so I guess it's acceptable now for steam to have no idea how it's own systems work?

[kingjames488]

cuz apparently support doesn't know... I guess it's just all powerd by AI now and no one know what's going on?

[Boblin the Goblin]

Początkowo opublikowane przez AmsterdamHeavy:

When I was running a support desk I made it mandatory for my people to use the macro functionality baked into pretty much every call handling system.

No one needs to be wasting time on this kind of nonsense when you can just 1 click reply and close.

I had a document with multiple stock replies that allowed me to just swap out a few key points when grading other employee's calls. I was encourage by my supervisor to do so and even met with a few chat specialists that did the same.

In fact, it was essentially part of their training.

[Crazy Tiger]

Początkowo opublikowane przez AmsterdamHeavy:

When I was running a support desk I made it mandatory for my people to use the macro functionality baked into pretty much every call handling system.

No one needs to be wasting time on this kind of nonsense when you can just 1 click reply and close.

No matter what kind of office related work one does, there will always be certain standard questions one gets asked. I always created templated mails for them and saved them in a folder. Did so in support, sales, backoffice, etc.

No need to type out everything every time, that only wastes time.

[nullable]

Początkowo opublikowane przez kingjames488:

so I guess it's acceptable now for steam to have no idea how it's own systems work?

cuz apparently support doesn't know... I guess it's just all powerd by AI now and no one know what's going on?

What kind of people do you think are working at the support desk? Developers, engineers, people with computer science degrees? Do you think their training includes and end to end understanding of how all Steam systems work? And where you promised that support would be any kind of technical resource?

Apparently the problem is your mismanaged expectations.

[Tito Shivan]

Początkowo opublikowane przez nullable:

Do you think their training includes and end to end understanding of how all Steam systems work?

Work in any sizeable company and you'll struggle to get one person with knowledge of how all the business operates.

[( ( < < <🤖> > > ) )]

the staff at mcdonalds have to say would you like fries with that....

its not like they care if you want fries... but you should buy fries with everything...

[cinedine]

So since you all know what the actual question was and judge based on this knowledge, do you mind sharing with the world?

[Start_Running]

Początkowo opublikowane przez ragefifty50:

the staff at mcdonalds have to say would you like fries with that....

its not like they care if you want fries... but you should buy fries with everything...

Their fries are tasy though.

[( ( < < <🤖> > > ) )]

Początkowo opublikowane przez cinedine:

So since you all know what the actual question was and judge based on this knowledge, do you mind sharing with the world?

steam systems is the question

you know the system that steam has that steam dont know about...

so if you ask steam about the steam system... they dont know about the system

its like there isnt a system.... but there is a system... but steam just done know about it...

there is still only 48 days to go til 2024....
- will you be using the steam system to play games

[C²C^Guyver |NZB|]

Początkowo opublikowane przez Vertigo:

Are we sure that OP isn't a bot?

He just makes threads, just to make them. He already knew that parts of Steam Support and the moderation team are outsourced.

[kingjames488]

Początkowo opublikowane przez Start_Running:

Początkowo opublikowane przez kingjames488:

just asking them to clarify their automated bot and they be like


so they got some AI running things and don't even know how it works I guess?

So you basically asked them an apparentkly leading questionn and are surprised they didn't rise to the bait and instead gave you a nothing burger answer.

It's also the same answer you get if you ask something they are not at liberty to disclose. Those who would have legit reasons to know, know the proper channels to go through. That you were not going through the proper channels means you are not someone who needs to know.

there was no leading involved, it was a specific quesiton.

and idk, just seems like the support team should know what's going on.