Cart Life: Will this game ever be finished? Please address Steam.

[Bryanbear]

Dear Steam,

First let me start by saying I love steam and 99% of all of the service it provides. I have been a steam user for quite some time and I love its functionality and the accessibility it gives me to games.

Then there is the 1% known as cart life.

Please Steam I beg of you, we need some assistance on this. I opened up a service ticket and they told me to come here. I do not want a refund for this product, I would just like for the fact that the game remains incomplete to be addressed.

I bought cart life on a recommendation by my brother who also uses steam, and when I purchased it steam indicated that it was still under development. There are NUMEROUS issues with this game that not only make it unenjoyable, but some that actually break the game and make it unplayable (freezes, crashes, loops, etc). The programmer of the game has failed to release an update that fixes these issues since the date of my purchase.

Efforts have been made to contact the designer with no success. The support button that your website offers takes you to his forum (which has been shut down for quite some time) and he does not respond to emails. He was once reached on a steam forum and actually called purchasing customers "Haters." (See the cart life forums on steam, they are largely unhappy customers)

As I said previously, I do NOT want a refund, I would very much appreciate if the game was developed to the state I assumed it would be when I purchased. I do not blame you steam (Hofmeier I do however) but to be fair I did buy this under the pretense that it was still under development.

Seeing as this game was listed as under development, is there any way that you (steam) can contact the developer and find his intentions of finishing the game? Or does buying a game listed under development always run the risk of not being finished (I ask genuinely, and without sarcasm)?

Thank you very much for reading, I await a response.

Bryan Wilson

[Traslo]

Very well said, I don't think many of us want a refund. We bought this game because we liked the idea of it, or at the minimum it sparked our interest. However, it is despicable the amount of time we wait for any changes to be made to the game, which is far from finished and is close to completely unplayable (and at many points, it IS completely unplayable). We really need Valve/Steam to look into this since we don't even have a way to reach the developer anymore since he shut his forum down and won't update his steam support

[Black Blade]

Well i am not an owner of the game and i do understand were you come from
Hopefully it will be address soon.. i do know some other game on here i headred that give out a refund, as it was unplayable.. but if the Dev dose not get back to work and fix it i don't think Valve can do much but give a refund maybe

[Bryanbear]

Honestly I would be ok with just bringing awareness to Steam/Valve that I'm not a satisfied customer, and the the product was not what I expected, so hopefully they won't get product from that same developer.

However, I would like to see a post from steam/valve aknowledging this.

[Black Blade]

引用自 busta_10000：

Honestly I would be ok with just bringing awareness to Steam/Valve that I'm not a satisfied customer, and the the product was not what I expected, so hopefully they won't get product from that same developer.

However, I would like to see a post from steam/valve aknowledging this.

over here i don't think you see that.. they uselly see and keep silent .... if it happens they will announcet it i think

[anthroteuthis]

I'd like to add my voice to the above. I bought the game after seeing it on Youtube. I got very excited, and over the last several hours have become very disappointed. I don't want a refund either. I would really like to play this game in its finished form. As it is, game-breaking bugs turn it into an exercise in frustration, and the developer is MIA. Forums remain closed, as stated above. I'd like to know if Steam can get any more information from the developer than we've been able to get.

[Claem]

As far as I know (could be mistaken) this game was not 'under development' when I purchased it. I thought I was purchasing a full game.

I found out after the purchase that I could get a free version. My purchased version allows me to play through steam, and the ability to play a (broken) third character. The third character I find useless, as I started a new game twice, and two hours in (both times), the game crashed. I left a bug report months ago on the developer's forums, but have gotten no response and the bug has not been fixed. And now, the forums are closed and the developer is AWOL.

I don't want a refund either. Honestly, for five dollars, I got some worth-while playtime out of the experience. I would just like to bring to Valve's attention that this game is unfinished and the developer has seemingly cut support for it.

I guess, either way, that is the double-edged sword of an indie game. Sometimes it's a gamble, and sometimes you lose.

[DeathReaper0117]

To think it was 9 years ago that i payed for that burning dumpster fire.

I was 12 at the time and had seen quite a few youtubers playing it so like everyone else i bought it, oh how i was disappointed.

When i was 12 i couldnt get games very often so when i bought this and seen how unplayable it was it seriously upset me.

It still upsets me, this game had so much potential and the developer just dropped it like a sack of bricks. worst part is in 9 years no one else has come along and tried to develop it further...

[my new friend]

The developer released the source code for free after he removed the game from Steam.
You can find it on github.