguezbrosYT 编辑于; 2017 年 6 月 4 日 下午 4:01
The Giving One 2017 年 6 月 4 日 下午 4:01 
引用自 Haloshark
I got the computer from dell, and it was already built so I am assuming they installed the GTX 1070, since that was the graphics card that game with the computer. Also you don't need to apologize some of the information is new to me, but you have been helping me for awhile now, and I thank you for that.
Thanks for the kind words and that clarification. We can "assume" then that the card is installed in the right slot. But I hope this was not confusing or too far off-topic actually, as that is surely not the cause of your specific problem here.

I suspect that security process is the main culprit or one of them. You seem to have fully downloaded the game, and so some program or process is conflicting with that game launching. We just need to find it and correct it and then verify the game files all over again.

Don't forget that step. After you attempt to change something, such as disabling that Intel Security process, you need to reboot of course and then log into Steam and verify the game files to replace or fix any that may be missing or corrupted.

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
therodriguezbrosYT 2017 年 6 月 4 日 下午 4:02 
Here is some of the system infomation. Is this all to date?
http://imgur.com/a/q0JGh
therodriguezbrosYT 2017 年 6 月 4 日 下午 4:13 
It finally let me verify the files but the game still won't launch,
http://imgur.com/a/h4QHD
http://imgur.com/a/Rlzp7
The Giving One 2017 年 6 月 4 日 下午 4:18 
引用自 Haloshark
Here is some of the system infomation. Is this all to date?
http://imgur.com/a/q0JGh
All I can tell from a dxdiag shot concerning your question here is the BIOS version. It is an older BIOS, but that is not a problem almost surely in this specific case. (1.0.3 vs. 1.0.4)

http://www.dell.com/support/home/us/en/19/product-support/product/alienware-aurora-r6-desktop/drivers

We can cover BIOS options later if you want.

We will focus more on the game not launching.

引用自 Haloshark
It finally let me verify the files but the game still won't launch,
What exactly happens now when you try to launch The Withcer 3 from your library ?

Did you disable that Intel Security process and then reboot afterwards, before verifying the files ?
therodriguezbrosYT 2017 年 6 月 4 日 下午 4:29 
This is what happens when I try to launch The Witcher 3 from my library:
http://imgur.com/a/K1mo6
http://imgur.com/a/N1gi2
http://imgur.com/a/rMCl9
http://imgur.com/quWsnlO

I disable the Intel Security process and restarted or rebooted my computer afterwards before I verifyed the files.
The Giving One 2017 年 6 月 4 日 下午 4:33 
引用自 Haloshark
This is what happens when I try to launch The Witcher 3 from my library:
http://imgur.com/a/K1mo6
This is the shot that contains the best clue...

It is a "preparing to launch" message, and then nothing, right ?

Then I still think something is negatively affecting that and you are getting closer to finding the final cause. It seems that process was only part of the issue, and that there is yet more to do.

This support page surely covers it.

Games do not run after 'Preparing to Launch'

https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

There is much info there, and some of it we have covered. Make sure your Windows Firewall is fully allowing Steam and games through also.

The game is preparing to launch and a program or process currently running on your system is blocking it from doing so. You just need to follow that page and figure out which one(s) it is.

EDIT..Or other possible causes from that support page may be it, too.
最后由 The Giving One 编辑于; 2017 年 6 月 4 日 下午 4:35
therodriguezbrosYT 2017 年 6 月 4 日 下午 4:37 
It could be Webroot or Windows Firewall, how would I fully allow Steam and game through?
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发帖日期: 2017 年 6 月 4 日 下午 1:09
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