why do i have to wait for my money?

[dynamiteden]

why do i have to wait so many days in order to get my money back on my steam acount? if i asked to return it to my bank acount i can understand. but why wait so long to get it back on a steam acount ?

[J4MESOX4D]

Because it still has to be processed. Despite it showing as wallet funds i.e store credit, it's still real money being processed in the back-end. If Valve were giving a pool of money out from their 100,000+ approved refunds each week early as internal credit, they'd probably need a base float of $50m just for that alone.

[dynamiteden]

what do you mean ? they already got my money.... i dont care how much approved refunds they have every week but clearly another big company who doesnt care

[J4MESOX4D]

Originally posted by dynamiteden:

what do you mean ? they already got my money.... i dont care how much approved refunds they have every week but clearly another big company who doesnt care

If they didn't care then you wouldn't get refunds at all. You hit the download button on a Playstation purchase and you forfeit your right to a refund for instance.

Everything has to be processed and this can take time - something that entitled consumers have no clue about it seems. Wallet credit ain't Monopoly money on the back end boy.

[dynamiteden]

Originally posted by J4MESOX4D:

Originally posted by dynamiteden:

what do you mean ? they already got my money.... i dont care how much approved refunds they have every week but clearly another big company who doesnt care

If they didn't care then you wouldn't get refunds at all. You hit the download button on a Playstation purchase and you forfeit your right to a refund for instance.

Everything has to be processed and this can take time - something that entitled consumers have no clue about it seems. Wallet credit ain't Monopoly money on the back end boy.

well if you sell something that doenst work you can get a refund. simple as that.
everything needs to be processed works fine the other way around doesnt it? they gladly take my money in a minute.... a refund is a whole different story.

funny that you call me a boy... that actually shows who the real boy is...

about them caring... why is there not a normal customer support?

[nullable]

Originally posted by dynamiteden:

what do you mean ? they already got my money.... i dont care how much approved refunds they have every week but clearly another big company who doesnt care

If that's what you believe, then from where does your question come from? Because the answer is, "they don't care", no?

It's a funny human quirk to demand answer, but then reject answer that you don't like and substitute whatever confirmation bias is convenient.

Either way, you're gonna have to learn to be patient I guess.

[Satoru]

You don't have to wait for the money to purchase a game

But if you want to use it in the market, there is a cooldown in order to ensure your funds clear the ACH and as well as the potential for the funds to be fradulent via a hijacked account or via a stolen credit card or other means

If you mean refunds, refunds no matter where you do it, always take several days to clear the various ACH houses. Even if you

1) Buy something
2) immediately return it
3) try to buy something afterwards

The system will place holds on your account for the original purchase for a few days. As such your total spendable limit will be lower even though you did the 'return' already. This has nothing to do with steam and is how ACH works.

[dynamiteden]

Originally posted by Satoru:

You don't have to wait for the money to purchase a game

But if you want to use it in the market, there is a cooldown in order to ensure your funds clear the ACH and as well as the potential for the funds to be fradulent via a hijacked account or via a stolen credit card or other means

If you mean refunds, refunds no matter where you do it, always take several days to clear the various ACH houses. Even if you

1) Buy something
2) immediately return it
3) try to buy something afterwards

The system will place holds on your account for the original purchase for a few days. As such your total spendable limit will be lower even though you did the 'return' already. This has nothing to do with steam and is how ACH works.

thanks for the answer

the only problem with this is.... where i live we use something called ideal... wich is a direct instant bank transfer. steam also uses this cause that is the way most people pay here.
this means there is no ACH.

[ShelLuser]

Originally posted by dynamiteden:

the only problem with this is.... where i live we use something called ideal... wich is a direct instant bank transfer.

Wrong.

It works pretty much the same as a credit card: while you see the money getting deducted from your account ASAP the reality is that the bank only reserved the monety for actual transfer later.

This is how all banks work, nothing is really instant.

[dynamiteden]

Originally posted by ShelLuser:

Originally posted by dynamiteden:

the only problem with this is.... where i live we use something called ideal... wich is a direct instant bank transfer.

Wrong.

It works pretty much the same as a credit card: while you see the money getting deducted from your account ASAP the reality is that the bank only reserved the monety for actual transfer later.

This is how all banks work, nothing is really instant.

thanks i honestly thought that ideal is direct.

[❤ Sly Succubus ❤]

I will note, all refunds are standardly 24 hours when approved, thats just a normal thing and I always figured it was so Steam could avoid having people buy a game, refund it, then buy another before crying wolf they didnt get to play test it. At least, that was my reasoning to it, I guess I never though further on it, thats just my own option on it tho...

[Tsubame ⭐]

Do the research beforehand before buying a game, and so you will not - likely - need to refund games.

Like they say, prevention > cure.

[dynamiteden]

Originally posted by ᠌ ⁧⁧Tsubame ⭐:

Do the research beforehand before buying a game, and so you will not - likely - need to refund games.

Like they say, prevention > cure.

what do i need to research? i buy a game that my pc should easily run. can play any game on the highest settings. its not some small game company either it being Square Enix. somehow when i launch the game it doesnt start.

[Cryptic]

Originally posted by dynamiteden:

what do you mean ? they already got my money.... i dont care how much approved refunds they have every week but clearly another big company who doesnt care

Banks processing money takes time. Learn more about it online.

[Zefar]

Originally posted by dynamiteden:

well if you sell something that doenst work you can get a refund. simple as that.
everything needs to be processed works fine the other way around doesnt it? they gladly take my money in a minute.... a refund is a whole different story.

Every company will take time to refund a transaction. It's not automatic and someone needs to process it.
This is quite literally how every business work.

Originally posted by dynamiteden:

about them caring... why is there not a normal customer support?

Because the phone queue would be 24+ hours long.
https://store.steampowered.com/stats/support
They deal with around 200 000 tickets per day. Steam is the largest digital game provider on the market.

[SinCanDory]

Accounting wise, it takes 3-5 working days normally. No matter the business. The business needs to start the process and it takes couple of days to process the refund.

Some banks process quicker some slower. In this situation Steam can't do something about it until banks confirm and completes the process