Chargeback :: Steam Discussions

All Discussions > Steam Forums > Steam Discussions > Topic Details

rosche-horne Sep 29, 2018 @ 6:21am

Chargeback

I had a problem with a game I bought, if I dispute it on valve what happens. Do they respond to the dispute, what happens if undispute it, and what should I do?

< >

Showing 1-15 of 22 comments

SpunkyJones Sep 29, 2018 @ 6:45am

If you meet the requirements you get a refund, if you do a chargeback from the payment provider, the account will lose functionality, maybe temporarily, maybe permanently.

What’s the exact issue?

Crashed Sep 29, 2018 @ 6:59am

Go here and select the game you are having issues with:
https://help.steampowered.com/en/wizard/HelpWithGame

Don't chargeback via your payment provider as Valve will consider that to be fraud.

If your game has less than 2 hours playtime and less than 14 days ownership you can request an automatic refund via Steam Support.

Last edited by Crashed; Sep 29, 2018 @ 7:00am

Matt Sep 29, 2018 @ 7:22am

Don't ruin a 15 year old account with a chargeback...

Cathulhu Sep 29, 2018 @ 7:23am

Originally posted by rosche-horne:
I had a problem with a game I bought, if I dispute it on valve what happens. Do they respond to the dispute, what happens if undispute it, and what should I do?

Well, that do you think will happen when you commit fraud?

Crashed Sep 29, 2018 @ 7:25am

Originally posted by Matt:
Don't ruin a 15 year old account with a chargeback...

The forums need a thumbs-up button!

Spawn of Totoro Sep 29, 2018 @ 7:25am

Originally posted by rosche-horne:
I had a problem with a game I bought, if I dispute it on valve what happens. Do they respond to the dispute, what happens if undispute it, and what should I do?

No, they do not respond to the dispute.

They lock your account from adding any more games, until you reverse the chargeback. Can't even add keys, funds or make any purchases.

A better idea:

What game and what is the issue with it? Maybe we can either help or direct you to where you can get help.

rosche-horne Sep 29, 2018 @ 7:32am

Originally posted by Spawn of Totoro:
Originally posted by rosche-horne:
I had a problem with a game I bought, if I dispute it on valve what happens. Do they respond to the dispute, what happens if undispute it, and what should I do?

No, they do not respond to the dispute.

They lock your account from adding any more games, until you reverse the chargeback. Can't even add keys, funds or make any purchases.

A better idea:

What game and what is the issue with it? Maybe we can either help or direct you to where you can get help.

Would I get into any legal trouble, tell me exactly what they do. Do they just lock the account.

cSg|mc-Hotsauce Sep 29, 2018 @ 7:33am

Read https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

rosche-horne Sep 29, 2018 @ 7:33am

Originally posted by Matt:
Don't ruin a 15 year old account with a chargeback...

Yeah I’m not gonna do it I was thinking about it but more than 2/3 of my life was here. I grew up here so I doubt I’d do it, I’m just kind of curious tbh.

Matt Sep 29, 2018 @ 7:34am

People may think that when a chargeback is filed, it kicks off a fancy and organized process where the bank or credit card processor calls the merchant to discuss and figure out the specifics of a transaction. Then they get back to the consumer with a response. And that might happen for huge purchases. However for small purchases, the cost to investigate would be so much more than just returning the money. So what actually happens for small chargebacks is the credit card company either forcefully takes back the money from the merchant or the bank eats the cost. When the bank eats the cost, that ultimately gets passed back to consumers. This is partly why you really should only file legitimate chargebacks where actual fraud took place (i.e. unauthorized purchases that took place after your card was stolen).

#10

rosche-horne Sep 29, 2018 @ 7:36am

Originally posted by cSg|mc-Hotsauce:
Read https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

:qr:

Alright I read it. Thank you! Yeah sorry about that I just wanted to know. So I can just contact steam for a refund right, j don’t have to do a chargeback cause I know those are a pain in the ass.

#11

rosche-horne Sep 29, 2018 @ 7:37am

Originally posted by Matt:
People may think that when a chargeback is filed, it kicks off a fancy and organized process where the bank or credit card processor calls the merchant to discuss and figure out the specifics of a transaction. Then they get back to the consumer with a response. And that might happen for huge purchases. However for small purchases, the cost to investigate would be so much more than just returning the money. So what actually happens for small chargebacks is the credit card company either forcefully takes back the money from the merchant or the bank eats the cost. When the bank eats the cost, that ultimately gets passed back to consumers. This is partly why you really should only file legitimate chargebacks where actual fraud took place (i.e. unauthorized purchases that took place after your card was stolen).

Alright, thanks man really appreciate it

#12