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If you bought game with cash from steam vallet it only goes back there.
Also it takes longer if you ask to return it to your card...
Yeah as I said I chose to refund to my Steam wallet.
Usually it will take day, depends also where you are because of time difference.... I am in East / Central Europe it usually I have to wait whole day if not more....
The email also states it can be up to 7 days.
When was the request and when was the approval? The 24 hours is from when it was approved (second e-mail) not from when it was requested.
24 hours is 24 hours, regardless of timezone. One time zone won't wait longer then another.
If it is approved, then there should be a pending credit in the upper right corner of the client. It can can take a few hours to several days for approval.