Why doesn't Valve care?

[Uopmærksom Smølf]

everyone knows how little valve cares about account hackings and cheaters in games. So no big surprice there.

But i have a really hard time understanding, why they don't care. I understand they earn a fee on all market transactions, so indirectly they make money when accounts are stolen. But since no one are being banned for cheating(atleast in cs2). no one is being punished for stealing skinz etc. they are ruining the game experience for people. making it a better option to play somewhere else. Are people just so stupid they keep playing anyways, so it doens't matter that valve are deffecating on the users? Or are they just peing their pants and not realizing their entire user group will leave one day?

[C²C^Guyver |NZB|]

They care about hijacked accounts, that's why there are entire articles on how to keep it from happening. They also care about cheating, or VAC would not exist.

Also, care to explain how they make money from accounts being hijacked? Since the Steam accounts are free.

The account owner can ALWAYS recover the hijacked account. This is exactly why you are not allowed to sell or buy accounts either.

[Low Standards]

Originally posted by Putin is Gay:

everyone knows how little valve cares about account hackings and cheaters in games. So no big surprice there.

But i have a really hard time understanding, why they don't care. I understand they earn a fee on all market transactions, so indirectly they make money when accounts are stolen. But since no one are being banned for cheating(atleast in cs2). no one is being punished for stealing skinz etc. they are ruining the game experience for people. making it a better option to play somewhere else. Are people just so stupid they keep playing anyways, so it doens't matter that valve are deffecating on the users? Or are they just peing their pants and not realizing their entire user group will leave one day?

It is scary you can't talk directly to a human on the phone. It is one of their biggest weaknesses. It is hiding and making sure they get what they want which isn't in your or anyone's best interest. I would stay well away from Steam in most cases because of this alone.

[xBCxRangers]

It's a free service, and we get what we pay for.

[Low Standards]

Originally posted by xBCxRangers:

It's a free service, and we get what we pay for.

+1

[Kargor]

Originally posted by Putin is Gay:

everyone knows how little valve cares about account hackings and cheaters in games.

On PC, this is an eternal battle that no game company can win.

But i have a really hard time understanding, why they don't care. I understand they earn a fee on all market transactions, so indirectly they make money when accounts are stolen.

They do plenty about that, but ultimately they can't stop people from giving away the keys to their vault.

Also, Steam is still mostly not-annoying -- like the client and webpage just remember me; I don't have to go through a full login every time.

[miakisfan]

The first line of defense against anything bad happening to your account is YOU.

Fully protect your account and never give out the information.

Steam can only tell you what to do to protect your account. It is up to you to learn from it and do the next right thing.

[C²C^Guyver |NZB|]

Originally posted by xBCxRangers:

It's a free service, and we get what we pay for.

The accounts are free, the games are not. Try again.

[Paratech2008]

Accounts are NOT hacked.

End users GIVE AWAY their accounts by USING 3RD PARTY SITES or getting SCAMMED.

Examples.

Valve won't contact you on Discord.
You can't falsely reported. Valve looks into reports and won't automatically lock an account without good reason.
3RD Party trading sites can access your account. Don't use them.
Any key site not on is there any good deal should be avoided.

[Teksura]

Originally posted by Low Standards:

It is scary you can't talk directly to a human on the phone. It is one of their biggest weaknesses.

https://store.steampowered.com/stats/support/

"Your current position in the queue is 245569. Your call is important to us. Please stay on the line."

I think you and I have a very different definition of weakness. You might feel that having an actually functional support ticket system is a weakness and prefer something non-functional, but I feel an unfeasible phone based system is the weakness.

Man, I remember the days when support took months and months to get back to you because instead of using the current ticket system, you sent them an email. It was a big meme about how it could take literally a year to hear back from them. Then Valve responded to the complaints by fixing the system, and now you typically get an answer within 48 hours.

I never thought I'd see the day when people were lamenting the lack of a year+ wait time for support.

[Kargor]

Originally posted by Teksura:

I never thought I'd see the day when people were lamenting the lack of a year+ wait time for support.

People believe that a phone number would let them talk to support for hours, lamenting to them how they definitely need the refund to happen, and they only played for 500 hours because they were told that the game would get good. This kind of stuff.

I actually prefer a ticket system. Last time I needed actual support -- the auto-checker had blocked a post for weeks, and I couldn't do anything with it -- I could easily copy-paste a link to that post into the ticket.

[Uopmærksom Smølf]

Originally posted by C²C^Guyver |NZB|:

They care about hijacked accounts, that's why there are entire articles on how to keep it from happening. They also care about cheating, or VAC would not exist.

Also, care to explain how they make money from accounts being hijacked? Since the Steam accounts are free.

The account owner can ALWAYS recover the hijacked account. This is exactly why you are not allowed to sell or buy accounts either.

As i wrote.. the scammers sell all your skins on the market. And then they buy a thing overpriced and take the money that way.. valve gets a percentage of all transactions. So they actually get money 2 times. When an account is hacked og raited..

[Zarineth]

Originally posted by Putin is Gay:

Originally posted by C²C^Guyver |NZB|:

They care about hijacked accounts, that's why there are entire articles on how to keep it from happening. They also care about cheating, or VAC would not exist.

Also, care to explain how they make money from accounts being hijacked? Since the Steam accounts are free.

The account owner can ALWAYS recover the hijacked account. This is exactly why you are not allowed to sell or buy accounts either.

As i wrote.. the scammers sell all your skins on the market. And then they buy a thing overpriced and take the money that way.. valve gets a percentage of all transactions. So they actually get money 2 times. When an account is hacked og raited..

Because losing customers for a few bucks is a great business model, right?

Getting your account hijacked is literally a skill issue...

[MrDammit]

Those hackers and cheaters are also paying costumers.
In the boardroom you figure out how to get their money. Not how to get rid of them.

[That Fish Guy]

Originally posted by Low Standards:

Originally posted by Putin is Gay:

everyone knows how little valve cares about account hackings and cheaters in games. So no big surprice there.

But i have a really hard time understanding, why they don't care. I understand they earn a fee on all market transactions, so indirectly they make money when accounts are stolen. But since no one are being banned for cheating(atleast in cs2). no one is being punished for stealing skinz etc. they are ruining the game experience for people. making it a better option to play somewhere else. Are people just so stupid they keep playing anyways, so it doens't matter that valve are deffecating on the users? Or are they just peing their pants and not realizing their entire user group will leave one day?

It is scary you can't talk directly to a human on the phone. It is one of their biggest weaknesses. It is hiding and making sure they get what they want which isn't in your or anyone's best interest. I would stay well away from Steam in most cases because of this alone.

I don't know if you've done phone work. I don't know when the last time you tried to get someone from a corporation on the phone.

Unless you're invited to call someone your call isn't welcome these days. The secretary in our office deals mostly with fishing calls/unsolicited business calls (so many job recruiters, so many sales people just fishing for work) all day. Phone support is relatively expensive, and the people who do it definitely aren't paid enough, if your business is mostly digital there's no reason to have phone support, they can have a technician contact you when it's something not able to be handled by email or faq. You might be able to request a phone call from them, but I wouldn't hold my breath waiting for it, judging off of what you've written so far.

[Brian9824]

Originally posted by Putin is Gay:

Originally posted by C²C^Guyver |NZB|:

They care about hijacked accounts, that's why there are entire articles on how to keep it from happening. They also care about cheating, or VAC would not exist.

Also, care to explain how they make money from accounts being hijacked? Since the Steam accounts are free.

The account owner can ALWAYS recover the hijacked account. This is exactly why you are not allowed to sell or buy accounts either.

As i wrote.. the scammers sell all your skins on the market. And then they buy a thing overpriced and take the money that way.. valve gets a percentage of all transactions. So they actually get money 2 times. When an account is hacked og raited..

Don't forget the bit about the scammers account then being locked and all items unable to be traded and sold meaning they lose out on the future revenue.