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Yeah, I see that and partly agree with you. In my opinion they should percieve Discord as a useful (but not necessary) asset and Steam forum as their main hub.
The control they have and the ability for live discussion makes it more useful in many cases.
They also may sell their game in multiple places and steam forums is not something everyone can use as easily as discord.
Honestly steam forums have not been a games main hub for many companies even if they sell on it for many years so you should always branch out if you want to stay up to date on games.
New technology comes around and often replaces older ones as before it used to be the games own forums on their private website or social media sites like facebook where you had to go before and over time something will replace discord too as no one site will or should be the only place to post about game updates.
some people like the run around...
I do also subscribe to every subforum for my game and read every post in every thread, even if I don't respond to them.
I personally don't use Discord (in part because I don't have a mobile phone and it makes it difficult to sign up to anything there). But it has good features that are useful to devs.
Such as easily sharing videos in an instant and being able to voice call instantly, or share documents and files easily. As well as having an easier method of having group discussions too.
So yeah, it's their choice and rightly so.
1: Any negative comment about the game is lost within a minute or less.
2: Any sort of "raid" will not really leave a mark.
3: Don't really need to Moderate it because all of the bad posts goes away so quickly.
What would stop the person from creating a new account on Discord?
Nothing. So they still have that problem.
Are you kidding? Discord is a cesspool with scammers around every corner. And the UI is clunky and confusing for new users.
You can also setup a bot that do a background checking for every new user that joined. It can identify alts as well.