Do you find the remboursement policy fair?

[Arctic Dame]

Hello,

Recently I bought Cygni. I installed it and played it only 3 weeks later. I was disappointed by the game (it's only my personal opinion) plus the game was not looking good on steamdeck. As I played less than 2h I asked for a refund but I got rejected because the game was bought more than 2 weeks ago.

It's not really a matter of money - losing 20 euros won't hurt me, however I have a feeling of injustice and weak service: it means you have to try a game as soon as you buy it...
You can't you buy a game a keep it for later once you have beaten other ones from your library.

If it's a problem for Valve to get the money back from the game publisher after 2 weeks, then I understand.
If not, I just find this politic quite unfair. Don't you?
Did you have a good experience with the customer support?

[Hi Im Swat]

If you couldn't play it at the time of purchase, why did you buy it? I'm also guessing you didn't read the policies until AFTER you made the purchase which is daft. All of this is completely your fault.

There is absolutely nothing wrong with Steam's purchase and refund policy.

[Arctic Dame]

I wanted to finish another game first. I am also not available 24/7 to play games.
I will not argue if I am right or wrong: I know the refund is not possible according to the policy. No debate here.

What i wanted to say is: they should calculate the 2 weeks from the first day played and not the purchasing date.

[Piston Smashed™]

Originally posted by Arctic Dame:

What i wanted to say is: they should calculate the 2 weeks from the first day played and not the purchasing date.

That would be awesome I have games going back to 2011 I haven't played yet...

[Hi Im Swat]

Originally posted by Arctic Dame:

What i wanted to say is: they should calculate the 2 weeks from the first day played and not the purchasing date.

No they shouldn't. If that was a thing, people would be able to refund products from over 10 years ago which is daft!

Don't buy a product you have no intention on using almost immediately. There is always a limited window for a refund for any product you purchase in life (games, computers, clothes, etc) from any store, so this isn't a new concept.

Again, all of this is user error on your part. Stop blaming other people for your own mistakes.

[ShelLuser]

Originally posted by Arctic Dame:

If it's a problem for Valve to get the money back from the game publisher after 2 weeks, then I understand.

That is most definitely part of it, devs/publishers want to get their paycheck too afterall...

Also: don't treat the refund policy too casually; it's not a means to demo games. If you treat it as such you risk that Steam may revoke the option completely.

[Arctic Dame]

I think there is room for improvement in communication on this forum.

I was not blaming a specific person, I wanted to open a discussion how the system could be improved.

I see your arguments about 10 years old games. That's a sensible point.

Anyway, I will be more careful and conservative when doing future purchases.

[Mad Scientist]

If you're only 1 week over and a few hours in, you can still select "I have a question about this purchase" and ask them to consider a refund - but if they do it's likely a courtesy. Though in the future I'd recommend playing new games as soon as possible to see if it works or if you like it or not.

[Arctic Dame]

Also: don't treat the refund policy too casually; it's not a means to demo games. If you treat it as such you risk that Steam may revoke the option completely. [/quote]

Yes, I agree.
It was my first refund request and I always tried to avoid it by watching gameplay video before purchasing.

[Aluvard]

Originally posted by Arctic Dame:

Yes, I agree.
It was my first refund request and I always tried to avoid it by watching gameplay video before purchasing.

If you're only 1 week above you may try manual refund as @Mad Scientist suggested in previous post.
Manual refund:
Help > Purchases > click on game > "i've question about ..." > fill contact form

Be polite; describe your problem; specify the reason why you want a refund.
Whatever decision you will get, will be the final one.

Keep in mind that it's solely their good will and don't abuse this option.

[ddp98]

I agree on the 2 week window. I may buy several games during a sale, but don't have time to try them all within 2 weeks. It would be nice if the 2 week window could be extended to maybe 3-4 weeks.

[Zarineth]

Originally posted by ddp98:

I agree on the 2 week window. I may buy several games during a sale, but don't have time to try them all within 2 weeks. It would be nice if the 2 week window could be extended to maybe 3-4 weeks.

And if you don't manage to play them all in 4 weeks, will you ask for 5-6? When will it be enough?

[Start_Running]

Originally posted by ddp98:

I agree on the 2 week window. I may buy several games during a sale, but don't have time to try them all within 2 weeks. It would be nice if the 2 week window could be extended to maybe 3-4 weeks.

Then don't buiy more games than you can try in a two week window.
Seems like a no brainer there.
I deally your puirchase selection should be fine-tuned to prevent any disappointment through proper research of each title before buying.

[Oneeyed]

Originally posted by Arctic Dame:

Hello,

Recently I bought Cygni. I installed it and played it only 3 weeks later. I was disappointed by the game (it's only my personal opinion) plus the game was not looking good on steamdeck. As I played less than 2h I asked for a refund but I got rejected because the game was bought more than 2 weeks ago.

It's not really a matter of money - losing 20 euros won't hurt me, however I have a feeling of injustice and weak service: it means you have to try a game as soon as you buy it...
You can't you buy a game a keep it for later once you have beaten other ones from your library.

If it's a problem for Valve to get the money back from the game publisher after 2 weeks, then I understand.
If not, I just find this politic quite unfair. Don't you?
Did you have a good experience with the customer support?

I suggest you try out one of the competitors and look how you get a refund there if you get any.

Steam has by far the most easy and fair refund policy of all platforms out there.

[nullable]

Originally posted by Arctic Dame:

Do you find the remboursement policy fair?

Yes.

I remember many years before any sort of refund policy existed for PC games. Digital stores don't allow for refunds for many years. And the only refunds you could get at a brick and mortar store was if the game was completely unopened and unused, and otherwise fell into the store's refund policy.

So being able to play a game at all and still refund it is quite an improvement.

Choosing to buy a game and not play it until after the refund policy period expires just means "Enjoy your game you were sure you weren't going to refund."

[Nx Machina]

Originally posted by Arctic Dame:

What i wanted to say is: they should calculate the 2 weeks from the first day played and not the purchasing date.

Refund policies - Take your pick. Note: (***) same refund policy.

(1) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(2) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(3) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(4) EA Play - Whichever comes first.

a) Within 24 hours after you first launch the game.

b) Within 14 days from the day you bought it, if you have not launched the game.

c) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv

GOG - How often can I refund my games? Is there some sort of limit?

We trust that you're making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.