Vertical line in valve index

[Veikryss]

I just got my index yesterday and noticed that there is a single red line running vertically in the left eye and was wondering what kind of problem this is and if I would need to contact support

[crunchyfrog]

I would first read your manual or data that comes with it to see what method they say for contacting. It MIGHT be support or it might be a different, dedicated link.

That said, that sounds like a manufacturing problem in the screen. Modern screens have flexible cables that are usually soldered (or heat pressed) directly on to the edge of the screen itself. Saves space but if the adhrence isn't quite right, it does stuff like this. I've had a few tellies do it and they can be fixed ofttimes by going in and rehating or "irnoing" that connector.

Obviously you're not going to do this here, but hopefully this will make you understand what it is.

Sometimes though it can be reset with a test program that runs through the colour spectrum, as it can just be because it's new (though those cases are usualy regarding individual pixels rather than this).

In any case, find out the best place to contact then let them know. I'm sure it'll be a return issue.

[WhiteKnight]

This forum might help https://steamcommunity.com/app/250820/discussions/