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Сообщить о проблеме с переводом
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Most games cannot be "conquered" in a couple of hours, but 120 minutes is generally more than sufficient for determining if a game works on your PC or not.
1) Steam - Within two weeks of purchase and with less than two hours of playtime
2) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.
3) EA Play - Whichever comes first.
a) Within 24 hours after you first launch the game.
b) Within 14 days from the day you bought it, if you have not launched the game.
c) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.
4) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.
Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).
5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.
6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores).
GOG - https://ibb.co/ZzXPMwv
Do keep in mind that Valves policy is a courtesy policy as it exceeds what is required by law (0 hours is required, the 2 hours is courtesy).
You can try a manual ticket. Find the purchase, choose the "I have a question about this purchase" option and explain politely. They can still say "no", so keep that in mind.
If still a "no" and you don't like it, you can try things with your local consumer agency.
You should have refunded it within those 2 hours. The options you still have, have been mentioned in the thread.
So you chose not to refund within the first 2 hours in spite of the problems, but then went on to play another 9 hours....
Yeah that's on you m8.
You may have gotten away with 4 with a good reasoning, but past 10 ...yeah no one's gonna refund you on that.
You not being happyu is your business. The store and the publisher are only responsible for giving you the product you indicated as sdescribed. You being happy with it, is your own business.
Don't blame others for your lack of timely action.
The "Customer is Always Right" phrase was born via meaning that the customer knows what they want better then the employees knowing what the customer wants.
But in my experience, the customers tend to have no idea most of the time.
then go to the people that made it and demand it
then sue when they say no (or be happy in the unlikely event they say yes)
this is an online store for digital products (mostly)
steam does not buy then resell the game
after a certain amount of time, the money is in the hands of the devs/pubs of the game
so try this
remember the polite part
the person at the other end is not the one that made the game
nor are they the one selling it
they are the one hired to try and help you
So why did you keep playing and not refund after the second crash? More so if you weren't enjoying it? You've only got yourself to blame for not getting a refund here.
It doesn't take long to realise if a game is going to be problematic especially if you are having trouble from the get-go.
You cannot say it's crap AFTER the fact.
If you haven't worked out it's bad within 2 hours, then you can appeal with a DISCRETIONARY request but I doubt you'd get it with that many hours played.