refund from downloaded game?

[coconutzappa]

hello! is it possible to get the refund from the downloaded (but not installed) game? I bought something for my child, and he is not interested of the game, so there´s no use for it..

thanks,

[nikkmcisaac]

Steams guidelines are apparently very strict

I am dealing with an issue currently where I am attempting to refund a game as a client has chosen not to pay me in time and I do not have money to get back home- I recently purchased Hogwarts: Legacy and put about 2.5 hours into the game. I purchased the game on Feb 22nd

Steams guidelines are that a refund is eligible at under two hours of gameplay and purchased within 14 days.

I was denied a refund due to being 30 minutes over that time, I’ve requested an appeal and haven’t heard back. I feel like I’ll be stuck here without knowing when I’ll be receiving a refund

Make sure that you are within these guidelines and you should have no problems

[Blackrockshooter]

You can refund everything. Just make sure the game does not go over 2hours of gameplay time or 2 weeks passes.

[MadZec]

Originally posted by Blackrockshooter:

You can refund everything. Just make sure the game does not go over 2hours of gameplay time or 2week passes.

Correct only I think it is running the game, is it playing game or just staying in menu it does not matter. Even if you are in menu you are still running the game, it does not matter what you are doing. Watching starting screen, lookiing into settings you are still running the game itself.

But sometimes if you have contact support personally they might lean in a bit.

Also how does OP "download the game but not install it" ???

[Blackrockshooter]

Originally posted by evօq:

Originally posted by Blackrockshooter:

You can refund everything. Just make sure the game does not go over 2hours of gameplay time or 2 weeks passes.

Both are the requirements.
Playtime UNDER 2 hours AND not MORE than 2 weeks after you bought the game.

No i got a refund of a game that had almost no game time and the 2weeks were over, maybe i got lucky.

[Truth_X_ile]

Originally posted by MadZec:

Originally posted by Blackrockshooter:

You can refund everything. Just make sure the game does not go over 2hours of gameplay time or 2week passes.

Correct only I think it is running the game, is it playing game or just staying in menu it does not matter. Even if you are in menu you are still running the game, it does not matter what you are doing. Watching starting screen, lookiing into settings you are still running the game itself.

But sometimes if you have contact support personally they might lean in a bit.

Also how does OP "download the game but not install it" ???

100% correct, with exceptions with flopping games that do terribly or lie to said users on launch, it can still be possible, for example when one of the flight simulators came out, it had their own launcher, the users had to install the game through the launcher which of course run through Steam, it counted as game uptime during said install through launcher, that and the download was slow through the launcher, a lot of people hated it and some still got a refund after the 2 hour marker because of said issue and backlash of users

Good Luck & Have Fun

[Kargor]

Steam doesn't even make a distinction between downloading and installing, nor does it matter for refunds.

Refunds are granted if
a) the purchase was at most 14 days ago, and
b) the game has not been run for more than 2 hours

[coconutzappa]

THANK YOU FOR THE ANSWERS :) have a great day

[Cathulhu]

If a game is downloaded on Steam, it is already installed.
Anyway, a game being installed or not is irrelevant regarding Steam refund regulations.

[coconutzappa]

I have it downloaded, but the image of the game has a button on right saying "INSTALL" so when I click that the installion would start.

[MadZec]

Originally posted by coconutzappa:

I have it downloaded, but the image of the game has a button on right saying "INSTALL" so when I click that the installion would start.

If it has install then game has not been downladed or maybe you just did not run the game yet.
Sometimes it will say "PLAY" on some game that you had deinstalled but if it is pre purchased you can download it but not play it before the game is officially released.

[Kargor]

How did you download it? Steam doesn't even have a "download" button... it has "install" or "play".

[coconutzappa]

well, i bought it and it´s in my library - that´s what i basically meant

[MadZec]

Originally posted by coconutzappa:

well, i bought it and it´s in my library - that´s what i basically meant

Errrrr this may sound stupid but you know that when you buy game it does not just downloads automatically.... You have to install it firs....

[coconutzappa]

Originally posted by MadZec:

Originally posted by coconutzappa:

well, i bought it and it´s in my library - that´s what i basically meant

Errrrr this may sound stupid but you know that when you buy game it does not just downloads automatically.... You have to install it firs....

do you mean that I fist need to install and then to download? how´s that possible? :D

[Spawn of Totoro]

Originally posted by coconutzappa:

Originally posted by MadZec:

Errrrr this may sound stupid but you know that when you buy game it does not just downloads automatically.... You have to install it firs....

do you mean that I fist need to install and then to download? how´s that possible? :D

The Install button downloads the game. Running it for the first time is when it is actually installed. Confusing wording, I agree.

Either way, as was said, doesn't matter if it was downloaded and installed. Refunds for a Steam purchase are based on time played and ownership.

However, if it was a purchase from a 3rd party (Steam Key), then Steam does not provide refunds for said purchases.