Unprofessional, arrogant, ignorant, disrespectful moderation and steam support

[kordelas]

They accuse people of breaking Steam rules but they do not provide a proof of it.
When they are challenged about it, they pretend that they verified correctness of their actions.
In other words, they make unsubstantiated claims and they think that they are substantiated because they say so.
This is a typical behaviour that shows a lack of good sense or judgement, i.e., stupidity.


"The ego is strong. They can’t just talk and think critically and be willing to be wrong, or willing to admit they were wrong. It’s all about ego and feelings now. Shouting matches. Etc. we live in a world of immaturity and superficiality."

FAO others
Yes, I know that they think of themselves being "sacred cows" and nothing can be done about it. No matter how idiotic they are.

[Tito Shivan]

引用自 kordelas：

Unprofessional, arrogant, ignorant, disrespectful moderation and steam support

First, you're starting things on the wrong foot here. Sometimes it pays off to write things up when one is not angry.

Discussing bans here is an exersice in futiliy. People here don't hold all the cards nor know the whole story, so this is at best going to become a 'he said, she said' argument.

I don't agree with many things on the actual moderation, but that's the way Valve wants now wants to run this site. Their place, their rules. So we'll have to work it out based on that premise.

引用自 kordelas：

"As mentioned in prior tickets, this account was temporarily banned from this community hub due to a violation of our global rules and guidelines. We have confirmed that the ban was applied correctly.

And that's it. I understand it's an answer you don't like, but that seems to be their final word on it. Complaining over here isn't going to change that response.

I'd advise against repeatedly bugging support about the subject, as you could jeopardise your ability to request support (Ant that's something you may need for real in the future). Sometimes one has to know when to pack things and move on

[Thermal Lance]

引用自 Tito Shivan：

引用自 kordelas：

Unprofessional, arrogant, ignorant, disrespectful moderation and steam support

First, you're starting things on the wrong foot here. Sometimes it pays off to write things up when one is not angry.

Discussing bans here is an exersice in futiliy. People here don't hold all the cards nor know the whole story, so this is at best going to become a 'he said, she said' argument.

I don't agree with many things on the actual moderation, but that's the way Valve wants now wants to run this site. Their place, their rules. So we'll have to work it out based on that premise.

引用自 kordelas：

"As mentioned in prior tickets, this account was temporarily banned from this community hub due to a violation of our global rules and guidelines. We have confirmed that the ban was applied correctly.

And that's it. I understand it's an answer you don't like, but that seems to be their final word on it. Complaining over here isn't going to change that response.

I'd advise against repeatedly bugging support about the subject, as you could jeopardise your ability to request support (Ant that's something you may need for real in the future). Sometimes one has to know when to pack things and move on

The voice of reason.

[kordelas]

引用自 Mad Scientist：

引用自 kordelas：

Again. Their guidelines are their rating criteria system. And this is what they refer to themselves. The truth is what matters.

Logic is no artificial bar because it comes from reasoning. And so far no one invented anything better. The burden of proof is on initial claimants.

Like I said emotionally triggered people can't change the truth. Also you are free to correct me if you think I am incorrect.

Semantics matters. Their ignorance is unreasonable and illogical.

Bring valid arguments next time.

The forums are for discussions, not arguments. If one's only looking for arguments, they're typically going to run into moderation. Just accept the reason(s) listed in any ban message, if you disagree contact support but don't write unrelated things on the forums or as a reply to their ban message, as being combative with them can actually cause more restrictions.

Unrelated paragraphs of quotes have little to no bearing on the fact that broad generalized easy to understand rules exist, so people misbehaving are usually held accountable.

引用自 kordelas：

It was not listed in the message. And I brought logic to them when they tried to bamboozle me and treating me like a child. But quickly they realized it was futile.

It is clear that they are not interacting in good faith.

If it's from Steam Moderation or Support, the reason is always literally in the Community Message.

Do note that 'bringing logic' should not be unrelated matters or things like historical writings. Read the rules, follow the rules, don't try to "rule lawyer" as they say. Be polite, direct, and related to the message when seeking an outcome. Don't come across as combative/arguing when dealing with moderation/support either.

They're interacting in good faith. You need to display the same when writing to them or other users, don't presume of being above them in any capacity, coming across as talking down to them can show an intention or bad faith. They deal with countless issues, if a mistake is made, you politely note your disagreement and politely ask for removal of mistakes.

The reason they usually lock threads like this is because people tend to argue about their bans, and it tends to attract the people overwhelmingly, correctly, justifiably hit by moderation and support over the course of years, that'll likely want a newer member for the group, so be weary of anyone who wants to use your displeasure with something seemingly overturned as a reason to join a group.


Real advice? If a mistake was removed, cool, Let it go.
Arguing is not going to change that mistakes can sometimes be made, but the reasons if by steam mods/support, is ALWAYS listed, as seen by the Community Message.

Again. Check a meaning of a word "forum". Presenting a different opinion or a valid counterargument is not the same as arguing by attacking an interlocutor or manipulating with arguments.

No, they do not act in good faith because they ignored my request which was very simple.
They just can't logically substantiate their claim.

BTW I am a moderator myself and I would never resort to such behavior as they do.

[kordelas]

引用自 Komarimaru：

引用自 kordelas：

Check my previous post and show me where they show me how my comment is breaking their rules.

They literally post what comment that it was, for breaking the rules... It's in the entire ticket.

And it looks like you just didn't want to accept the answer.

Again. I specifically asked about a rule and how it was broken. But all they did is just stated that a rule was broken. Then repeat the same answer.
Non sequiturs are not valid answers. That is why I described their behavior this way.

[kordelas]

引用自 Thermal Lance：

Well, that support you recieved is eyes-opening. They are truely more professional than I could ever be with a guy like you banging at the door all day.

Since when non sequiturs are professional?

[Hamless Hog]

Is this person real?

引用自 kordelas：

引用自 deadboyezra：

I take it you got banned?

Yes, we already exposed their wrongdoing in other thread. The thread they locked.

What about your wrongdoings?

[Mad Scientist]

引用自 kordelas：

Again. Check a meaning of a word "forum". Presenting a different opinion or a valid counterargument is not the same as arguing by attacking an interlocutor or manipulating with arguments.

It's not a place to argue, nor is arguing about bans advised, as demonstrated by the locked threads where I mentioned they tell you the Steam Forums aren't the right place to dispute a ban. That's a literal moderation locking message.

Let it go.

引用自 kordelas：

No, they do not act in good faith because they ignored my request which was very simple.
They just can't logically substantiate their claim.

They gave you the reason, multiple times. You're arguing with them and other users.

They even warned you to let it go, this is a warning done before more restrictions are put in place.

引用自 kordelas：

BTW I am a moderator myself and I would never resort to such behavior as they do.

You're not a Steam Moderator, though. Doesn't matter where you've moderated, if you're in the wrong, you're in the wrong. Being a moderator implies professionalism or ability to admit when in the wrong, without needing to argue with Staff-tiers or other users. If you were correct, we wouldn't have this thread, nor would Support give such a warning.

Seriously, Let it go. Move on. Arguing on the forums isn't going to change anything.
You're not helping your case. Let it go.

[ShelLuser]

"Those who complain about moderation / moderators the most are nearly always the very reason why we need it in the first place.".

[kordelas]

引用自 Tito Shivan：

引用自 kordelas：

Unprofessional, arrogant, ignorant, disrespectful moderation and steam support

First, you're starting things on the wrong foot here. Sometimes it pays off to write things up when one is not angry.

Discussing bans here is an exersice in futiliy. People here don't hold all the cards nor know the whole story, so this is at best going to become a 'he said, she said' argument.

I don't agree with many things on the actual moderation, but that's the way Valve wants now wants to run this site. Their place, their rules. So we'll have to work it out based on that premise.

引用自 kordelas：

"As mentioned in prior tickets, this account was temporarily banned from this community hub due to a violation of our global rules and guidelines. We have confirmed that the ban was applied correctly.

And that's it. I understand it's an answer you don't like, but that seems to be their final word on it. Complaining over here isn't going to change that response.

I'd advise against repeatedly bugging support about the subject, as you could jeopardise your ability to request support (Ant that's something you may need for real in the future). Sometimes one has to know when to pack things and move on

Yes, their rules. So why they can't show me how I allegedly broke their rules?

Professional people address exactly a question which was asked. Yet they did not.

Also I already made a decision that in this state of moderation I am not interested in participation in their forum and helping clueless people with their hardware/software problems. I do not care anymore.

And if those bad apple steam employees will remove me account and cause illegal issues, then there are legal ways to deal with them.

The purpose of this thread is to show others low standards of moderation here. And that they are not the only ones experiencing it if they do.

[kordelas]

引用自 Hogarth：

Is this person real?

引用自 kordelas：

Yes, we already exposed their wrongdoing in other thread. The thread they locked.

What about your wrongdoings?

Name my alleged wrongdoings in this case.

[Malfunctioning Robot]

So the system works? It's going to keep a toxic user from posting \o/

[Komarimaru]

引用自 kordelas：

引用自 Hogarth：

Is this person real?


What about your wrongdoings?

Name my alleged wrongdoings in this case.

You refuse to screenshot the original ban notice for all to see. We can't view it, only you can.

[Hamless Hog]

引用自 kordelas：

引用自 Hogarth：

Is this person real?


What about your wrongdoings?

Name my alleged wrongdoings in this case.

Ban evasion for 1.

[Mad Scientist]

引用自 kordelas：

Yes, their rules. So why they can't show me how I allegedly broke their rules?

They told you, even in the support replies. Not accepting the response, doesn't change what they listed as the reason. You literally quoted the support reply.

引用自 kordelas：

"This post contains content that is combative, argumentative, or is likely to derail the discussion. This type of content is not allowed on the Steam Community. When posting in the Community, please ensure that content is respectful and constructive.

As mentioned, please use our reporting feature if you see any other inappropriate content and our community team will investigate it further.

We can see this content was removed correctly and we won't be able to restore it. Unfortunately, we are unable to help you further in this case.

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Best Regards,
John"

引用自 kordelas：

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
Alex"

引用自 kordelas：

"As mentioned in prior tickets, this account was temporarily banned from this community hub due to a violation of our global rules and guidelines. We have confirmed that the ban was applied correctly.

Since we don't have anything further to discuss on this topic the ticket will be closed at this time. Please note that further tickets on this specific ban may not receive a reply going forward.

Steam Support
Tony"

Seriously, let it go.
Also you should seriously listen to Tito, he used to be a long term Steam Volunteer Moderator before they retired them. If he says you're going about something the wrong way, that comes from experience not only as a user, but as an actual Steam Moderator, so it's safe to say you should very much listen to him.

[kordelas]

引用自 Mad Scientist：

引用自 kordelas：

Again. Check a meaning of a word "forum". Presenting a different opinion or a valid counterargument is not the same as arguing by attacking an interlocutor or manipulating with arguments.

It's not a place to argue, nor is arguing about bans advised, as demonstrated by the locked threads where I mentioned they tell you the Steam Forums aren't the right place to dispute a ban. That's a literal moderation locking message.

Let it go.

引用自 kordelas：

No, they do not act in good faith because they ignored my request which was very simple.
They just can't logically substantiate their claim.

They gave you the reason, multiple times. You're arguing with them and other users.

They even warned you to let it go, this is a warning done before more restrictions are put in place.

引用自 kordelas：

BTW I am a moderator myself and I would never resort to such behavior as they do.

You're not a Steam Moderator, though. Doesn't matter where you've moderated, if you're in the wrong, you're in the wrong. Being a moderator implies professionalism or ability to admit when in the wrong, without needing to argue with Staff-tiers or other users. If you were correct, we wouldn't have this thread, nor would Support give such a warning.

Seriously, Let it go. Move on. Arguing on the forums isn't going to change anything.
You're not helping your case. Let it go.

I am not disputing any ban.

No, they did not give a reason, i.e., a name of rule and how it was allegedly broken by me.

Again. The burden of proof is on them. And this is reaction to their false accusations.
No proof, then accusation is dismissed. That is why I expect an apology from them.

And if they block my account it will only confirm their unprofessionalism.