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Lux Skywalker Feb 16, 2022 @ 7:20pm

Steam Support

Steam support not resolving the issue that 30gb of my mobile data was robbed from me when installing Lost Ark through Steam. I did troubleshooting, I sent them my content logs, but they just reply back with the same thing. Telling me it's installed. I know it's installed, but why did it download 30gb of the game, then restart downloading from scratch.. they don't understand this. Get the same reply. Useless!!!

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Showing 1-15 of 16 comments

HikariLight Feb 16, 2022 @ 7:39pm

Why are you using mobile data to begin with? Steam is made for wifi downloads with a router or a hard line internet connection.

Last edited by HikariLight; Feb 16, 2022 @ 7:39pm

Spawn of Totoro Feb 16, 2022 @ 7:47pm

Not sure what you expect them to say or do. They are not responsible for your local system, nor your internet. Sometimes things happen an a computer looses data for some reason. It is rare, but it can happen.

Lux Skywalker Feb 16, 2022 @ 7:48pm

It's the only thing I can use but that isn't the point, never had this issue before on other downloads via my mobile. If a game has a pause option it should of saved files it downloaded and locate them to resume it not delete the progress and start all over.

Lux Skywalker Feb 16, 2022 @ 7:54pm

A computer don't just wipe downloaded content because you hit pause, never heard of it.

Spawn of Totoro Feb 16, 2022 @ 7:59pm

Originally posted by Lux Skywalker:
A computer don't just wipe downloaded content because you hit pause, never heard of it.

On purpose, no, but that doesn't mean data loss can't happen. If the drive suddenly disconnected , it could happen. There is also the Anti-virus software or other security software as well as disk cleaning software.

There are many reasons that can account for sudden loss of data.

rawWwRrr Feb 16, 2022 @ 7:59pm

The game was updated between when it released and now. Sometimes that'll cause your download to restart from zero if you paused it before allowing it to complete.

Spawn of Totoro Feb 16, 2022 @ 8:01pm

Originally posted by rawWwRrr:
The game was updated between when it released and now. Sometimes that'll cause your download to restart from zero if you paused it before allowing it to complete.

Yep, that is true too. If an update is released while downloading, it can mean the previously downloaded files are not longer current and need to be redownloaded.

C²C^Guyver |NZB| Feb 16, 2022 @ 8:27pm

As stated, Steam Support has nothing to do with your data and/or data caps. You're barking up the completely wrong tree.

Last edited by C²C^Guyver |NZB|; Feb 16, 2022 @ 8:40pm

Lux Skywalker Feb 16, 2022 @ 8:55pm

If there was an upate before my download then it wouldn't affect it, I downloaded it new on 15th, the update was yday.

Lux Skywalker Feb 16, 2022 @ 8:56pm

The files that had downloaded were on my computer but Steam didn't want to locate them instead complete replaced them all.

#10

C²C^Guyver |NZB| Feb 16, 2022 @ 8:57pm

Originally posted by Lux Skywalker:
If there was an upate before my download then it wouldn't affect it, I downloaded it new on 15th, the update was yday.

Steam Support has nothing to do with game updates either. That would be the game developer or publisher.

#11

Spawn of Totoro Feb 16, 2022 @ 8:58pm

Then your system lost the files some how, simple as that.

#12

C²C^Guyver |NZB| Feb 16, 2022 @ 8:58pm

Originally posted by Lux Skywalker:
The files that had downloaded were on my computer but Steam didn't want to locate them instead complete replaced them all.

Again, you are really confused as to what Steam Support does and what they can and cannot do.

#13