is steam support good?

[guardian69230]

ive never used it before

[Dr.Shadowds 🐉]

It can be good, and can be bad it depends on the case by case, as some support are great / good, but sometimes get those moments where it's either A) someone started a fight, and wanted support to pick a side whom right. B) Bad actors trying to abuse the system, or others, and learn the hard way, or C) which basically every company in the world may encounter bad support that fail to understand, or misunderstood you that turn things south.

TL:DR Either you get good, or bad support just like every other video company on this planet.

[The Nameless]

I got a warning recently for "spam" after I changed the title of a thread to ask a moderator to delete it. As that's clearly not spam, I asked for clarification as to what, exactly, they were referring to, since it didn't make any sense for it to be that.

All I've gotten back is repetitive replies that "the warning was applied correctly", no explanation at all. Mind you it was just a warning; I wasn't even banned or anything, so I'm not super mad and just want an explanation. I fully expect that if somebody actually looks at it, they'll refer me to one or more of the posts on that thread instead of the request to delete it and the warning will remain valid. I don't question that something I did was a violation of their anti-freedom censorship, and since it's just a warning, I just want to know what I said that set them off.

But from the fact that nobody has actually answered my question and all I'm getting is stuff that doesn't even make sense, I conclude:

"Steam support" is nothing but a Cleverbot clone designed to blow you off, and actual staff members may not exist and if they do, they will never reply to you.

[Haruspex]

Depends on your goal.

If what you seek is reasonable and within the means of Steam support to actually handle, then they're very good. The few times I've had to interact with them were fast, friendly, and left me satisfied.

If what you seek is unreasonable, against TOS, or just outside the means of what Steam support is able to actually do, expect to come away disappointed. You can see the results of these interactions among the selfish complaints on these forums made by people who refuse to take any personal responsibility for anything.

Note; A lot of support tasks are actually completely automated. If you request a refund within two weeks and under two hours of gameplay, for example, that request is just approved automatically, and no human being will even see it. This is nice, as it makes for quick solutions and lower workload on the team.

Also note; The forum moderation team and the Steam Support team are two different groups of people.

[LeftIsBest-James]

Moderation staff capacity is under-manned. (It has no 'Burst-Capacity'.)

When a forum is hate-brigaded: our reports take 7-36hrs for a response. (avg 20-24).
A thread could be drowning in griefers for 48hrs, before a couple of people catch 24hr-timeouts.

[TheCount]

Over the last 19+ years I have dealt with support a few times. To this day I can't complain. I usually never had to wait longer than 24 hours.

[veracsthane]

Първоначално публикувано от LeftIsBest-James:

Moderation staff capacity is under-manned. (It has no 'Burst-Capacity'.)

When a forum is hate-brigaded: our reports take 7-36hrs for a response. (avg 20-24).
A thread could be drowning in griefers for 48hrs, before a couple of people catch 24hr-timeouts.

they arent undermanned they are suffering self inflicted wounds. there is a big difference between the 2. most of the chat moderation sadly 2023 going forward will be petty nonsense because they wont deal with the rampant false flagging and will flat out ignore people actively enganging in targeted harassment. like they admitted they where being agitators harassing people 2 lines later. you can also report them if they start being rude and youll get a ban based off the report you made because they are suffering said self inflicted wounds.

just walk away. its the only thing they understand anymore and in most cases it still wont fix things it will get one specfic bs to stop not dealing with the overarching problem that caused it.

[Lilim]

Първоначално публикувано от guardian69230:

is steam support good?

Steam Support is very good .

[Crazy Tiger]

I see people being a bit confused in the thread. Warnings and bans given out by a "member of Steam Support" are the paid moderator team (and they suck), they're not the actual Steam Support team you contact for help and issues. Ban appeals do get to the actual Steam Support, which is why they often overturn warnings/bans issued by the paid moderators.

So, to answer the question, is Steam Support good?
- The paid moderator team that works the reports: no, not really.
- The actual Steam Support team that helps with account & billing issues and does ban appeals: yes, never had an issue with them.

[invision2212]

The only time I had to use steam support was for a defective steam deck. After a few questions they had me return it and issued me a new one.

[veracsthane]

Първоначално публикувано от Crazy Tiger:

I see people being a bit confused in the thread. Warnings and bans given out by a "member of Steam Support" are the paid moderator team (and they suck), they're not the actual Steam Support team you contact for help and issues. Ban appeals do get to the actual Steam Support, which is why they often overturn warnings/bans issued by the paid moderators.

So, to answer the question, is Steam Support good?
- The paid moderator team that works the reports: no, not really.
- The actual Steam Support team that helps with account & billing issues and does ban appeals: yes, never had an issue with them.

steam support is just as useless. ive been banned 3 seperate times for posts i reported and i got a ban all 3 times for the exact reason i reported a diffrent not me persons post.

thats the moderstation team hurr durr.

steam support had clear violations pointed out and the only thing they did was kick it to the developer. its gonna save me money in the long run since i can black list the dev from my wallet and future spending but if you have a real issue with people harassing you after game related disagreements most of the time its petty and they just report every post you make until you get a ban and steam support is just as guilty for enabling those people who are alienating users.

none of these companies ever seem to understand how these report for chat nonsense are ever used and why only that one group of people are the only ones to ever support the use of chat bans.

[Phénomènes Mystiques]

No. Steam Support will not defend against sexual harassment and other things even if proven true. So no, Steam Valve support is not that great.

[Shinoskay]

Първоначално публикувано от guardian69230:

ive never used it before

yes

[TGC> The Games Collector]

Generally in my experience, it's quite good.
They've sometimes been a bit slow to reply in the past, but all issues have been resolved.

Not sure about lately, haven't really needed much support these days.
At most a refund or something.

[Donald Trump]

Speaking from experience: yes.

[Foxbyte]

From all of my experiences thus far over the years, I think Steam support has been fairly superb.

The modding recently also has definitely improved