How can I contact Steam Support Directly?

[Vargas78]

The Help options do not address my specific issue, and i keep getting declined a refund from an obvious bot barrier that just triggers because its been over 14 days. But I am a victim of an unscrupulous developer on the storefront, who took my money but cut and run. After releasing a final update that stopped the game i bought from working.

[Satoru]

Since you don’t qualify for a refund it’s being denied

[J4MESOX4D]

I bet you're over the two hour mark also which is another requirement you have to meet.

[ǝsɹǝɯɯı 🖤]

2 hours and 2 weeks must be met as in order to get a refund
if anyone of these fail, you can submit a manual ticket but valve can always deny if that's the case,,

[ShelLuser]

Go to your purchase overview, find the game in there and then use the "I still have a question" option to open a manual ticket, then explain your issues.

[LowJack_VA1]

Try a manual refund:

Go to Steam Support here:

https://help.steampowered.com/en/wizard/HelpWithPurchase

Click the game
Click 'I want a refund'
Send an email to Steam Support

Expect them to reject the manual refund

There is no way to talk to Steam Support directly.
If your manual refund request is denied you are not getting a refund.

Good Luck

[Start_Running]

Who wants to take bets as to whether or not the OP is trying to refund an Early Access game they boyught some time avgain and played for quite a few hours?

[LowJack_VA1]

Originally posted by Start_Running:

Who wants to take bets as to whether or not the OP is trying to refund an Early Access game they boyught some time avgain and played for quite a few hours?

Looking at their post history they seem to be complaining about 'Jet Set Corps'.

[Vargas78]

You shouldnt make such negative assumptions Start_Running, especially if you are wrong on them.

Yeah the game was called Jet Pack when i bought it. But changed name to Jet Set Corps. I was an 80's kid and grew up in 8-bit era so it was a nice bit of nostalgia, an innocent enough purchase that got taken away. I speculate it's an IP issue, but that shouldn't be the end users place to judge what can be a risky buy or not. What worries me here is the precedence it sets. Does it mean any purchase i make can just be taken away legally with no explanation?

I will go for the email option though, thanks for the suggestion.

[Vargas78]

Originally posted by J4MESOX4D:

I bet you're over the two hour mark also which is another requirement you have to meet.

I've only played it about 18 minutes but it has been a few months since the purchase. I was happy with the product, it was a retro inspired title i wished to play more of in the future. But the problem is that yesterday a patch was made, which initially made me happy as i thought the game was still getting support, perhaps even new content. Instead it made the game unplayable, deliberately. The game was also withdrawn from store, perhaps prior to that.

[Hennix]

few month!!

no chance even with manuell ticket

[Vargas78]

Originally posted by Hennix:

few month!!

no chance even with manuell ticket

But what i bought has been taken away with no explanation. That sets a dangerous precedence, does it mean any game you buy can just be taken away with no explanation? The game was cheap but imagine if you spent £60 on a single player game that doesnt require servers to be maintained, for that to happen. And with no legal angle to stand on? That can't be right.

[Brian9824]

Originally posted by Vargas78:

Originally posted by J4MESOX4D:

I bet you're over the two hour mark also which is another requirement you have to meet.

I've only played it about 18 minutes but it has been a few months since the purchase. I was happy with the product, it was a retro inspired title i wished to play more of in the future. But the problem is that yesterday a patch was made, which initially made me happy as i thought the game was still getting support, perhaps even new content. Instead it made the game unplayable, deliberately. The game was also withdrawn from store, perhaps prior to that.

A few months over the purchase basically means very little chance of a refund. Steam no longer has your money, the publisher does. So if anything you'd need to contact the publisher to try to get a refund

[Brian9824]

Originally posted by Vargas78:

Originally posted by Hennix:

few month!!

no chance even with manuell ticket

But what i bought has been taken away with no explanation. That sets a dangerous precedence, does it mean any game you buy can just be taken away with no explanation? The game was cheap but imagine if you spent £60 on a single player game that doesnt require servers to be maintained, for that to happen. And with no legal angle to stand on? That can't be right.

It's not steam's fault, the store doesn't offer a lifetime warranty on products that aren't sold by them. It's going to be between you and the people who actually made the game.

[Crazy Tiger]

Originally posted by Vargas78:

Does it mean any purchase i make can just be taken away legally with no explanation?

As it currently is regarding licenses? Yes, they can.

You say a few months, it's highly unlikely Steam will give you a refund. You might be lucky, but in the end your issue is with the game developer and not the store. There comes a point where the store fulfilled its responsibility and the issue has to be dealt with the product creator and owner.

But as I said, you might be lucky.

[Vargas78]

That sucks, steam should do more to police it's storefront. One day, an unscrupulous developer will release a 60 dollar game and do this same kind of thing and people will get stung hard.