i'll never buy anything off the steam store again

[Charlie Foxtrot]

a few days ago i tried to buy v rising to play with a friend, my best friend in fact, who i can't visit more often than twice a year because of my finances. i actually was holding back at buying games for like half a year but i was really tired of it and i thought this game might be a chance to do something togther.
so i tried purchasing it via sofortüberweisung out of germany. i've had a problem with it in the past where, when i tried to find my account credentials half way through the process, it would automatically fail so i got them ready prior to starting. and it seemed to work but when sofortüberweisung closed i got stuck on the steam page where there's the button at the bottom that says "working" and on the side it says "can take up to 60 seconds".
so after 5 minutes i thought surely it will be ok now if i check in my library if it's there. it wasn't.
so i did what i always did when something like this happened. i waited TWO HOURS for steam to send me an email about a transaction not working out so i could be sure i don't buy it twice when i try again.
so i tried again and the same damn thing happened. this time i waited 15 minutes until some message popped up telling me there's new items in my inventory. so i though surely this is my game, RIGHT? it wasn't. it was just some stupid pointless trading cards i got for no reason at all other than to screw with me.
so i had to wait ANOTHER TWO HOURS for the second email to tell me something went wrong and then it was time for me to go to bed.
the next day i had two copies of the game in my inventory ........
and got charged twice too, of course.
so, naturally, i opened a ticket with the steam support to refund one of the two copies and i waited a whole 24 HOURS to make sure i don't give steam a reason not to refund by putting game time on it. so that's another evening just waiting.
and you have to understand, i'm not an impatient person. if i know i have to wait, i'll wait. but this was not the case here. i chose sofortüberweisung so it will process "SOFORT", meaning "instantly". i was promised i can play this game 10 minutes after making the purchase. and i wasted two perfectly good evenings that i could've spend playing with my best friend, who btw doesn't even have time that often, just waiting for those 10 minutes to run out.

so two days in, i haven't received any answer from steam support about my refund and i wasn't going to wait around anymore. guess what happend ....

"We are unable to refund this purchase to your Sofortüberweisung at this time. Your playtime of an included product exceeds 2 hours."

by "this time" you mean after you are done WAITING for me to start playing?
are you f*cking serious right now?
i have TWO COPIES! i didn't play both of them! wtf is this sh*t?

so i actually went and did a second refund request, explainging where the game time comes from, which, miracoulously didn't take two days to answer this time, but the response was the same.

so that's the story how steam store scammed me and took money i didn't even actually have and this is the reason i won't ever buy anything off this piece of sh*t store again. F*CK YOU STEAM

[Bee🐝]

You bought one copy, other doesnt require a refund because the transaction would auto cancelled - the money never left your account. No refund would show on your account. That’s banking 101.

Playtime is cumulative - all playtime counts. It’s two hours from when the game’s .exe was started.

[feytharn]

Sofortüberweisung is just the name of a payment service. The transaction itself isn't instantious. Actually it often takes longer than an ordinary online banking transaction.

Ursprünglich geschrieben von Charlie Foxtrot:

i chose sofortüberweisung so it will process "SOFORT", meaning "instantly". i was promised i can play this game 10 minutes after making the purchase. and i wasted two perfectly good evenings that i could've spend playing with my best friend, who btw doesn't even have time that often, just waiting for those 10 minutes to run out.

[cinedine]

https://store.steampowered.com/account/history/

Click on the purchase and choose "I have more question about that purchase", explain your issue.

Not sure how you could even end up with copies in the inventory as this hasn't been a thing for quite some time now and the game doesn't have a bundle option.
Also if you get charged twice the second charge should usually be refunded automatically, unless you can indeed buy the item multiple time (like ingame currency).

Regarding Sofort: yeah, it has a meaning in German. That doesn't make it "sofort". It was taken over by Klarna in 2014, with all the problems they have. But even back then it was just another payment provider who paid the merchant and gets the money back from you. Meaning, they can decide not to pay the merchant until they get the money from your bank.
I recommend using Giropay if you can.

[Washell]

Go here: https://store.steampowered.com/account/history/
Check if both V Risings have actually been billed.
- If yes, click one of them and select "I have a question about this purchase" and explain you accidentally bought the game twice. You will get your money back.
- If no, the money will be returned automatically.

[Crazy Tiger]

The automated process only looks at two parameters, the 2 weeks and 2 hours. A manual ticket is required.
Find the purchase, choose the option "I have a question about this purchase" and explain politely.

[Pr0udCh0sen1]

Blame Steam for your shortcomings... support can take several days, stop acting like your problem is the only one that exists. Microsoft and other platforms don't even offer refunds. You made the error, not Steam, don't forget that. Steam would be better off without whiny little children like you anyways

[reneetje]

I wouldn't buy anything again.
I bought RCT classic yesterday, which one can buy in a store for 5€.
I payed 20€ here because i'm lazy.
But why i have to login to steam to play 'my' game?? It isnt flawless either, today i was playing.and ...poef..everything gone..nothing wrong with my internet, jusy steam that disconnected.
To me this looks like a scam.
When i buy a game, i expect to ow it..

I will buy it in the store , when i get there, and get rid of this ♥♥♥♥♥♥♥♥ steam!

[Ogami]

Ursprünglich geschrieben von reneetje:

.

I will buy it in the store , when i get there, and get rid of this ♥♥♥♥♥♥♥♥ steam!

The store version requires Steam too so that wont help you much.
Also you never owned your games, you own a license to play a copy of the game.
That has been the case since the advent of computer games.
Only difference is only nowadays can software developers enforce that with required online clients to play.

If you dont want to use a online client to play or just install games from files i recommend buying all your games on GOG, all games sold there are without DRM and once you download the installation files you can use them forever to install/play the game with no connection to any servers or accounts needed.

Of course their selection of games is only a fraction of what STEAM offers since most developers do not want to provide DRM free copies of their games to consumers.

[rawWwRrr]

Ursprünglich geschrieben von reneetje:

I wouldn't buy anything again.
I bought RCT classic yesterday, which one can buy in a store for 5€.
I payed 20€ here because i'm lazy.
But why i have to login to steam to play 'my' game?? It isnt flawless either, today i was playing.and ...poef..everything gone..nothing wrong with my internet, jusy steam that disconnected.

Sounds like you don't understand how Steam works.

Ursprünglich geschrieben von reneetje:

To me this looks like a scam.

Right. Steam has been scamming people unabated for nearly 19 years now and haven't been caught?

[Pr0udCh0sen1]

Ursprünglich geschrieben von rawWwRrr:

Ursprünglich geschrieben von reneetje:

I wouldn't buy anything again.
I bought RCT classic yesterday, which one can buy in a store for 5€.
I payed 20€ here because i'm lazy.
But why i have to login to steam to play 'my' game?? It isnt flawless either, today i was playing.and ...poef..everything gone..nothing wrong with my internet, jusy steam that disconnected.

Sounds like you don't understand how Steam works.

Ursprünglich geschrieben von reneetje:

To me this looks like a scam.

Right. Steam has been scamming people unabated for nearly 19 years now and haven't been caught?

This thread went from pathetic to laughable. One guy blaming his mistakes on Steam and this other person complaining about needing to login to access games on their account... I can't tell if these people are trolls or just poor souls with extremely low I.Qs. We are in the year 2022, learn how the internet works as well as gaming platforms before complaining about things that you don't understand but should... The force is weak in these ones, but keep trying, you must!

[Charlie Foxtrot]

Ursprünglich geschrieben von Pr0udCh0sen1:

This thread went from pathetic to laughable. One guy blaming his mistakes on Steam and this other person complaining about needing to login to access games on their account... I can't tell if these people are trolls or just poor souls with extremely low I.Qs. We are in the year 2022, learn how the internet works as well as gaming platforms before complaining about things that you don't understand but should... The force is weak in these ones, but keep trying, you must!

oh, i see, you got it all figured out and now come here to feed your ego on people you deem stupid. that's really mature.


you know, it worked fine up until now. it always worked the way i did it. now i'm suddenly an idiot because the rules changed? wow

also thank you to everyone who contributed something to this discussion that is not pointless like mr high and mighty here.
i did open another ticket per your instructions yesterday. let's see what happens

[Muppet among Puppets]

I dont understand why people use sofortüberweisung.
You can get the same function from your perspective by using paypal. With the difference that paypal does not know your bank login details. They just draw the money from your account in a normal draw a day later.
But your purchase is instantly.

[Charlie Foxtrot]

Ursprünglich geschrieben von Muppet among Puppets:

I dont understand why people use sofortüberweisung.
You can get the same function from your perspective by using paypal. With the difference that paypal does not know your bank login details. They just draw the money from your account in a normal draw a day later.
But your purchase is instantly.

that's a good idea, actually. i mean, as i said, it worked fine until now. only issue i ever had with this service is when i used it in the steam store.


anyway i thank everyone, again, (apart from chosenboy, who apparently just came here to assert dominance or something) and can gladly say that my refund is underway. i was very frustrated with the refund system because, since you have to put in text i somehow assumed someone would actually ready it. silly me, right?
it worked out with the "more questions about the purchase" option.

[Nuddlmaus]

Be glad steam has such a good refund system. The moment you realize that every other store has a worse and costumer unfriendly system you will come crawl back.

[ezwip]

This is one of the few times I've ever just walked away from reading something due to the grammar being non existent.