Is there reason why Valve removed volunteer mods?

[Sub-Zero]

Almost very often I would encounter Valve's bots closing threads with acceptable reasons, rather see actual volunteer moderators.

Did I missed something? I swear there were also volunteer moderator in steam discussions.

[cSg|mc-Hotsauce]

Origineel geplaatst door Sub-Zero:

Almost very often I would encounter Valve's bots closing threads with acceptable reasons, rather see actual volunteer moderators.

Did I missed something? I swear there were also volunteer moderator in steam discussions.

https://steamcommunity.com/discussions/forum/7/3426689579751967342/

[**DeiRowtag]

technically they are all still here, but restricted to their own forums, one of them is still managing a game forum (valve game currently)

[Crazy Tiger]

They got removed a while ago. Valve has decided to opt only for outsourced paid moderators. That said, paid mods were already doing most of the reports for years now, per admission of the volunteer mods.

[Sub-Zero]

Origineel geplaatst door cSg|mc-Hotsauce:

Origineel geplaatst door Sub-Zero:

Almost very often I would encounter Valve's bots closing threads with acceptable reasons, rather see actual volunteer moderators.

Did I missed something? I swear there were also volunteer moderator in steam discussions.

https://steamcommunity.com/discussions/forum/7/3426689579751967342/

:qr:

Oh that explains a lot. I was just felt odd, that there aren't any active volunteer mods. But thanks for telling me that.

I swear, I assumed why there aren't any volunteer mods closing threads. And therefore I witnessed Valve's bots closing threads with reasons.

[Sub-Zero]

Origineel geplaatst door Crazy Tiger:

They got removed a while ago. Valve has decided to opt only for outsourced paid moderators. That said, paid mods were already doing most of the reports for years now, per admission of the volunteer mods.

Origineel geplaatst door Sub-Zero:

Oh that explains a lot. I was just felt odd, that there aren't any active volunteer mods. But thanks for telling me that.

I swear, I assumed why there aren't any volunteer mods closing threads. And therefore I witnessed Valve's bots closing threads with reasons.

[Spawn of Totoro]

Origineel geplaatst door Sub-Zero:

Almost very often I would encounter Valve's bots closing threads with acceptable reasons, rather see actual volunteer moderators.

Did I missed something? I swear there were also volunteer moderator in steam discussions.

Valve needed something that would scale better and be more hands off, so they started bringing in a 3rd party contractor to do moderation several years ago. It was always just a matter of time before they moved it fully to the 3rd party company.

Volunteers worked well for smaller forums, not so much for far larger ones.

So now Global Moderation is by the 3rd party. There are some volunteers for specific Valve game forums and developers can still appoint their own hub moderators (paid or not).

Origineel geplaatst door Sub-Zero:

I swear, I assumed why there aren't any volunteer mods closing threads. And therefore I witnessed Valve's bots closing threads with reasons.

Just an FYI:
Those are the 3rd party company moderators, not actual Valve employees.

[Sub-Zero]

Origineel geplaatst door Spawn of Totoro:

Just an FYI:
Those are the 3rd party company moderators, not actual Valve employees.

But there were like "Chell" and "Medic" next to legitimate tag of Valve and I assumed those are bots and those are created by Valve. Like I would witness in different games, not just like official Valve's game like TF2 or L4D2.

[cSg|mc-Hotsauce]

They just have the Valve badge.

[Crazy Tiger]

Origineel geplaatst door Sub-Zero:

Origineel geplaatst door Spawn of Totoro:

Just an FYI:
Those are the 3rd party company moderators, not actual Valve employees.

But there were like "Chell" and "Medic" next to legitimate tag of Valve and I assumed those are bots and those are created by Valve. Like I would witness in different games, not just like official Valve's game like TF2 or L4D2.

They're just Valve accounts that get used by the paid mods to post the posts in a locked thread. They use templated texts for quick work.

[Sub-Zero]

Origineel geplaatst door Crazy Tiger:

Origineel geplaatst door Sub-Zero:

But there were like "Chell" and "Medic" next to legitimate tag of Valve and I assumed those are bots and those are created by Valve. Like I would witness in different games, not just like official Valve's game like TF2 or L4D2.

They're just Valve accounts that get used by the paid mods to post the posts in a locked thread. They use templated texts for quick work.

So these bots are just paid anon mods with templates text to give reason why it was closed?

[Spawn of Totoro]

Origineel geplaatst door Sub-Zero:

Origineel geplaatst door Crazy Tiger:

They're just Valve accounts that get used by the paid mods to post the posts in a locked thread. They use templated texts for quick work.

So these bots are just paid anon mods with templates text to give reason why it was closed?

They are not bots. They are official accounts, given access to the same tools that Valve employees have, that were created for use by the 3rd party contractor.

Yes, they give template responses. They whole responsibility is to deal with the tens of thousands of reports that are generated by users on a daily bases.

[76561198180465862]

Why work for free? And even worse! Why work for free for a company like steam? Pretty sad, but hey, a sucker is born everyday :)