Steamdeck, 1 Warranty and Oled pixel burns both concerning

[test]

Even without any concerns, I generally expect a company that believes in its products to provide a good warranty length. That tells me your product is so good that it won't add much cost to give us a long warranty. 1 year is not long enough a warranty period, period.

On top of that I have heard of issues with Oled and pixel burning in the past and just recently-

"Afaik OLED gets screen burning, after a few yrs, especially when you play one game very often which has a screen overlay which doesn't change"

"I've owned 3 OLED screen phones, all of them had screen burn after at most 2 years"

So why should anyone go out and buy a Oled Steam Deck considering these two factors?

[nullable]

test の投稿を引用：

Nullible, two wrongs don't make a right. Some people do decide purchases partially on warranty. And if your product quality is high enough, a decently long warranty shouldn't be a problem.

You having opinions about warranty length doesn't make the existing warranties wrong.

test の投稿を引用：

Also Oled Steam decks considerably more expensive than a Nintendo system.

Price doesn't typically define warranty length, so I'm going to chalk that up to irrelevant.

Either way sounds like you shouldn't buy a Switch or a Deck. Maybe one of the other PC based handhelds has a warranty that suits your high standards better. At any rate good luck arguing you know best about warranty lengths.

test の投稿を引用：

Also console manufacturers have a incentive to have their consoles keep going in a way that other systems don't, to get people to keep buying overpriced console games.

Well that's the story in your head, it may not be reality. But if that's the argument you're using. The Steam Deck is a console for all intents and purposes, so... I'm sure Valve made it to keep going in a way for you to buy overpriced PC games.

[Kage Goomba]

test の投稿を引用：

Haruspex の投稿を引用：

You don't know for sure your Steam Deck will break in two years. I bought the laptop I'm typing this on in 2018.

Of course I don't. But it seems Valve thinks there is a high likelihood of a Steam Deck breaking within two years based on a 1 year warranty.

Haruspex の投稿を引用：

Irrelevant what your opinion on how long you think the warranty should be is.

You think you're so clever parroting my words back at me with a twist. Of course customer concerns and opinions are relevant for sales!

If Steam Deck is a reliable product than a longer warranty wouldn't cost them anything more, but would attract more customers.

Don't you dare ever purchase a laptop - you will be in for a rude awakening.

It's incredibly rare to ever find any kind of PC hardware that has more than 1 year outside the obvious (Motherboards/CPU's etc)

Welcome to the real world.

Steamdeck isn't unique in this regard.

I should know - I shop around for longer warranty products for that reason.

My Platter Drives (Datacenter grade) have 10 year warranties on them.
Typical Hard Drives are 3 years. :)

[nullable]

test の投稿を引用：

Of course I don't. But it seems Valve thinks there is a high likelihood of a Steam Deck breaking within two years based on a 1 year warranty.

You're making a pretty sloppy inference here. Warranty length isn't going to predict the life of individual units. Trying to use it that way is some pretty bad reasoning. I get why you're tempted, but it might not be as solid a thought as you think.

[Kage Goomba]

nullable の投稿を引用：

test の投稿を引用：

Of course I don't. But it seems Valve thinks there is a high likelihood of a Steam Deck breaking within two years based on a 1 year warranty.

You're making a pretty sloppy inference here. Warranty length isn't going to predict the life of individual units. Trying to use it that way is some pretty bad reasoning. I get why you're tempted, but it might not be as solid a thought as you think.

Pretty much - the Warranties is an atypical boiler plate "confidence" indicator - keep in mind manufacturers have to deal with "stupid users" syndrome.

They don't want to have to deal with people doing stupid things and being leveraged to repair said things - its a major loss on revenue at that rate.

Longer Warranties means they are heavily invested.

But to expect a console maker to do that kind of thing is not only irrational - but unrealistic.
I'd be tickled pink if they did - but I'd also expect the price to be vastly higher.

You are pretty much buying a laptop that's shrink-ed to a console size.
It's priced more politely than a Laptop - and does what you'd expect it to do.

Frankly its quite reasonable in terms of cost and what they are doing.
I researched this pretty thoroughly - otherwise I'd not had bought an LE OLED.

[Mad Scientist]

test の投稿を引用：

If you buy insurance, that doesn't mean ♥♥♥♥. Buying insurance for something doesn't tell you a manufacturer believes in the durability and reliability of their product. Having a long warranty does.

People usually add insurance to devices they want replaced when its nearing the end of the warranty so they dont have to pay out of pocket entirely if something should happen, doesnt mean something will.

test の投稿を引用：

I buy stuff with long warranties for as much or more of what it says about their belief in the quality of their product than the warranty itself. I'd rather not be messing with RMAs either.

Nope, it says what they expect the user to do with it; how rough they treat it, how often they'll drop it or expose it to things that are likely to require extensive repairs.

Also if you don't like messing with RMAs, then you either do or don't want to repair/replace it, and if you dont then warranty length doesn't matter. You don't get a refund after so many days or if a product is generally considered used, outside of a limited window.

test の投稿を引用：

I don't have to buy anyones handheld or mobile device that the manufacturer seems to think will break within two years.

Most likely that's their belief of what too many users will do, rather than natural failures. I can absolutely speak for a specific company that this is indeed their reasoning behind a 1yr warranty, and the parts should last a very long time if not abused or mistreated to the point of causing damage.

If you don't like the warranty, either get insurance on it near the end of just don't buy it. But that means you wont be buying a lot of things out there that you might like, if you're not a fan of 1yr stuff. There's still people running Windows 2000/XP machines and at the most they might have to replace a motherboard capacitor every now and then if at all, because it basically sits there being used in identical favorable conditions compared to someone dropping their phone or hitting their deck into things by not paying attention.

So many people buy 1-Yr warranty products and don't even realize or care, plus the OLED burn-in would basically take effort to accomplish.

[Dr.Shadowds 🐉]

test の投稿を引用：

Let me put it this way. Would you be willing to spend $650 on a decide that you knew for sure would break within a year? What if there was a 50% chance of it breaking within a year? Hell what if the odds were even as low as say 10%? Because if the odds of it breaking within a year were 10%, surely those odds would be much higher in two years.

Would you spend $650 on something that you knew for sure would break in two years?

Having only a 1 year warranty is like Valve telling me to not expect their device to last two years.

Mad Scientist の投稿を引用：

It's the total likelyhoold of repair/replacement, so back stock & replacement parts have to be stocked for that sole purpose.

Alternatively refunds could be provided. We buy from Valve directly so they could also use some of their sales stock.

Regardless none of this will matter much if most peoples device last way longer than the warranty!

Irrelevant how long other company warranties are. Besides lots of stuff breaks insanely quickly from bad design and planned obsolescence.

Not sure if you're tinfoil paranoid, that can't think straight right now, or just very silly...

You can literally use the same argument to every single product that ever existed...

If you're not responsible with your own stuff, why are you even asking to begin with when you know you can't even be responsible what you doing from your own faults is what you're saying from your own post. So are you capable of being responsible, or not that what you should be asking yourself.

FYI Steam has supported self repair, and 3rd party repair services, so if something goes wrong, and you're out of warranty you can get the part, and replace the part that broke, by far very likely be replacing the sticks for drift issues, than anything else after few years from use.

test の投稿を引用：

If you buy insurance, that doesn't mean ♥♥♥♥. Buying insurance for something doesn't tell you a manufacturer believes in the durability and reliability of their product. Having a long warranty does.

I buy stuff with long warranties for as much or more of what it says about their belief in the quality of their product than the warranty itself. I'd rather not be messing with RMAs either.

I don't have to buy anyones handheld or mobile device that the manufacturer seems to think will break within two years.

Then don't buy anything if you think warranty to short, go get something else. If you want something you would've bought it. The fact is that just because has short warranty doesn't mean jack if you take care of it like a normal human being, I have tvs that only had 1 year warranty, they're doing great after almost decade... Even game consoles, even the laptops I buyz tablets, phones... You should get the point it's not the warranty that deter people, it how the product is actually made, and design that can draw in people, or deter them, and Steam deck Is made pretty well, and I do believe it a product that last for years if you take care of it like a normal person would with their phones tablet, laptops, or such.

[Kage Goomba]

test の投稿を引用：

Haruspex の投稿を引用：

You don't know for sure your Steam Deck will break in two years. I bought the laptop I'm typing this on in 2018.

Of course I don't. But it seems Valve thinks there is a high likelihood of a Steam Deck breaking within 2 years with no fault of the customer, based on a 1 year warranty.

Haruspex の投稿を引用：

Irrelevant what your opinion on how long you think the warranty should be is.

You think you're so clever parroting my words back at me with a twist. Of course customer concerns and opinions are relevant for sales!

If Steam Deck is a reliable product then a longer warranty wouldn't cost them anything more, but would attract more customers.

@Kage, I already responded to the bad "buy insurance" argument.

Its not an argument - its a fact.

I buy insurance for my xbox controllers because I can usually destroy them within a year.
And because of that - I get a free controller every time.

Its called being intelligent and smart about your investment.

If you are incapable of making rational decisions on your hardware purchasing and bothering to read the fine print - then I suggest you don't ever buy hardware.

You have no business throwing hundreds of USD around if you are so picky enough that you can't solve the issue on your own.

As I've said - if you actually bothered to read - most Laptops are 1 Year warranties.

A Laptop..... not a console.

Think about it. It's not rocket science.

[test]

Nulliable: Price doesn't typically define warranty length,

It affects how big of a investment is for you to lose if it breaks in 2 years like Valve seems to expect it to.

I won't keep on responding to bad arguments I've already refuted or that are just terrible

But as a quasi exception as a particularly poop statement from nullable while being a good sample of Nallables bad faith bad arguments-

I'm sure Valve made it to keep going in a way for you to buy overpriced PC games.

Console games are way more expensive than PC games, especially after some time has passed since release. Console manufactures may sell a console at cost or even a loss counting on game sales to make up for that. You don't see the Steam sale prices like that on console.

Also if your Steam Deck breaks, you will still likely be able to play Steam games and buy them. Not the same with consoles.

This depth of ignorance from you nullable, waste of time talking to you further. Especially combined with your tendency to mindlessly try to twist my words back at me and your generally condescending attitude that comes with it all.

[cSg|mc-Hotsauce]

test の投稿を引用：

Nulliable: Price doesn't typically define warranty length,

It affects how big of a investment is for you to lose if it breaks in 2 years like Valve seems to expect it to.

Valve doesn't expect it to break within a year. They just chose the shortest warranty period allowed by law for hardware, 1 year.

And I've had mine for over 1.5 years and it works as good as it did day 1.

[Kage Goomba]

test の投稿を引用：

Nulliable: Price doesn't typically define warranty length,

It affects how big of a investment is for you to lose if it breaks in 2 years like Valve seems to expect it to.

I won't keep on responding to bad arguments I've already refuted or that are just terrible

But as a quasi exception as a particularly poop statement from nullable while being a good sample of Nallables bad faith bad arguments-

I'm sure Valve made it to keep going in a way for you to buy overpriced PC games.

Console games are way more expensive than PC games, especially after some time has passed since release. Console manufactures may sell a console at cost counting on game sales to make up for that. You don't see the Steam sale prices like that on console.

This depth of ignorance from you nullable, waste of time talking to you further. Especially combined with your tendency to mindlessly try to twist my words back at me and your generally condescending attitude that comes with it all.

WRONG.

Console Games are priced more or less the same as PC Games.
This argument isn't going to work anymore.
You can't confuse "indie games" with AAA title games let alone AA Games.

You have a lot to learn in terms of what is and what isn't - I suggest you bother doing your homework first.

[Brian9824]

test の投稿を引用：

Of course I don't. But it seems Valve thinks there is a high likelihood of a Steam Deck breaking within 2 years with no fault of the customer, based on a 1 year warranty.

That isn't remotely what it means, I pay $1000+ for devices with teh same warranty. A 1 year warranty in no way implies that a product is prone to failure in a certain period of time

Its just the point that at which any issues with the device are likely to have already presented themselves since the possiblity of defective parts is not 0.

[test]

cSg|mc-Hotsauce の投稿を引用：

Valve doesn't expect it to break within a year. They just chose the shortest warranty period allowed by law for hardware, 1 year.

Since your new to the discussion I'll reiterate and rephrase as a exception of not repeating myself.

if a device lasted 10 years on average it would cost a company less to have a 9 year warranty than if a device lasted 9 months on average and company had a 1 year warranty. It is not expensive for a company to have a longer warranty if the device lasts much longer than the warranty period.

Again abuse of the item is not covered in the first place of any warranty length.

Warranty length is a statement of how long a company expects their product to last, whether it is meant to be one or not.

Ease of repair means ease of servicing warranties

[Mad Scientist]

test の投稿を引用：

Nulliable: Price doesn't typically define warranty length,

It affects how big of a investment is for you to lose if it breaks in 2 years like Valve seems to expect it to.

Again, their expectation of the devices natural failures, are incredibly different from the much more likely chance of user caused damage.

test の投稿を引用：

I won't keep on responding to bad arguments I've already refuted or that are just terrible

People aren't making arguments, nor are their responses "bad", you just seem to be attacking others views as such because it goes against a personal desire of length.

test の投稿を引用：

But as a quasi exception as a particularly poop statement from nullable while being a good sample of Nallables bad faith bad arguments-

test の投稿を引用：

This depth of ignorance from you nullable, waste of time talking to you further. Especially combined with your tendency to mindlessly try to twist my words back at me and your generally condescending attitude that comes with it all.

Labeling it as "poop statement" and then attacking nullable, seems like bad faith.

Anyway, PS5 - 1Yr warranty. XBOX X - 1Yr warranty.
The list goes on.

test の投稿を引用：

Console games are way more expensive than PC games, especially after some time has passed since release. Console manufactures may sell a console at cost or even a loss counting on game sales to make up for that. You don't see the Steam sale prices like that on console

What does that have to do with the Decks warranty or length of warranty?

The Deck is meant for PC games, and everyone knows Steam Sales are very popular, since the PC environment is also more open than consoles and specific sales are a good time to pad income for companies from otherwise stagnant sales, a way to peak the income basically.

Besides, the people selling games are the ones making profit, not so much the device manufacturers. Any involved store gets a cut but primary profit is the companies that make the games, which can determine when or it to put a game on sale or reduce price. Digital downloads are easier to justify sales due to lack of physical copies, shipping, other logistics etc.

[Spawn of Totoro]

test の投稿を引用：

Even without any concerns, I generally expect a company that believes in its products to provide a good warranty length. That tells me your product is so good that it won't add much cost to give us a long warranty. 1 year is not long enough a warranty period, period.

On top of that I have heard of issues with Oled and pixel burning in the past and just recently-

"Afaik OLED gets screen burning, after a few yrs, especially when you play one game very often which has a screen overlay which doesn't change"

"I've owned 3 OLED screen phones, all of them had screen burn after at most 2 years"

So why should anyone go out and buy a Oled Steam Deck considering these two factors?

https://www.cnet.com/tech/home-entertainment/oled-burn-in-what-you-need-to-know-for-tvs-phones-and-more/

Even if it was a two year warranty, most devices don't cover burn-in as it is considered a user issue, not a defect issue.

Warranty's are there to guarantee something is free from defects for X years, typically after stress testing a product for durability and estimating it under normal use.

My wife has had burn-in on her OLED phone as she messed up the power options and so it kept coming on at night, so the main screen eventually burned in. I had the same phone and changed the options to the screen was on less often and never had a burn in issue as I don't use my phone much.

And no, they wouldn't replace her phone under warranty as it was not covered for the reasons stated.

test の投稿を引用：

Since your new to the discussion I'll reiterate and rephrase as a exception of not repeating myself.

if a device lasted 10 years on average it would cost a company less to have a 9 year warranty than if a device lasted 9 months on average and company had a 1 year warranty. It is not expensive for a company to have a longer warranty if the device lasts much longer than the warranty period.

Again abuse of the item is not covered in the first place of any warranty length.

Warranty length is a statement of how long a company expects their product to last, whether it is meant to be one or not.

Ease of repair means ease of servicing warranties

Few, if any, electronics have more then a year warranty.

I would actually be suspicious an electronic device with a 9 year warranty. I have had many washing machines break and yes, the parts were covered, but the labor was not.. guess what was the higher cost?

[cSg|mc-Hotsauce]

test の投稿を引用：

cSg|mc-Hotsauce の投稿を引用：

Valve doesn't expect it to break within a year. They just chose the shortest warranty period allowed by law for hardware, 1 year.

Since your new to the discussion I'll reiterate and rephrase as a exception of not repeating myself.

if a device lasted 9 years on average it would cost a company less to have a 10 year warranty than if a device lasted 9 months on average and company had a 1 year warranty. It is not expensive for a company to have a longer warranty if the device lasts much longer than the warranty period.

Again abuse of the item is not covered in the first place of any warranty length.

Warranty length is a statement of how long a company expects their product to last, whether it is meant to be one or not.

Ease of repair means ease of servicing warranties

Valve literally only goes for the shortest warranty allowed by law for hardware, for all their hardware, not just the Deck. It is the same for the $1,000 Index, the discontinued ~$50 Controller and Steam Link.

And I'm not new to the thread. I was post #7.