Dupe Key Issue

[noodleums]

I have contacted the seller and they said to tell to take the game out of her account into mine. I messaged Steam Support 3 times and google responded saying 454 TLS currently unavailable. I just want to get Steam Support's attention so we can fix this issue. Or if someone else has a solution, that would be fine.

[Crazy Tiger]

No need to contact Steam support, they can't do anything. The seller redirects you towards them because they know that. You should get a refund from the seller, since they sold you a not working key.

Edit: are you, btw, implying that a person is trying to sell you a game from their library? Cause licenses cannot be transfered between accounts.

[eram]

i hope you didnt spent too much money.

[LowJack_VA1]

I also hope you didn't lose too much, but Steam Support won't help you with a dupe key, you have to take that up with how you got the key.

[Overseer]

A key can only be used once. It's just one key. Dupes don't exist. If it has been activated it has been activated.
If you end up with a key that is already in use you need another key. Steam Support cannot help you with third-party sales agreements.

[Muppet among Puppets]

You ask for your money back, because what you got was something like an eaten fruit

[Paratech2008]

Games can't be transferred from one library to another. Keys only work one time.

[Your Mom's Oshi]

You got scammed by the seller. Keys are only good once.

[J4MESOX4D]

Steam don't deal with keys - they simply provide the DRM redemption for external purposes on behalf of the developer/publisher.

[noodleums]

Wow, that sucks...

[Judgmental Amaterasu]

Αναρτήθηκε αρχικά από MachoCylinder45:

Wow, that sucks...

That's the risk you run purchasing from random places.

[noodleums]

They gave me a refund. I think they were trying to protect there 100% satisfaction rate on Ebay. That's why I trusted them in the first place.

[noodleums]

They sent me this:

I will refund you immediately, I never want an unhappy buyer. Typically buyers who buy used PC games know that used games and used keys are attached to a Steam Account. You have to contact them to release it to you. When you have the game and the key they require a picture of it to show you are the owner.

Just keep the game and try to do that, and let me know if you were successful.

[Washell]

Keys have never been transferred. It's possible to claim the account it's on (*) if you have the original packaging/disk case but there's nothing you can do with an emailed type key, or even a picture of the box with the key.

The seller is either ignorant or full of bull excrement.

In the terms (Section 9B):

You may cease use of a Subscription at any time or, if you choose, you may request that Valve terminate your access to a Subscription. However, Subscriptions are not transferable, and even if your access to a Subscription for a particular game or application is terminated, the original activation key will not be able to be registered to any other account, even if the Subscription was obtained in a retail store

https://store.steampowered.com/subscriber_agreement/

* Which will most likely lead to a tug of war with the actual owner and likely leave you emptyhanded or in the worst case the entire account suspended if neither of you can conclusively prove first ownership.

There's no such thing as a used PC game these days. Just fancy coasters.

[Judgmental Amaterasu]

Αναρτήθηκε αρχικά από MachoCylinder45:

They sent me this:

I will refund you immediately, I never want an unhappy buyer. Typically buyers who buy used PC games know that used games and used keys are attached to a Steam Account. You have to contact them to release it to you. When you have the game and the key they require a picture of it to show you are the owner.

Just keep the game and try to do that, and let me know if you were successful.

They're just trying to keep their scam going. There is no "releasing steam keys". Even if a Steam account was to be deleted who owned a game that key is still registered even if to something that doesn't exist anymore.

[crunchyfrog]

Αναρτήθηκε αρχικά από MachoCylinder45:

They gave me a refund. I think they were trying to protect there 100% satisfaction rate on Ebay. That's why I trusted them in the first place.

I can understand your assessment there.

However, for the future, buying keys from either rando users or from dodgy key sites is NOT a good way to do things.

At the very least you'll get experiences like you got, but it can be far worse. Many spare keys are either directly stolen from the devs, or bought with stolen credit cards (or other fraud).

In those cases, you buy the key, you activate it and all is seemingly well. And then your game disappears from your account. Valve remove it because it comes back as being stolen or bought with stolen means. Now you're out of pocket and the place you bought it from with either ignore you or deny responsibility.

Even worse, if you go all in and buy loads of games through these methods, Valve can take notice and take action as it IS a breach of the steam agreement.

You are better off keeping an eye on the reputable sellers outside of steam - the charity bundles like Humble Bundle, Fanatical and so on. Plus sites like Amazon or Green Ma Gaming.

it just isn't worth the hassle otherwise.