Borderlands 3 refund, I wanted Super Deluxe Edition

[AMLagonda]

I hastily purchased Borderlands 3 as I was playing the free weekend and I wanted the Super Deluxe Edition but I purchased the normal version by mistake.
Its frustration that there is no way to fix this and I dont think I will get a refund as more than 2 hours played...

[ElvisDeadly]

Submit a manual ticket rather than using the refund option which will be auto rejected based on playtime.

Explain what you want to do and make sure you ask to refund the money to your Steam Wallet.

Hope for the best, they don't have to give you a refund so it's down to luck after that

[AMLagonda]

Cant find a way to do a manual ticket.

[Ttiki]

Well, go to Steam support[//] > login > Purchases > Search in the list the purchase for Borderland > I have a question about this purchase. Tell them everything and hopefully you will have a solution!

[AMLagonda]

I will give that a go, I dont have my hopes up but it wont hurt to ask :)

[criscg2]

Same thing happened to me a few months ago. Although I realized it right after I bought it. I was able to get a refund, I think fairly quickly(there was a sale, refunded within the sale time frame). Hopefully, the same thing will happen for you.

[ElvisDeadly]

Originally posted by AMLagonda:

I will give that a go, I dont have my hopes up but it wont hurt to ask :)

Yeah it doesn't hurt to try, Good Luck

[AMLagonda]

My refund was not accepted as I did not state why I wanted one, they have not responded to my manual ticket yet.

[AMLagonda]

Seems I was denied.
"We will not be granting a refund at this time as there is no evidence that the product has a major defect as defined under Australian law."

[cSg|mc-Hotsauce]

Originally posted by AMLagonda:

Seems I was denied.
"We will not be granting a refund at this time as there is no evidence that the product has a major defect as defined under Australian law."

You said there was a defect?

[crunchyfrog]

Originally posted by AMLagonda:

Seems I was denied.
"We will not be granting a refund at this time as there is no evidence that the product has a major defect as defined under Australian law."

You were told to detail it exactly as you have here.

So what DID you tell them, because not having a reason AND the text about faulty goods under Aussie law leads me to believe you either missed loads out or didn't phrase it correctly.

So please tell us what you wrote EXACTLY.

[ElvisDeadly]

Originally posted by AMLagonda:

Seems I was denied.
"We will not be granting a refund at this time as there is no evidence that the product has a major defect as defined under Australian law."

What?

What did you say in the manual ticket?

[Mad Scientist]

You'd get a lot further if you were honest with them than trying to pull that stunt.
No support likes seeing legal shenanigans where there is none, great way to be blocked from future ability to refund anything.

[AMLagonda]

Originally posted by cSg|mc-Hotsauce:

You said there was a defect?

:qr:

No that was just the refund option, I was very honest with them and wrote down exactly what the problem was but as ElvisDeadly first wrote, it was (I think) automatically rejected.

I did do a manual ticket and They have refunded me the money so all is good :)

It just took them a couple of days to see it and get back to me, I am quite pleased with Steam.

[ElvisDeadly]

Originally posted by AMLagonda:

Originally posted by cSg|mc-Hotsauce:

You said there was a defect?

:qr:

No that was just the refund option, I was very honest with them and wrote down exactly what the problem was but as ElvisDeadly first wrote, it was (I think) automatically rejected.

I did do a manual ticket and They have refunded me the money so all is good :)

It just took them a couple of days to see it and get back to me, I am quite pleased with Steam.

Ah, some confusion. I think we all thought you'd said it was defective in the manual ticket.

Yeah, no matter what you wrote on the automated refund option it would be rejected. The text box and the 'reason' are just data collection on why you are refunding, time owned and time played are what it looks at.

Thats why in these situations you need to go the manual ticket route and explain clearly.

Anyways, glad you got your refund.