Can I refund a game that can potentially infect/brick my PC?

[beetles2000]

Is it possible that Steam can give me a game refund based on information of potential damage to my entire computer to the point where it could be bricked?

This is in reference to the Dark Souls III message on Twitter: https://twitter.com/SkeleMann/status/1484802129302798336

Essentially there is a game exploit that can potentially completely ruin my PC based on a MAJOR flaw on DS3's servers that was warned but went unheard by From Software some time ago. Now its gotten to the point where you can potentially expose yourself to getting infected by it if you play with the online servers.

I'm not angry about that issue, but when I hear things like this I get extremely paranoid due to me having an expensive PC that I CANNOT get infected or have anything happen to, so I can't touch this game at this point.

Do I have chance of getting this to happen even after spending 13 hours on it? Because I cannot have my $65 go to waste.

[Qbert ⭐]

Messaggio originale di beetles2000:

Is it possible that Steam can give me a game refund based on information of potential damage to my entire computer to the point where it could be bricked?

This is in reference to the Dark Souls III message on Twitter: https://twitter.com/SkeleMann/status/1484802129302798336

Essentially there is a game exploit that can potentially completely ruin my PC based on a MAJOR flaw on DS3's servers that was warned but went unheard by From Software some time ago. Now its gotten to the point where you can potentially expose yourself to getting infected by it if you play with the online servers.

I'm not angry about that issue, but when I hear things like this I get extremely paranoid due to me having an expensive PC that I CANNOT get infected or have anything happen to, so I can't touch this game at this point.

Do I have chance of getting this to happen even after spending 13 hours on it? Because I cannot have my $65 go to waste.

As long you don't use online mode, you're safe.

Just wait a few days until exploit is beign fixed.

If you are too paranoid about it, just uninstall the game until devs finish the patch.

Cheers

[RiO]

Messaggio originale di ReBoot:

Pragmatic solution: disable the game's online functionality until it's fixed.

No need to call for drama.

Agreed. The developer is working on it. (Finally. Took the better part of a decade and some very public shaming to get their gears in motion, but it's happening nonetheless.) So just give them time and go play something else in the mean time.

This vulnerability cannot be abused when the game is not running.

[JellyPuff]

Messaggio originale di ReBoot:

Pragmatic solution: disable the game's online functionality until it's fixed.

No need to call for drama.

They did take down the matchmaking-servers for the time being and the "drama" was the primary reason why. It always is.

[ReBoot]

Messaggio originale di JellyPuff:

Messaggio originale di ReBoot:

Pragmatic solution: disable the game's online functionality until it's fixed.

No need to call for drama.

They did take down the matchmaking-servers for the time being and the "drama" was the primary reason why. It always is.

Well, this security issue may in fact be the primary reason why. Still, with this information in mind, the OP is 100% hollow drama

[RiO]

Messaggio originale di ReBoot:

Messaggio originale di JellyPuff:

They did take down the matchmaking-servers for the time being and the "drama" was the primary reason why. It always is.

Well, this security issue may in fact be the primary reason why. Still, with this information in mind, the OP is 100% hollow drama

I love how people are quick to resort to labeling an inquiry over your legal rights wrt software that is defective (has a massive security vulnerability making the multiplayer component unsafe for use) as "drama."

Can we coin that behavior somehow?
'Reverse entitlement' maybe?

Fact of the matter is: this is a totally sane question to pose if you're at least somewhat familiar with Bandai Namco's track record wrt patching these type of issues.

Just to remind everyone:
The entire Dark Souls series - DS 1; 2 and 3 has had prior RCE-vulnerabilities. In fact; the entire series still has all those RCE-vulnerabilities up to this day. Bandai Namco never bothered patching them. Instead, players had to resort to third-party mods that try to detect cheaters and try to detect malicious crafted network data before it can exploit the vulnerabilities. (Yes; modders had to build not just their own rudimentary anti-cheat; but also something of a specific anti-virus for these games. It's preposterous.)

The news that did the rounds on Twitter is about a new RCE-vulnerability, separate from the other ones. Easier to make use of, and apparently less constrained (and thus more dangerous) in what it can actually do.

Bandai Namco has known about these prior vulnerabilities for literally years and did nothing. The white-hat who discovered this new RCE had directly reported their findings to Bandai Namco and again: they did nothing. (Allegedly didn't even contact them back with a basic acknowledgement or dismissal.)

Bandai Namco only acted in taking down the servers for patching when the white-hat in question had arranged to have this new RCE exploited live-on-stream on Twitch for a mainstream audience to see with a streamer of some repute. Because then the cat was out of the bag and their hand was forced.

You want drama?
The drama here is Bandai Namco knowingly selling ticking time-bombs to people and getting fat off of it.

[ReBoot]

Messaggio originale di RiO:

Messaggio originale di ReBoot:

Well, this security issue may in fact be the primary reason why. Still, with this information in mind, the OP is 100% hollow drama

I love how people are quick to resort to labeling an inquiry over your legal rights wrt software that is defective (has a massive security vulnerability making the multiplayer component unsafe for use) as "drama."

Software having security holes, including those making it unsafe for online use, ain't exactly news.
From a purely formalistc point of view, you're right. But when formalism & reality disagree, reality is right.

[davidb11]

Such a weird issue in the first place, but I am very glad it's being fixed.

[Yzal]

The Dark Souls of Netcodes.

[davidb11]

Messaggio originale di Lazy Dog:

The Dark Souls of Netcodes.

That honestly made me laugh out loud.

[crunchyfrog]

Messaggio originale di Mr. Gentlebot:

Matter is clearly being resolved, being a big company or not doesn't matter in this case, nor does the EU stuff. If we were to take the latter seriously a lot of expensive software could be refunded.

Stick to the subject.

People are lucky it's even being supported since the release shows 2016 for DS3, which is far outside of an expected EOL or reasonable scenario of allowing a refund or expectations of support, which is part of any competent law or defensive abilities to disallow abuse of any particular law. If the game runs/plays well, that's that; an exploit in something is hardly a reason to allow refunds, since an OS is constantly exploited and often is why 3rd party software is introduced to protect against ever-evolving issues, yet you can't just refund an OS purchase any day/year you want.

This is about the games functionality. As for the subject of this thread; clearly they're resolving the issue, especially since usually companies becoming alerted of such love to patch out such exploits to keep their customer base happy.

You're absolutely right.

I only brought that up because well, it's the complete answer I could give.

It doesn't mean of course it SHOULD be used. It's just theer if things went truly pear-shaped.

This company would be well aware of not only the laws but the ♥♥♥♥ storm such a story brings. Obviously it would affect future sales of games if they couldn't be bothered to fix security issues, so its a bit of a no brainer really.

[KharnTheKhan]

Messaggio originale di beetles2000:

Is it possible that Steam can give me a game refund based on information of potential damage to my entire computer to the point where it could be bricked?

This is in reference to the Dark Souls III message on Twitter: https://twitter.com/SkeleMann/status/1484802129302798336

Essentially there is a game exploit that can potentially completely ruin my PC based on a MAJOR flaw on DS3's servers that was warned but went unheard by From Software some time ago. Now its gotten to the point where you can potentially expose yourself to getting infected by it if you play with the online servers.

I'm not angry about that issue, but when I hear things like this I get extremely paranoid due to me having an expensive PC that I CANNOT get infected or have anything happen to, so I can't touch this game at this point.

Do I have chance of getting this to happen even after spending 13 hours on it? Because I cannot have my $65 go to waste.

No because the devs are trying to fix it