I'm concerned I may not be able to recover my account

[ricbro85]

Hi,

I can only imagine your predicament. I understand that you'd like to recover this account. First off, I checked the previous help requests and it looks like it was closed on your end. If you are also referring to a phone support, we're currently not offering this but I can continue to address your concern here.

In the meantime, I appreciate all the information that you have provided. But as previously mentioned, your previous message contained sensitive credit card information. For your protection, the message has been edited and the unnecessary information has been deleted. Steam Support will never ask you for your full credit card number, security code, or password.

Furthermore, note that purchase history, wallet balance, hospital letter, screenshot of refunded purchases, list of games and emailed Steam receipt are not valid. Also, the purchase using card ending in ++++ is a refunded purchase that we can't consider as valid proof, there's no card used ending in ++++ and a photo of ID is also not needed at the moment.

As previously mentioned, we still need to be sure that you're the account's owner before we make any changes on your behalf. So far, the information that you've previously provided were still insufficient to proceed with your request.

I know that it can be really challenging to provide the requested first CD key used, however, we'll need it to further investigate.

Please take your time to locate it and be aware that without this information, we'll be unable to assist you further and will be closing this help request.

Lastly, you will need to contact our Legal Department at the mailing address below:

Valve Corporation
Attn: Legal Department
P.O. Box 1688
Bellevue, WA 98004
USA

Steam Support
Mariah

[Boblin the Goblin]

If you've redeemed any games through Humble or anything, they still had the CD Keys on your account.

[ricbro85]

the Steam Support system needs to change and they need to sort out better ways of proof of ownership.

take less info to get a passport or even buy a house than the trouble Steam support put you under to get your own account back.

Such a sad state Steam way Steam is running things.
you get hacked or your account was stolen then steam doesn't care or even help whatsoever

the issue is this ( I know that it can be really challenging to provide the requested first CD key used, however, we'll need it to further investigate.)

a long time ago since 2004 Nov 17 to even have the very first CD Key Used. people's life changes,

make me wonder how many more people's accounts have been lost over this system Steam has in place.

[ricbro85]

Originally posted by KittenGrindr:

If you've redeemed any games through Humble or anything, they still had the CD Keys on your account.

Yes have loads, gave them a Keys that is Linked. still will not have it

i have Humble each month get keys, done it for passed 7 years

[ricbro85]

Originally posted by KittenGrindr:

If you've redeemed any games through Humble or anything, they still had the CD Keys on your account.

gave them paypal ID info game BeamNG brought 19.49, sent them photo from paypal and on account, ID all match
and they still will not have it

[Boblin the Goblin]

Originally posted by ricbro85:

the Steam Support system needs to change and they need to sort out better ways of proof of ownership.

take less info to get a passport or even buy a house than the trouble Steam support put you under to get your own account back.

Such a sad state Steam way Steam is running things.
you get hacked or your account was stolen then steam doesn't care or even help whatsoever

the issue is this ( I know that it can be really challenging to provide the requested first CD key used, however, we'll need it to further investigate.)

a long time ago since 2004 Nov 17 to even have the very first CD Key Used. people's life changes,

make me wonder how many more people's accounts have been lost over this system Steam has in place.

Account security is your responsibility.

They make this very clear. Accounts don't just get hacked, they get phished and compromised.

[ShelLuser]

Originally posted by ricbro85:

the Steam Support system needs to change and they need to sort out better ways of proof of ownership.

And make it even easier for scammers to take over accounts? No, thank you!.

People should be much more careful with their account and its security. And that is even assuming that the account got taken over, for all we know OP is merely someone who bought this account and now wants to use it and then discovered that it got closed.

In the end we're only hearing one side of this story so it's pretty much impossible to form an objective opinion on it. This is between OP and Steam support / Valve.


Considering the post above my assumption is that OP got mad, started with hollow legal threats and IMO they should be glad that support is still talking to them vs. referring all their requests to their legal team from now on. Because that is well within the right of a company, and in some cases this is actually company policy: as soon as legal gets mentioned and/or involved the gloves come off in order to prevent any possible liability.

[Qbert ⭐]

By not secure it properly

[Chef]

Originally posted by ricbro85:

take less info to get a passport or even buy a house than the trouble Steam support put you under to get your own account back.

Spotted the lie.

[Washell]

Originally posted by ricbro85:

Originally posted by KittenGrindr:

If you've redeemed any games through Humble or anything, they still had the CD Keys on your account.

Yes have loads, gave them a Keys that is Linked. still will not have it

i have Humble each month get keys, done it for passed 7 years

They usually start asking for the first key when there are two people claiming the same account.

[Bee🐝]

Originally posted by Washell:

Originally posted by ricbro85:

Yes have loads, gave them a Keys that is Linked. still will not have it

i have Humble each month get keys, done it for passed 7 years

They usually start asking for the first key when there are two people claiming the same account.

This is correct, usually "proof of payment" is more than enough; there's always a reason if Support gets incredibly picky about ownership.

Also, by the looks of the message OP received, they sent everything and the kitchen sink - a hospital letter?! - except what Support was actually asking for - info-bombing Valve with needless paperwork isn't going to help.

[Jessa Doom]

Hi ricbro85.

A few weeks ago i had a similar issue my account was blocked in some way after i had a windows update (Win 11 home) and it also effected my PC start login, upon taking to the PC company help service they said turn off my antivirus retry activating accounts again then turn antivirus back on, so i did and my accounts were back on line and since then had no issues.

They PC Help line also said Win.11 has some conflict recognising logins accounts and some antivirus programs and it take a little time for the win.11 to recognise some software and a win.11 reinstall or fix diagnostic usually fixes the issues.

Try accessing your account with antivirus off, see if that works if not if brave reinstall your version of windows or do fix diagnostic, if still having issues then i'm stumped.

Hope this helps and good luck.

[Boblin the Goblin]

Originally posted by Jessa Doom:

Hi ricbro85.

A few weeks ago i had a similar issue my account was blocked in some way after i had a windows update (Win 11 home) and it also effected my PC start login, upon taking to the PC company help service they said turn off my antivirus retry activating accounts again then turn antivirus back on, so i did and my accounts were back on line and since then had no issues.

They PC Help line also said Win.11 has some conflict recognising logins accounts and some antivirus programs and it take a little time for the win.11 to recognise some software and a win.11 reinstall or fix diagnostic usually fixes the issues.

Try accessing your account with antivirus off, see if that works if not if brave reinstall your version of windows or do fix diagnostic, if still having issues then i'm stumped.

Hope this helps and good luck.

That makes no sense because you can just log into the account via browser.

That also isn't what OP's issue is.

[ricbro85]

Originally posted by Jessa Doom:

Hi ricbro85.

A few weeks ago i had a similar issue my account was blocked in some way after i had a windows update (Win 11 home) and it also effected my PC start login, upon taking to the PC company help service they said turn off my antivirus retry activating accounts again then turn antivirus back on, so i did and my accounts were back on line and since then had no issues.

They PC Help line also said Win.11 has some conflict recognising logins accounts and some antivirus programs and it take a little time for the win.11 to recognise some software and a win.11 reinstall or fix diagnostic usually fixes the issues.

Try accessing your account with antivirus off, see if that works if not if brave reinstall your version of windows or do fix diagnostic, if still having issues then i'm stumped.

Hope this helps and good luck.

why is when i send in a ticket from the top red bar from the account the ticket auto closes after a few mins?

[Boblin the Goblin]

Originally posted by ricbro85:

Originally posted by Jessa Doom:

Hi ricbro85.

A few weeks ago i had a similar issue my account was blocked in some way after i had a windows update (Win 11 home) and it also effected my PC start login, upon taking to the PC company help service they said turn off my antivirus retry activating accounts again then turn antivirus back on, so i did and my accounts were back on line and since then had no issues.

They PC Help line also said Win.11 has some conflict recognising logins accounts and some antivirus programs and it take a little time for the win.11 to recognise some software and a win.11 reinstall or fix diagnostic usually fixes the issues.

Try accessing your account with antivirus off, see if that works if not if brave reinstall your version of windows or do fix diagnostic, if still having issues then i'm stumped.

Hope this helps and good luck.

why is when i send in a ticket from the top red bar from the account the ticket auto closes after a few mins?

You account may be compromised still and the other person could be closing the tickets as you open them.

[󠁳⁧⁧ 󠁳⁧⁧৫]

What proof of ownership do they usually ask if you loose access to your account? Someone please let me know so I can be prepared if it ever happens.