2 week refund is ridiculous

[Sir Whiffsalot]

Just coming here to rant. Bought RDR2 during a previous sale, but didn't download it until yesterday. "Played" 45 minutes, but really that was just messing with the settings. No amount of setting tinkering made the game playable. Naturally, I hoped for a refund, and would accept Steam credit only for it to be denied as I purchased it 2 weeks ago. Oh well. Steam just lost a customer!

[HansCent]

2 weeks is a long time, that is more that enough to try it or finish it completely.

[Boblin the Goblin]

󠀡󠀡 の投稿を引用：

BloodShed の投稿を引用：

100% in their favor, most likely.

Why shouldn't it? What is it with people wanting things to be 100% against the consumer? Do you really want to have no consumer protections whatsoever?

Same with rules, a large amount of people want the rules to be incredibly strict and even unfair. There's people who despise free speech with all their soul. I don't understand this way of thinking at all.

There's a balance.

[Kargor]

Tito Shivan の投稿を引用：

Kargor の投稿を引用：

Demos, on the other hand, are free.

For the user. Not for the developer.

And I don't think people using the refund system as a way to demo games is that big of an issue.

Well, we have seen people getting warnings from Steam -- so, obviously, Steam wants to keep the fees low.

You will not get a warning from Steam for using demos... I suppose.

[Caduryn]

Sir Whiffsalot の投稿を引用：

Just coming here to rant. Bought RDR2 during a previous sale, but didn't download it until yesterday. "Played" 45 minutes, but really that was just messing with the settings. No amount of setting tinkering made the game playable. Naturally, I hoped for a refund, and would accept Steam credit only for it to be denied as I purchased it 2 weeks ago. Oh well. Steam just lost a customer!

User Error, not Steam.

Its only on you to test the things you buy in time.

[Tito Shivan]

Kargor の投稿を引用：

Well, we have seen people getting warnings from Steam -- so, obviously, Steam wants to keep the fees low.

That's the thing, there's already safeguards for people trying to abuse the system.

[Realized]

If it's taking you 2 weeks to start something, did you really mean to buy it or was it an impulse purchase? Valve shouldn't have to make up for your mistakes, man. The 2 week window is better than most platforms (usually a no refunds policy), and they even may manually review games you have more than 2 hours and still grant the refund (like 4Xs may take more time to realize in later turns the game chugs or there's a progress-halting lock 3 hours in etc).

[🦊Λℚ𝓤ΛƑΛᗯҜᔕ🦊]

the mind goblin の投稿を引用：

why did you wait until the end of the refund period to test the game? almost seems like this issue is your fault

This is 100% completely their fault and not at all the fault of Valve/Steam. The refund policy is clearly posted on the website. If they didn't read it before they bought the game then that's completely their fault and their problem, not Steam's problem and not Valve's problem. They wrote a policy, posted it to the public on the website and expect everyone to understand it. By buying a game on that platform we agree to conform to all of their their policies at the time of purchase. Including the refund policy. If the OP didn't read it then tough cookies. Should of read the refund policy before buying it. Maybe they will learn this time to read before buying next time. Although some how given the tone of their responses I don't think that even this will be enough for them to learn this.

[T9]

I am amazed about how Regulars can discuss literally no content with empty answers and go on and on, derail a bit to make more answers lol. Master in politics?

[HistoricKombat]

Crazy Tiger の投稿を引用：

The refund policy also has the added bonus that you can try a game, so that's already covered.

That is not even remotely correct. Valve's refund policy is not in place for users to demo products. Valve still expect customers to use on their own judgement of the product before committing to a purchase. You could argue that you cannot make a decision without a demo but with internet as a prominent source of resources today, lack of demos is not a very viable argument since you can easily look up previews & reviews. If you make too many purchases to "demo" products, Valve could very well deny any further refund requests for abusing the refund system.

[Lunacy]

Because you had to 2 weeks to test to see if it would work? That's on you.
So get better PC parts to make it playable and worth the money.

[76561198407601200]

Sir Whiffsalot の投稿を引用：

Just coming here to rant. Bought RDR2 during a previous sale, but didn't download it until yesterday. "Played" 45 minutes, but really that was just messing with the settings. No amount of setting tinkering made the game playable. Naturally, I hoped for a refund, and would accept Steam credit only for it to be denied as I purchased it 2 weeks ago. Oh well. Steam just lost a customer!

I pray for valve's recovery from the dozens of dollars they will be out of due to your absence.

[PocketYoda]

I'm fine with the 2 week part although Aussie laws state a month, for broken products. What annoys me more is the 2 hour fiasco.. Many modern day games can easily circumvent that 2 hours with cut scenes and no way to save or broken issues..

A customer can easily go over 2 hours just trying to find a fix for many games..

anrkyuk の投稿を引用：

In over 30 years of buying video games (with my own money) I have only ever managed to get a refund in a physical store twice, and one was a cancelled pre-order. I for one an very grateful that Steam allows refunds at all, 14 days is ample, and the same as the Epic and Microsoft store if I am not mistaken.

Its law here in Australia to allow refunds.

[JVC]

PocketYoda の投稿を引用：

I'm fine with the 2 week part although Aussie laws state a month, for broken products. What annoys me more is the 2 hour fiasco.. Many modern day games can easily circumvent that 2 hours with cut scenes and no way to save or broken issues..

A customer can easily go over 2 hours just trying to find a fix for many games..

anrkyuk の投稿を引用：

In over 30 years of buying video games (with my own money) I have only ever managed to get a refund in a physical store twice, and one was a cancelled pre-order. I for one an very grateful that Steam allows refunds at all, 14 days is ample, and the same as the Epic and Microsoft store if I am not mistaken.

Its law here in Australia to allow refunds.

Just remember that it is not the seller's fault if your system doesn't support the software (provided that your system actually lives up to the listed hardware requirements).

A broken product means that it is unsuitable for its purpose to anyone. Also remember that sellers have a right to repair their products, you no doubt also agree under the licensing terms that the developer can modify the code any way he sees fit.

When I bought games in a physical computer store there were no refunds at all from the moment the seal had been broken on the package.

If you could prove that a cd-rom was scratched and you still had the original receipt, they'd exchange the broken cd-rom for an identical copy. The only thing you could be certain of was that you'd never get your money back.

[Tito Shivan]

PocketYoda の投稿を引用：

Many modern day games can easily circumvent that 2 hours with cut scenes and no way to save or broken issues..

And how many actually do it?

I've heard this point ever since day one of Steam Refunds, but... How many cases do we have where this has actually happened after 8 years of Steam refunds?

(Not to mention Steam is only one of the places offering refunds and others offer them under different policies)

[Brian9824]

PocketYoda の投稿を引用：

I'm fine with the 2 week part although Aussie laws state a month, for broken products. What annoys me more is the 2 hour fiasco.. Many modern day games can easily circumvent that 2 hours with cut scenes and no way to save or broken issues..

A customer can easily go over 2 hours just trying to find a fix for many games..

anrkyuk の投稿を引用：

In over 30 years of buying video games (with my own money) I have only ever managed to get a refund in a physical store twice, and one was a cancelled pre-order. I for one an very grateful that Steam allows refunds at all, 14 days is ample, and the same as the Epic and Microsoft store if I am not mistaken.

Its law here in Australia to allow refunds.

The thing is a game being "broken" doesn't mean what most people think it means. It wouldn't apply to 99.999% of games on steam even if they don't work on your PC