how to deal with trolls?

[vishuspuss]

in steam discussions.

i know the whole "ignore them they will go away" dealie. but when the forums are the usual people talking for 12 hours then a couple of alts come on and totally fill the front page pushing their views for days and days... where is the line?

i understand free speech, etc. and thats cool that steam allows us this.

but when there is so much troll spam from a couple of alts, what do you do? can report posts but the mod bots dont do anything... they dont look at the entire picture and just that one posting

when 1 alt can necro every topic to the front page pertaining to what they are saying, and its been going on so long that people IN GAME are starting to not play "because of what it says on steam forums" doesnt that count as spam?

how to report this to at least have a human mod take a step back and look at the big picture?

thank you!

[miakisfan]

vishuspuss původně napsal:

in steam discussions.

i know the whole "ignore them they will go away" dealie. but when the forums are the usual people talking for 12 hours then a couple of alts come on and totally fill the front page pushing their views for days and days... where is the line?

i understand free speech, etc. and thats cool that steam allows us this.

but when there is so much troll spam from a couple of alts, what do you do? can report posts but the mod bots dont do anything... they dont look at the entire picture and just that one posting

when 1 alt can necro every topic to the front page pertaining to what they are saying, and its been going on so long that people IN GAME are starting to not play "because of what it says on steam forums" doesnt that count as spam?

how to report this to at least have a human mod take a step back and look at the big picture?

thank you!

It all comes down to whether *they* think you are dealing with a troll or not.

I wish I knew why people don't get such simple common sense as it all depends on what the definition of trolling is to each person and why they want to call someone a troll.

First off you'd have to prove they were alts. Then you'd have to prove they are purposely targeting other people. It doesn't stop there.

You know what stops there? Block and move along or get some thick skin.

[vishuspuss]

miakisfan původně napsal:

vishuspuss původně napsal:

in steam discussions.

i know the whole "ignore them they will go away" dealie. but when the forums are the usual people talking for 12 hours then a couple of alts come on and totally fill the front page pushing their views for days and days... where is the line?

i understand free speech, etc. and thats cool that steam allows us this.

but when there is so much troll spam from a couple of alts, what do you do? can report posts but the mod bots dont do anything... they dont look at the entire picture and just that one posting

when 1 alt can necro every topic to the front page pertaining to what they are saying, and its been going on so long that people IN GAME are starting to not play "because of what it says on steam forums" doesnt that count as spam?

how to report this to at least have a human mod take a step back and look at the big picture?

thank you!

It all comes down to whether *they* think you are dealing with a troll or not.

I wish I knew why people don't get such simple common sense as it all depends on what the definition of trolling is to each person and why they want to call someone a troll.

First off you'd have to prove they were alts. Then you'd have to prove they are purposely targeting other people. It doesn't stop there.

You know what stops there? Block and move along or get some thick skin.

if someone came to this forum and necroed all topics concerning only 1 subject and kept them on the front page for 12 hours straight so thats all anyone sees... what do you think they are doing?

[DarkCrystalMethod]

"Send them to Detroit!"

[veracsthane]

vishuspuss původně napsal:

pckirk původně napsal:

all you can do is report each post, and move on. its up to the mods to take action.

multiple people have reported them. there is no mods from the dev side of things, so im not sure how steam handles it?

do we just report every single post from the past 2ish weeks and spam steam like the trolls spamming the entire forum in the steam community? do we just report the private profile showing they have ONLY spammed in this forum?

i understand there are rules to follow and im sure mods have to match the rules criteria (cant just ban willy nilly). id really like an actual mod to give advice for this (if they even exist)? pretty please?

its getting so bad people in game refuse to use their skills around others because "steam forums said so"

hell even merging the spam OR locking the fighting would be super nice... locking threads with nothing but arguing is something steam mods do a LOT but for some reason it doesnt happen here? i really dont get it.

because the mods kept banning people for no reason they randomly ♥♥♥♥♥♥ off after trump got shot at.

none of the ♥♥♥♥♥♥♥♥ with chat related bans has any kind of standard or makes any sense and hasnt since riot games sold to tencet and took tribunal down for the ban bot.

[Elucidator]

vishuspuss původně napsal:

i know the whole "ignore them they will go away" dealie. but when the forums are the usual people talking for 12 hours then a couple of alts come on and totally fill the front page pushing their views for days and days... where is the line?

i understand free speech, etc. and thats cool that steam allows us this.

but when there is so much troll spam from a couple of alts, what do you do? can report posts but the mod bots dont do anything... they dont look at the entire picture and just that one posting

Rules only limit and punish those who behave and do good.

There is nothing you can do about those who try to intentionally cause outrage. Doing so would likely get you banned anyway. You pay them no mind; that gives them permission so they keep continuing knowing they cause rage anyway, even when they're ignored. They're playing that psychological game, seeking the borderlines everywhere, even with just single sentence replies.

Their aim is not discussion, its mockery. It's drilling into your insecurity. They feel rewards from such interaction. Sometimes is the ability to control other's emotions, sometimes they just want others to feel miserable like them. Sometimes they want to feel they're correct / right / just while others aren't and give themselves this idea they're doing it for other people.

Sometimes they're victims or support victims, which gives them the highest authority in their minds--, no matter if it is crowd bullying a single person.
And the rules support it.
Defend, and you get banned.
Belittling, demeaning and rediculing is apparently within the lines of the "welcome environment" the forums try to create, no matter how punishing (for posting) it is.

The problem isn't the trolls. It's the system and those in charge with power.
Trolls are enabled, partly because of too many reports, too little time to investigate, because it all falls on one organ that needs to judge.

The entire approach to how this, how these forums work would need to change.

Why is one post not allowed to remain while others that mock a user are? I think we should be able to filter the forums and the posts in each topic ourselves instead of a single Team deciding these things. You may want to see posts I don't; that's fine.

This filter system would also put a lot less stain on moderation since they now only need to decide what remains public, rather than visible to every user.

Anyway till the system changes, you're going to face trolling. Even after such change, you'll still face it, but likely a lot less, because you can just filter them. If everyone filters them, their posts don't go anywhere.

[SHAZBOT]

same thing they teach you in antibully class. pretend you dont understand their put-downs

i hate it when i put all that work into it for nothing

[ReBoot]

Report, block move on. That "blocking" part is rather crucial. You have to disengage.

[Over It]

cSg|mc-Hotsauce původně napsal:

If the game devs opted out of Steam Support moderation and let their hub (The First Descendant) rot, that's up to them.

:nkCool:

That's ridiculous. I still think Valve bears the onus of responsibility for what happens on its platform.

[Crazy Tiger]

Over It původně napsal:

cSg|mc-Hotsauce původně napsal:

If the game devs opted out of Steam Support moderation and let their hub (The First Descendant) rot, that's up to them.

:nkCool:

That's ridiculous. I still think Valve bears the onus of responsibility for what happens on its platform.

And they do so by shifting the liability to the game devs/publishers.

It's not that odd a choice for them to make, actually.

Just as it's a choice to leave "spam" up or not. And if that results in players leaving, that's still part of the devs choice. And if they're ok with that, not much to be done.