I cant gift my friend a steam gift card. Why and how can I gift him one?

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ADV | OpenPayment 1 трав. 2022 о 21:58

Hello, I am having issues gifting a steam gift card (money, not a game) to one of my friends. He's been added as a friend of mine since 6 months ago, so the 3 day requirement is passed. He lives in a country foriegn to mine.

All context aside, everytime I try to gift him a monetary steam gift card, it just tells me this:

"There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance."

How can I fix this?

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Показані коментарі 1–8 із 8

vexviron 1 трав. 2022 о 22:18

Did you do what the message said? "contact support for assistance."

ADV | OpenPayment 1 трав. 2022 о 22:45

Цитата допису vexviron:
Did you do what the message said? "contact support for assistance."

I tried to, but I couldnt find a button to contact support. Just FAQs and pointers to my situation.

If you could tell me how to contact them manually, I'd be glad to.

KharnTheKhan 1 трав. 2022 о 22:52

Цитата допису ADV | OpenPayment:
Цитата допису vexviron:
Did you do what the message said? "contact support for assistance."

I tried to, but I couldnt find a button to contact support. Just FAQs and pointers to my situation.

If you could tell me how to contact them manually, I'd be glad to.

try buying a gift card from a retailer and giving him the code? Maybe theres a region lock between your regions for games/gift cards

C²C^Guyver |NZB| 1 трав. 2022 о 23:11

Gift cards can only be used in the region in which they are bought, if I recall correctly.

Anonymous Helper 2 трав. 2022 о 3:04

Цитата допису C²C^Guyver |NZB|:
Gift cards can only be used in the region in which they are bought, if I recall correctly.

Correct. Physical gift cards are region/currency locked.

https://help.steampowered.com/en/faqs/view/78E3-7431-1E88-AD59

Note:
We have made some changes to how Steam Wallet Codes are redeemed on Steam, as part of our ongoing effort to reduce scams like the ones explained HERE. These changes should not impact regular customers who enjoy using Steam wallet codes they purchase at retail in their local currency.

Each Steam User Account is associated with a specific currency, which you can see in the top right corner of your Steam Client. Going forward, you may encounter an error if you try to activate a Steam Wallet Code issued in a different currency than the one of your Steam User Account.

Цитата допису ADV | OpenPayment:
All context aside, everytime I try to gift him a monetary steam gift card, it just tells me this:

"There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance."

How can I fix this?

Are you trying to gift wallet funds? Wallet funds can't be gifted. You need to pay with debit/credit card, paypal or other supported payment method.

Is your friend in any of the following countries: Argentina, Turkey, Russia, Belarus or Ukraine. Gifting to and from those countries has been restricted.

ADV | OpenPayment 2 трав. 2022 о 9:10

Цитата допису Anonymous Helper:
Цитата допису C²C^Guyver |NZB|:
Gift cards can only be used in the region in which they are bought, if I recall correctly.

Correct. Physical gift cards are region/currency locked.

https://help.steampowered.com/en/faqs/view/78E3-7431-1E88-AD59

Note:
We have made some changes to how Steam Wallet Codes are redeemed on Steam, as part of our ongoing effort to reduce scams like the ones explained HERE. These changes should not impact regular customers who enjoy using Steam wallet codes they purchase at retail in their local currency.

Each Steam User Account is associated with a specific currency, which you can see in the top right corner of your Steam Client. Going forward, you may encounter an error if you try to activate a Steam Wallet Code issued in a different currency than the one of your Steam User Account.

Цитата допису ADV | OpenPayment:
All context aside, everytime I try to gift him a monetary steam gift card, it just tells me this:

"There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance."

How can I fix this?

Are you trying to gift wallet funds? Wallet funds can't be gifted. You need to pay with debit/credit card, paypal or other supported payment method.

Is your friend in any of the following countries: Argentina, Turkey, Russia, Belarus or Ukraine. Gifting to and from those countries has been restricted.