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germannnick Oct 29, 2021 @ 4:44pm
Steam is costing me Hundreds in failed downloads! How do I fix this
I live in the middle of no where and have to use cell data for my internet. It means I'm limited to 50 GB a month before Major overage charges get added on.

I REALLY need some help as my only option if I can't get this fixed is to not game until some sort of internet gets out here.

What steam seems to be doing is erasing any file that is partially downloaded. If I hit pause on the download it completely erases the update or download and makes it start all over. It does this if the connection gets interrupted as well. Right now it looks like steam personally ate up over 60 GB of data for a 27 GB update that still isn't downloaded! and that doesn't account for the 40 ish GB I have to use a month that isn't downloading games. WHAT AM I SUPPOSED TO DO?!?!?!

Does anyone know where steam stores the temporary files while it downloads them? I have tried searching through every file in my computer in admin mode and I can't find anywhere that its storing them. Also does anyone have supports number that could possible get me some documentation about this glitch so that I can BEG my service provider to work with me on these overages?
Last edited by germannnick; Oct 29, 2021 @ 4:49pm
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Showing 1-15 of 38 comments
ShelLuser Oct 29, 2021 @ 4:58pm 
How did you suspend your downloads?
germannnick Oct 29, 2021 @ 5:03pm 
Originally posted by ShelLuser:
How did you suspend your downloads?

I hit the pause button when I tested it.

other times the connection just gets interrupted when i get a text with a video attached or a video call comes in. Sometimes the cell service just goes out for 5 to 10 min out where I'm at.

I have no option to just take my computer in to download it from somewhere else anytime in the near future as I can't just set up in MCD's for 36 hours to download it etc.
ShelLuser Oct 29, 2021 @ 5:14pm 
I can't say for sure at this time (this is intruiging IMO so I'm going to test this myself) but I am afraid you might be out of luck here. To my knowledge the Steam download screen is just that... an option to download, not necessarily a download manager which allows pauses and resumes.

Gonna get back on that one.

Still... let's start with something substantial here: what game(s) are we talking about?
germannnick Oct 29, 2021 @ 5:27pm 
Originally posted by ShelLuser:
I can't say for sure at this time (this is intruiging IMO so I'm going to test this myself) but I am afraid you might be out of luck here. To my knowledge the Steam download screen is just that... an option to download, not necessarily a download manager which allows pauses and resumes.

Gonna get back on that one.

Still... let's start with something substantial here: what game(s) are we talking about?


Its for Age of Empires 4. I set aside the data for the game this month (34GB) and now its requiring an immediate 24.7 GB update (ok I'll pay some overages). So I go to download it before work and I get back to my data showing 60 GB gone through out the day and the update is only 10 GB along. I pause it to download my emails and when I start it back up it starts at 0!

Thanks for the help btw. I really appreciate it!
Originally posted by germannnick:
Originally posted by ShelLuser:
I can't say for sure at this time (this is intruiging IMO so I'm going to test this myself) but I am afraid you might be out of luck here. To my knowledge the Steam download screen is just that... an option to download, not necessarily a download manager which allows pauses and resumes.

Gonna get back on that one.

Still... let's start with something substantial here: what game(s) are we talking about?


Its for Age of Empires 4. I set aside the data for the game this month (34GB) and now its requiring an immediate 24.7 GB update (ok I'll pay some overages). So I go to download it before work and I get back to my data showing 60 GB gone through out the day and the update is only 10 GB along. I pause it to download my emails and when I start it back up it starts at 0!

Thanks for the help btw. I really appreciate it!

It really shouldn't behave that way with pausing downloads. I'm no expert on it though so hopefully one of the more Steam tech savvy folks see your thread.
sauron2012 Oct 29, 2021 @ 6:31pm 
I have same problem... My Doom Eternal failed at 70% and reset itself to 0% in downloading... Today my War Thunder downloading failed at 90% and reset itself to 0% and both games are downloading once again. This is ridicolous how bad steam works atm...
germannnick Oct 29, 2021 @ 7:07pm 
Originally posted by sauron2012:
I have same problem... My Doom Eternal failed at 70% and reset itself to 0% in downloading... Today my War Thunder downloading failed at 90% and reset itself to 0% and both games are downloading once again. This is ridicolous how bad steam works atm...

how can we get seems attention. I sent them a support request but there is a serious problem when a game cost more for steam glitches and data cost than game itself! I'm not going to complain to the point of karen but this needs to be addressed.
Haruspex Oct 29, 2021 @ 7:24pm 
I also live in the middle of nowhere. We have WISP Internet now. (Little satellite-dish looking thing. Line of sight microwave based.) Before we had that, I had to use my phone, and with a 15GB limit before things got impossibly slow, I had to get creative. I used an app that passed mobile data to my PC via USB, but made the traffic look like it was just on the phone itself. With an "unlimited" plan, this was usable.

My sympathies, but your lack of Internet isn't really a problem that Valve needs to solve. You can download smaller games. Download at a public Wifi hotspot on your laptop then transfer the install files to your desktop when you get home.

I remember when Half Life 2 came out, I bought the physical collector's edition and I was forced to install Steam for the first time. Even though I installed from disk, it still required an update that refused to download on my dial-up Internet at the time. I brought my PC to work so I could hook it up and let that update download, then I played the game in offline mode at home.

I sincerely hope you get halfway decent Internet where you are in the boonies soon, but until then all I can suggest is get creative and deal with it.
germannnick Oct 29, 2021 @ 7:45pm 
Originally posted by 8bitbeard:
I also live in the middle of nowhere. We have WISP Internet now. (Little satellite-dish looking thing. Line of sight microwave based.) Before we had that, I had to use my phone, and with a 15GB limit before things got impossibly slow, I had to get creative. I used an app that passed mobile data to my PC via USB, but made the traffic look like it was just on the phone itself. With an "unlimited" plan, this was usable.

My sympathies, but your lack of Internet isn't really a problem that Valve needs to solve. You can download smaller games. Download at a public Wifi hotspot on your laptop then transfer the install files to your desktop when you get home.

I remember when Half Life 2 came out, I bought the physical collector's edition and I was forced to install Steam for the first time. Even though I installed from disk, it still required an update that refused to download on my dial-up Internet at the time. I brought my PC to work so I could hook it up and let that update download, then I played the game in offline mode at home.

I sincerely hope you get halfway decent Internet where you are in the boonies soon, but until then all I can suggest is get creative and deal with it.


I have been creative so far. I used to go into town for work but 30 GB is not something you can set up and sit around for, public wifi rarely gets above 500 kb (estimated 3 days). I have used those apps but since i grew from a hacking teen to business owner I no longer go along the gray route. The one thing you are absolutely missing is that wasting data is steams problem. Just like carriers can charge data limits so can companies and although I never want to use the consultation and data clause from my companies data agreement I can charge steam for frivolous data usage over my company data lines. It falls under the same legalities as if you call a sex phone worker, the first accidental dial can not be charged if you hang up, but continual calls after you know what the number is, is chargeable.

Like wise this post and my support ticket notify them of the problem. If they don't fix it and waste data I can charge them for it all the same.

I'm not trying to be an ass but I paid for a game. They have been notified of the problem. Their system is continually grabbing and using data and seemingly deleting it. That is a real, billable resource the same way I get billed for it. That being said if it doesn't finish downloading tonight I am going to have to shut down my internet until I lock down steam and that can get even more expensive.
Wizardhermit Oct 29, 2021 @ 8:26pm 
I live out in the boonies too but I don't need to use my cell phone for internet. Where the heck do you live? like 2 hours away from civilization?
germannnick Oct 29, 2021 @ 9:58pm 
Originally posted by Wizardhermit:
I live out in the boonies too but I don't need to use my cell phone for internet. Where the heck do you live? like 2 hours away from civilization?

No I live about 30 min from the nearest town. Satellite has way to much lag and the trees make it extremely unreliable not to mention the data limits are about the same as cell data (50 GB a month)
Wolfpig Oct 29, 2021 @ 11:31pm 
Originally posted by germannnick:
Just like carriers can charge data limits so can companies and although I never want to use the consultation and data clause from my companies data agreement I can charge steam for frivolous data usage over my company data lines.

It falls under the same legalities as if you call a sex phone worker, the first accidental dial can not be charged if you hang up, but continual calls after you know what the number is, is chargeable.


If you do that good luck.
If i where a lawyer i would first ask why are you missusing your companys line for Private matters.


And one thing which might be causing a Complete New download.
If the connection in between is getting "lost" it might can corrupt the already downloaded parts, as the files should be compressed (no idea if it is that case always, and how Single files are packend) and so cant use the already loaded parts and has to start over.

Washell Oct 30, 2021 @ 12:20am 
Originally posted by germannnick:
Satellite has way to much lag
Starlink doesn't. Nor does it have a data limit (currently).
https://www.pcmag.com/news/spacexs-satellite-internet-service-latency-comes-in-under-20-milliseconds
Carlos100 Oct 30, 2021 @ 5:59am 
Theres something wrong your end as i download and pause all the time and nothing is lost?
ShelLuser Oct 30, 2021 @ 6:04am 
Originally posted by germannnick:
Originally posted by ShelLuser:
Gonna get back on that one.
>snip<
Thanks for the help btw. I really appreciate it!
In the mean time I've done some testing and also read up on the subject.

First of all: I stand corrected myself, Steam does use a download manager and yes: you can stop and continue this at any time you'd like. I should have known this: before you download a game Steam reserves a part of your disk by "pre-allocating" space for the game.

This does 2 things: first it ensures that there's enough space for the download (and that this won't "just" get used up by something else) but second: it also provides a "storage buffer" for the download itself (more or less, I'll spare you the technical mumbo jumbo).

As for the temp section and all that: it's all in your Steam client program folder, everything. Including the temporary storage. How do I know? Not only because of the obvious folder names, but during my testing I went as far as to force Windows to remove and clean up all temporary files (while the Steam client was shut down). When I re-started Steam my download was still at 2%.

Now.... some things I'd recommend:
  • Always shut down your Steam client in a clean way. When in doubt: right click on the icon in the system tray and use the exit option there before you shut down your PC. Most problems with the Steam client (like suddenly uninstalled games and such) are caused by not properly shutting down the client.
  • Limit your downloads: go to your Steam client settings, open the 'Downloads' tab and then: 1) Limit your auto-download margin to one hour (preferably an hour while you're asleep). 2) Disable "Enable downloads during gameplay" to prevent downloads happening in the background.
  • Always pause your downloads before shutting down your computer and/or Steam: open the Steam client (your games library) and you'll find the 'Downloads' option in the 'Library' menu. Like I said: always pause your download(s) before shutting down.
About my last point: I noticed that Steam seems to do this automatically but I also encountered a few weird moments where it almost looked as if Windows was forcefully shutting down Steam!

So just to be on the safe side I strongly recommend doing it this way. There's also an advantage to gain here: the moment you start Steam again then it won't automatically pick up where it left off, which would allow you to spread your downloads a lot easier while still being able to play your Steam games. In other words: you'd have to restart ("unpause") the download(s) manually yourself, which I'd imagine is a good thing for you. But it should continue where it left off.

I hope this can help!
Last edited by ShelLuser; Oct 30, 2021 @ 6:06am
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Date Posted: Oct 29, 2021 @ 4:44pm
Posts: 38