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ParadiseCentral 2012 年 11 月 27 日 上午 6:26
Not a good way to keep customers happy steam
only 2 days ago i bought The Witcher 2 for £9.97 and this was after seeing it increase from £7.49 thinking it will only increase or i will miss out on the offer i thought i would buy it. now today i see its down to HALF that of what i paid? this is no way to keep customers happy or encourage me to stay and buy products through steam. i like the deals, i like timed deals but i do NOT like the price of games changing on a daily basis. if the price is going to lower, tell us so we can wait or choose to pay more just like you tell us when the price will rise. i honestly feel like i want my money back or the difference back.
thank you for your time
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目前顯示第 31-45 則留言,共 71
Spawn of Totoro 2012 年 11 月 27 日 上午 11:02 
Not everyone is going to be happy with Steam. Or any company for that matter. People here defend Steam because thet feel it is a good service and has good prices/sales.

The vast majority of Steam users are happy with the sales they way it is. Just because a very small amount of people don'y like it, does not mean it should be changer or has bad customer service.

The saying "A customer is always right" was never a true saying for a buisness. If the customer always had their way, everything would be free. Then they would still find something to complain about.

There is another saying to "We reserve the right to refuse service to anyone for any reason.".
最後修改者:Spawn of Totoro; 2012 年 11 月 27 日 上午 11:12
tmwfte 2012 年 11 月 27 日 上午 11:09 
引用自 CPoG Vulpine Vixen
Hell, I even bought Toki Tori and Bad Rats because the price was good. I would say that Steam is retail done right!

You may be cursing Steam when you start playing Bad Rats. Even when purchasing it at 49 cents. ;)

引用自 Spawn of Totoro
The saying "A customer is always right" was never a true saying for a buisness. If the customer always had their way, everything would be free. Then they would still find something to complain about.

"You expect me to drink this free coffee hot?"
Τhe Rolling Cheese Wheel 2012 年 11 月 27 日 上午 11:11 
引用自 tmwfte
"You expect me to drink this free coffee hot?"

Starbucks in a nutshell during a giveaway :p
stain 2012 年 11 月 27 日 上午 11:11 
well explain to me how I am a happy loyal customer but I refuse to defend steam when I hear that a guy bought a game during a sale just to see the price go down further during the same sale. Steam just set a sale price and stick to it thats all so people will know what is what = win win for everyone.
Fact_Sphere 2012 年 11 月 27 日 上午 11:11 
引用自 tmwfte
引用自 CPoG Vulpine Vixen
Hell, I even bought Toki Tori and Bad Rats because the price was good. I would say that Steam is retail done right!

You may be cursing Steam when you start playing Bad Rats. Even when purchasing it at 49 cents. ;)

Yup! Bad grammar, odd gameplay and bad sound... hell, should I write a forum post about how it's Steams fault I couldn't contain my purse? LOL, I jest I jest. I'm from the UK so it was 34p. I can't even get a loaf of bread for that price! Games are cheaper than food...!
Spawn of Totoro 2012 年 11 月 27 日 上午 11:14 
引用自 Horses and Bayonets
well explain to me how I am a happy loyal customer but I refuse to defend steam when I hear that a guy bought a game during a sale just to see the price go down further during the same sale. Steam just set a sale price and stick to it thats all so people will know what is what = win win for everyone.

Because you like defending others and causing conflict.

If they just stick to a price, then there won't be as many games on sale. How does that make everyone happy?
Fact_Sphere 2012 年 11 月 27 日 上午 11:14 
引用自 Horses and Bayonets
well explain to me how I am a happy loyal customer but I refuse to defend steam when I hear that a guy bought a game during a sale...

I'd say conformation bias, cognative dissonace or belief bias.
Syzygy 2012 年 11 月 27 日 上午 11:15 
引用自 CPoG Vulpine Vixen

TLDR version: Steam is just like any other retail store. Learn to budget and have some self-control.

You analogy is completely wrong. What Steam is doing cultivates the OPPOSITE of impulsivity and obliviousness. It encourages you NOT to jump on a sale impulsively at the risk that you will end up paying more then you had to. It incentives price checking and waiting instead of buying freely and confidently. And find me a retailer that doesn't have a price adjustment policy. Steam is out of step with the majority of retail on this issue.

There wouldn't be an issue if they didn't put items on sale BEFORE they do a flash sale on them. That's just not smart business at all. Because the vast majority of retailers would never do something like that and then not honor the discount for everyone, people assume that when an item goes on sale, they are safe to buy it without being undercut later in the SAME SALE.

Fact_Sphere 2012 年 11 月 27 日 上午 11:17 
引用自 MintMojito
引用自 CPoG Vulpine Vixen

TLDR version: Steam is just like any other retail store. Learn to budget and have some self-control.

You analogy is completely wrong. What Steam is doing cultivates the OPPOSITE of impulsivity and obliviousness. It encourages you NOT to jump on a sale impulsively at the risk that you will end up paying more then you had to.

If this is true then why is the OP complaining about the fact that he made an impulse purchase and didn't like the price? A sane person, who knows how to budget, would wait. Most people lack that kind of common sense... and stupid people are worth a sweet penny.
Τhe Rolling Cheese Wheel 2012 年 11 月 27 日 上午 11:19 
引用自 MintMojito
引用自 CPoG Vulpine Vixen

TLDR version: Steam is just like any other retail store. Learn to budget and have some self-control.

You analogy is completely wrong. What Steam is doing cultivates the OPPOSITE of impulsivity and obliviousness. It encourages you NOT to jump on a sale impulsively at the risk that you will end up paying more then you had to. It incentives price checking and waiting instead of buying freely and confidently. And find me a retailer that doesn't have a price adjustment policy. Steam is out of step with the majority of retail on this issue.

There wouldn't be an issue if they didn't put items on sale BEFORE they do a flash sale on them. That's just not smart business at all. Because the vast majority of retailers would never do something like that and then not honor the discount for everyone, people assume that when an item goes on sale, they are safe to buy it without being undercut later in the SAME SALE.

So you are complaining about cheap games going cheaper... wow ok.
Spawn of Totoro 2012 年 11 月 27 日 上午 11:19 
引用自 MintMojito
引用自 CPoG Vulpine Vixen

TLDR version: Steam is just like any other retail store. Learn to budget and have some self-control.

You analogy is completely wrong. What Steam is doing cultivates the OPPOSITE of impulsivity and obliviousness. It encourages you NOT to jump on a sale impulsively at the risk that you will end up paying more then you had to. It incentives price checking and waiting instead of buying freely and confidently. And find me a retailer that doesn't have a price adjustment policy. Steam is out of step with the majority of retail on this issue.

There wouldn't be an issue if they didn't put items on sale BEFORE they do a flash sale on them. That's just not smart business at all. Because the vast majority of retailers would never do something like that and then not honor the discount for everyone, people assume that when an item goes on sale, they are safe to buy it without being undercut later in the SAME SALE.

Physical retailers are diffrent then digital/online ones. Amazon won't give you a refund. Newegg won't.

If you want a consistan sale with far fewer options, then shop somewhere else. Probem solved.

If only 10 out of every 1,000,000 people are complaing about the sales, that just show how good of a job Steam is doing. So why would they change it?

Alos, I just checked the Black Friday ads. They had flash sales too that ended after a few hours. So you can't say brick stores don't do it either.
最後修改者:Spawn of Totoro; 2012 年 11 月 27 日 上午 11:31
stain 2012 年 11 月 27 日 上午 11:31 
Because you like defending others and causing conflict
so now you are accusing me of causing conflict for expressing my own opinion on how to make the community better. Go back and read the thread again, not everyone here is 'ignorant'

conformation bias
well since I already said I am happy with steam that would make me more likely to support them in this instance.

cognative dissona(n)ce
you might be on to something...maybe this is the marketing stratagy behind it.

belief bias
problem is their have been no logical arguments against my belief, therefore I am not displaying any bias simply using my own logic.
Spawn of Totoro 2012 年 11 月 27 日 上午 11:34 
引用自 Horses and Bayonets
Because you like defending others and causing conflict
so now you are accusing me of causing conflict for expressing my own opinion on how to make the community better. Go back and read the thread again, not everyone here is 'ignorant'

conformation bias
well since I already said I am happy with steam that would make me more likely to support them in this instance.

cognative dissona(n)ce
you might be on to something...maybe this is the marketing stratagy behind it.

belief bias
problem is their have been no logical arguments against my belief, therefore I am not displaying any bias simply using my own logic.

Thank you for proving my point.

Also, you seem to be confusing your opinion with logic.
stain 2012 年 11 月 27 日 上午 11:35 
引用自 MintMojito
You analogy is completely wrong. What Steam is doing cultivates the OPPOSITE of impulsivity and obliviousness. It encourages you NOT to jump on a sale impulsively at the risk that you will end up paying more then you had to. It incentives price checking and waiting instead of buying freely and confidently. And find me a retailer that doesn't have a price adjustment policy. Steam is out of step with the majority of retail on this issue
By the sounds of it they are probably on the payroll
Fact_Sphere 2012 年 11 月 27 日 上午 11:35 
引用自 Spawn of Totoro
Also, you seem to be confusing your opinion with logic.

I'm glad you said it before I did :D
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張貼日期: 2012 年 11 月 27 日 上午 6:26
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