Why is there no steam support on the steam interface?

[Blaegar]

The approach Steam takes to support is to pigeon hole people into an inadequate menu system. It suggests that they don't want to support their user base. A wiki and FAQ is not support. It brims on laziness. There is no chat system even. This approach is avoidance of service/support.

I want the automated forced update system turned off. But there is no support to engage to resolve the problem. HELLO VALVE!!! Put an option in your damn menu for "other" because the FAQ/Wiki is friggan inadequate.
Your interface needs to be fixed. There should not be any automated, forced, updates. Without a rollback function to remove an updated, some ♥♥♥♥♥♥ companies screw the user base with bad updates. We users should control what we get. We paid for the systems and have selective control of what we allow to be updated.

[my new friend]

Publicado originalmente por cenight:

I want the automated forced update system turned off.

You can only delay the update until you launch the game again but there is no way to disable them altogether.
Unless the game developer lets you use a beta branch to stay on an older version of the game.

[Crazy Tiger]

Publicado originalmente por cenight:

I want the automated forced update system turned off.

You won't find an official FAQ or support for that because it isn't there.

Publicado originalmente por cenight:

We users should control what we get.

Valve is the wrong company for you in that regard. They originally created Steam as an auto-updater and they're firmly in the ballpark "always up-to-date".

[davidb11]

Asking Steam to change this, now, is like asking for the sun to not rise in the east every day.
IT's just not going to happen.
Steam is too set in it's ways.

[B-o-B]

Because user's stop talking to them constructively and start abuse at the drop of a hat, or a decision they don't like.
Take many of the new/uninformed user's here who actually "at some point" think they are addressing Steam Support.

[crunchyfrog]

Sorry OP but you fail to understan dwhy this is.

For a start forced updates are ESSENTIAL. It's an ONLINE games service. It's part of the rules you AGREED TO, so too late now. I'm sorry you weren't aware that's part and parcel of how the whole thing runs, but that very much is a YOU Problem, not anyone else's.

Second, as far as support goes, it's delibaertely set up to have the FAQs and questions when you try to use support for the simple reason they're filter questions.

I used to set up helplines for companies and the relaity is that about 90& of all contact is daft easy to answer questions where the answer is provided elsewhere, so they use questions like this to thin out unnecesary stuff.

Then having the support ticket system is THE most efficient way of handling help. It's more expedient than phone calls and more expendient than online chat too.

Just because you don't understan dit doesn't make it wrng. I can explain further why if you need.

[Chocolate Pie Kitten]

Updates are what made steam success but steam provided developpers tools to provide support for older versions by rolling back to an older version but if a developper dont use it , you have all right to ask for it in the game forum . For exemple a game as Rimworld use this beta branch tab system and allow to stay on an older version of the game.
Steam proivided the tools to the developpers, if the developpers dont use it , blame them not steam

[Drab]

Updates are completely at the discretion of the developer. They could make a "beta" branch and only update that version if they wanted to.

People need to stop blaming Valve when they've given the developers 100% control of their games.

[my new friend]

Looks like op was told to use a beta branch even before he made this thread.
https://steamcommunity.com/app/261550/discussions/0/3198118671854142983/

[crunchyfrog]

Publicado originalmente por my new friend:

Looks like op was told to use a beta branch even before he made this thread.
https://steamcommunity.com/app/261550/discussions/0/3198118671854142983/

Ah a classic "I don;t like the answer so I'll ask it again so my ego can get stroked"?

[Nx Machina]

Mount & Blade II Bannerlord has version choice via the beta branch as you were told on the actual forum. Secondly mods need to be up to date with the game version so if they are not contact the modder or rollback to the version supported by the mods.

[Crystal Sharrd]

Pretty sure Steam Support is for account issues, not technical issues with the Steam client.

[crunchyfrog]

Publicado originalmente por sonic65101:

Pretty sure Steam Support is for account issues, not technical issues with the Steam client.

Yup, it's patently apparent - support is for all the personal and account issues. Everything else is us right here.

[my new friend]

Publicado originalmente por sonic65101:

Pretty sure Steam Support is for account issues, not technical issues with the Steam client.

Well, it really isn't a Steam client issue either.

[RiO]

Publicado originalmente por Drab:

People need to stop blaming Valve when they've given the developers 100% control of their games.

That depends though. If you're domiciled within a member-state of the EU, then EU (and EU member-state) laws apply to whatever purchases you've made on Steam, i.e. whatever games you bought from Steam, i.e. Valve, them being the entity acting as the seller.

If a patch gives you grief and causes problems, such that the content you purchased no longer functions correctly, then that's non-conformity with the contract of sale. And as a consumer you can hold the seller liable for that. The seller -- not the publisher or developer, which are further out in the supply chain in the role of supplier or manufacturer.

It's the seller who has to take action to restore conformity by investigating the issue and managing contact with their supplier to have the issue fixed. They are not allowed to foist that responsibility on the consumer.

So in that particular scenario, a consumer would be right in 'blaming Valve' - or rather: addressing the problems to them.

[davidb11]

Valve adheres to all the EU laws and regulations though.
So, that's not really a problem here.