Steamdeck, 1 Warranty and Oled pixel burns both concerning

[test]

Even without any concerns, I generally expect a company that believes in its products to provide a good warranty length. That tells me your product is so good that it won't add much cost to give us a long warranty. 1 year is not long enough a warranty period, period.

On top of that I have heard of issues with Oled and pixel burning in the past and just recently-

"Afaik OLED gets screen burning, after a few yrs, especially when you play one game very often which has a screen overlay which doesn't change"

"I've owned 3 OLED screen phones, all of them had screen burn after at most 2 years"

So why should anyone go out and buy a Oled Steam Deck considering these two factors?

[Kage Goomba]

test eredeti hozzászólása:

cSg|mc-Hotsauce eredeti hozzászólása:

Valve doesn't expect it to break within a year. They just chose the shortest warranty period allowed by law for hardware, 1 year.

Since your new to the discussion I'll reiterate and rephrase as a exception of not repeating myself.

if a device lasted 9 years on average it would cost a company less to have a 10 year warranty than if a device lasted 9 months on average and company had a 1 year warranty. It is not expensive for a company to have a longer warranty if the device lasts much longer than the warranty period.

Again abuse of the item is not covered in the first place of any warranty length.

Warranty length is a statement of how long a company expects their product to last, whether it is meant to be one or not.

Ease of repair means ease of servicing warranties

That's not how this works.
Again - you should be researching this online.

In the "REAL WORLD" - 1 Year Warranty generally means the average life span of a device is 3 years.

Longer if you have a user who actually bothers to take care of their equipment.

The Warranty covers defects - not wear and tear or user error. Something you seem to have obviously missed.

Have you actually bothered to read the Warranty? Literally?
It's VERY obvious how it works.

[Brian9824]

test eredeti hozzászólása:

if a device lasted 9 years on average it would cost a company less to have a 10 year warranty than if a device lasted 9 months on average and company had a 1 year warranty. It is not expensive for a company to have a longer warranty if the device lasts much longer than the warranty period.

You have no clue how business works.... Parts can and will fail, most will last a long time, but its always possible they fail due to defects. it costs them a significant amount of money as when you are talking about millions of units even a fraction of a % having issues is going to be tens of thousands of cases.

Not to mention with heavy use people can get them to fail, and if they had a 9 year warranty you'd have to guarantee parts for those 9 years, replacement units, etc. In 9 years they won't even have the original stem decks or be making the OLED steam decks as they will be outdated most likely.

Not to mention it would be prone to abuse, its easy to force electronics to fail. So after 8 years someone would block the vents, make the steam deck overheat, so they can get a new replacement unit under the warranty.

Your "logic" doesn't hold up to reality. I'll challenge you based on your "logic" the average life expectancy of a fridge is ~10-20 years. Can you show us any fridges with

[test]

Mad Scientist eredeti hozzászólása:

their expectation of the devices natural failures, are incredibly different from the much more likely chance of user caused damage.

Since it's quick-

Warranties don't cover user abuse no matter how long the warranty is!! As I have pointed out multiple times and like obviously.

[Brian9824]

Kage Goomba eredeti hozzászólása:

In the "REAL WORLD" - 1 Year Warranty generally means the average life span of a device is 3 years.

It can be far longer then that. The 1 year warranty just means that any expected flaws with the parts are likely to be revealed within that 1 year period. Items with ~10-20 year life expectancies have 1 year warranties as well.

[Haruspex]

Ok Test, let's say hypothetically say we all agree with you. The warranty should be longer!

Now what? What changes? Is Valve going to make it longer just because a few people in their forums say they should?

Don't get us wrong. I don't think a single person in this thread wouldn't want the warranty to be longer than 1 year. It's just that we can look at things from Valve's perspective. We can look beyond just what we want or what we would like and look at the bigger picture.

It's like this:

Warranties for consumer electronics are typically 1 year.

People generally accept this to be the case, and will perfectly tolerate a 1 year warranty, so it won't effect sales to any meaningful degree.

The goal is a 0% failure rate, but of course in reality failures happen, and no matter how good your QC is and no matter how solid your product is and how much you believe in it, a longer warranty will cost the company money.

The Steam Deck is already very low cost for what it is. Getting to that price point was "painful" for Valve, so every cent counts towards keeping costs down.

Ergo, a 1 year warranty is what we shall get.

[Kage Goomba]

brian9824 eredeti hozzászólása:

Kage Goomba eredeti hozzászólása:

In the "REAL WORLD" - 1 Year Warranty generally means the average life span of a device is 3 years.

It can be far longer then that. The 1 year warranty just means that any expected flaws with the parts are likely to be revealed within that 1 year period. Items with ~10-20 year life expectancies have 1 year warranties as well.

I'd be more generous in my estimations but as an Hardware Engineer (Datacenters) - I've seen users do very stupid things to their equipment.

In my hands it would last 5-10 years.
But when your talking about an atypical user.....

So yes exceptions are obvious.

[Brian9824]

test eredeti hozzászólása:

Mad Scientist eredeti hozzászólása:

their expectation of the devices natural failures, are incredibly different from the much more likely chance of user caused damage.

Since it's quick-

Warranties don't cover user abuse no matter how long the warranty is!! As I have pointed out multiple times and like obviously.

As its also been pointed out user abuse is very difficult to prove. For instance it would be easy to make the steam deck overheat by simply covering the vents and there would be no way to tell that the user purposely did it. Or running software on it designed to overload it.

If a device had a 9 year warranty it would be easy to break it after 8 years and then get a much newer replacement out of it.

[Spawn of Totoro]

test eredeti hozzászólása:

Mad Scientist eredeti hozzászólása:

their expectation of the devices natural failures, are incredibly different from the much more likely chance of user caused damage.

Since it's quick-

Warranties don't cover user abuse no matter how long the warranty is!! As I have pointed out multiple times and like obviously.

Then the reason given in the OP is invalid, making it kind of pointless.

[Brian9824]

Kage Goomba eredeti hozzászólása:

brian9824 eredeti hozzászólása:

It can be far longer then that. The 1 year warranty just means that any expected flaws with the parts are likely to be revealed within that 1 year period. Items with ~10-20 year life expectancies have 1 year warranties as well.

I'd be more generous in my estimations but as an Hardware Engineering - I've seen users do very stupid things to their equipment.

In my hands it would last 5-10 years.
But when your talking about an atypical user.....

Well i'm talking about stuff like a freezer. They have a life expectancy of 10-20 years for instance. I just got a new freezer for my house yesterday, and it has a 1 year standard warranty for instance. My last freezer lasted 22 years and was still working when I replaced it and it had a 1 year warranty.

[Kage Goomba]

brian9824 eredeti hozzászólása:

Kage Goomba eredeti hozzászólása:

I'd be more generous in my estimations but as an Hardware Engineering - I've seen users do very stupid things to their equipment.

In my hands it would last 5-10 years.
But when your talking about an atypical user.....

Well i'm talking about stuff like a freezer. They have a life expectancy of 10-20 years for instance. I just got a new freezer for my house yesterday, and it has a 1 year standard warranty for instance. My last freezer lasted 22 years and was still working when I replaced it and it had a 1 year warranty.

Oh totally agree - but it all comes down to how the user cares for their equipment at the end of the day.

Which is why I told our very challenged OP that if your that concerned - get insurance on it.

You'll recoup some of the investment - which is better than none.

Apparently he has trouble reading the terms and agreements to get a sense of how things work.

[test]

brian9824 eredeti hozzászólása:

Not to mention it would be prone to abuse, its easy to force electronics to fail. So after 8 years someone would block the vents, make the steam deck overheat, so they can get a new replacement unit under the warranty.

Why give them a new device? First there would probably be some evidence of blocking vents or something, rather alot of hassle for someone to go through as well. What if you break your device, they realize you did it and don't fix it? More importantly as someone else pointed out Steam Decks are easily repairable. So you wouldn't need to send them a new replacement device, and wouldn't.

brian9824 eredeti hozzászólása:

I'll challenge you based on your "logic" the average life expectancy of a fridge is ~10-20 years.

It seems you accidentally sent that before finishing it, but I see the trajectory.

Planned obsolescence is a particularly bad problem with major appliances nowadays. You can get stoves with those smooth tops, fridges, etc. that break very quickly after people get them. Money is gotten from people having to buy new again and having to get repair people in to fix it.

I would expect a very good warranty if I were to buy a brand new major appliance today. They might be rare, but I'd scour the options for it.

[Spawn of Totoro]

brian9824 eredeti hozzászólása:

Well i'm talking about stuff like a freezer. They have a life expectancy of 10-20 years for instance. I just got a new freezer for my house yesterday, and it has a 1 year standard warranty for instance. My last freezer lasted 22 years and was still working when I replaced it and it had a 1 year warranty.

I've seen belt buckles with a life time warranty. They bank on people NOT claiming the warranty and/or not keeping the receipt to prove they purchased it.

Wife has Coach purchases she got. Their excuse for not repairing it, despite she was the original owner, is they wouldn't repair it to it's original quality... on a 6 month old purse, where the zipper broke. Despite Coach saying they will always repair the purses they sell.

A warranty is just a number these days, intended to sell a product, not actually protect the purchase.

[nullable]

test eredeti hozzászólása:

Nulliable: Price doesn't typically define warranty length,

It affects how big of a investment is for you to lose if it breaks in 2 years like Valve seems to expect it to.

If that's what it is for you, that's fine. But the world isn't going to revolve around that perception of yours. And it's not really what your original argument is. So I'm going to call a penalty for moving the goal posts.

test eredeti hozzászólása:

I won't keep on responding to bad arguments I've already refuted or that are just terrible

But as a quasi exception as a particularly poop statement from nullable while being a good sample of Nallables bad faith bad arguments-

Well, you're free to believe what you want. It's just too bad reality doesn't revolve around your beliefs.

Good luck with your warranty struggles.

test eredeti hozzászólása:

I'm sure Valve made it to keep going in a way for you to buy overpriced PC games.

Console games are way more expensive than PC games, especially after some time has passed since release. Console manufactures may sell a console at cost or even a loss counting on game sales to make up for that. You don't see the Steam sale prices like that on console.

Well to be fair that was pretty obviously tongue in cheek since I was lampooning your magical console thinking.

test eredeti hozzászólása:

Also if your Steam Deck breaks, you will still likely be able to play Steam games and buy them. Not the same with consoles.

Well that's an interesting claim. You couldn't get a replacement Switch? I think you could.

Stuff breaks, sometimes you replace it. Trying to frame it just so to prop up your confirmation bias is pretty obvious to everyone but yourself. But that's kinda how confirmation bias works.

test eredeti hozzászólása:

This depth of ignorance from you nullable, waste of time talking to you further. Especially combined with your tendency to mindlessly try to twist my words back at me and your generally condescending attitude that comes with it all.

You can't make me feel badly because I've got a handle on reality, and I could buy a Steam Deck without issue and accept the warranty, and you can't because you're up to your eyeballs in fears, doubts, and assumptions. It's not too late for you to grow and change your thinking, but don't be mad at me for beating you to the finish line on this issue.

[Kage Goomba]

test eredeti hozzászólása:

brian9824 eredeti hozzászólása:

Not to mention it would be prone to abuse, its easy to force electronics to fail. So after 8 years someone would block the vents, make the steam deck overheat, so they can get a new replacement unit under the warranty.

Why give them a new device? First there would probably be some evidence of blocking vents or something, rather alot of hassle for someone to go through as well. More importantly as someone else pointed out Steam Decks are easily repairable. So you wouldn't need to send them a new replacement device, and wouldn't.

brian9824 eredeti hozzászólása:

I'll challenge you based on your "logic" the average life expectancy of a fridge is ~10-20 years.

It seems you accidentally sent that before finishing it, but I see the trajectory.

Planned obsolescence is a particularly bad problem with major appliances nowadays. You can get stoves with those smooth tops, fridges, etc. that break very quickly after people get them. Money is gotten from people having to buy new again and having to get repair people in to fix it.

I would expect a very good warranty if I were to buy a major appliance today. They might be rare, but I'd scour the options for it.

It would help if you actaully read what was said instead of parotting.

Are you just trolling or are you actually in need of help?
Because frankly - everyone except you is saying the same thing and you're obviously not giving much of a care except to start fights.

[test]

Spawn of Totoro eredeti hozzászólása:

I've seen belt buckles with a life time warranty. They bank on people NOT claiming the warranty and/or not keeping the receipt to prove they purchased it.

Wife has Coach purchases she got. Their excuse for not repairing it, despite she was the original owner, is they wouldn't repair it to it's original quality... on a 6 month old purse, where the zipper broke. Despite Coach saying they will always repair the purses they sell.

A warranty is just a number these days, intended to sell a product, not actually protect the purchase.

You are sort of right. But also not completely. A while ago I sent in some DDR3 ram, like 15 years old or something but had a lifetime warranty, they sent me replacement ram. I paid to send it in, they paid for shipping back.

Some companies don't honor their warranties, some do. Some only with much difficulty and only occasionally. I ask people what their experiences are with such before buying sometimes.

Some companies require proof of purchase and some don't. With the RAM I just needed to send in a photo of the RAM with serial number. Many purchases are done online making getting a receipt from order history a trivial matter.

Like anyone tried to use Steam deck 1 year warranty and had any problem?