Client crashes my computer(blue screen) just about every time the client updates.

[Draacco]

This is getting old.... Your client keeps blue screening my computer just about every time the client has an update and every subsequent start of the client results in a blue screen again and again and again for 7 months now.

I'm having no other problems with any game or other program on my system for 2 years now, just the steam client. I have to delete steam using control panel as just reinstalling steam over the broken client doesn't work or fix the issue. The new Steam client no longer recognizes my steamapp folder and will NOT verify the Games installed using that. It makes me download every game again, and I have no options to just copy the old steamapp folder and have steam recognize that either.

Can I get a solution to make steam recognize my old steamapp folder and verify those game installs instead of making me re-download every time

Solutions please, no trolls.

System Specs:
Windows 10 64 bit
Intel i9-7980XE 18 cores, 36 logical processors.
Asus ROG Rampage VI Extreme motherboard
32 Gig DDR4 Corsair Dominator Platinum DHX extreme performance RAM.
Titan Xp Nivida Video card
2x SSD M.2 970 EVO
HD seagate 3TB

23 blue screen crashes in 7 months.

Critical 3/27/2020 2:38:00 AM Kernel-Power 41 (63)
Critical 3/26/2020 3:20:54 AM Kernel-Power 41 (63)
Critical 3/25/2020 3:24:28 PM Kernel-Power 41 (63)
Critical 3/25/2020 3:20:31 PM Kernel-Power 41 (63)
Critical 3/16/2020 4:58:43 PM Kernel-Power 41 (63)
Critical 3/8/2020 4:42:07 AM Kernel-Power 41 (63)
Critical 3/8/2020 4:38:54 AM Kernel-Power 41 (63)
Critical 3/8/2020 4:28:02 AM Kernel-Power 41 (63)
Critical 3/8/2020 4:24:54 AM Kernel-Power 41 (63)
Critical 3/8/2020 4:14:42 AM Kernel-Power 41 (63)
Critical 3/8/2020 4:10:10 AM Kernel-Power 41 (63)
Critical 3/8/2020 4:00:51 AM Kernel-Power 41 (63)
Critical 2/1/2020 2:05:43 PM Kernel-Power 41 (63)
Critical 2/1/2020 2:02:29 PM Kernel-Power 41 (63)
Critical 1/16/2020 3:29:42 PM Kernel-Power 41 (63)
Critical 12/29/2019 7:35:40 PM Kernel-Power 41 (63)
Critical 12/29/2019 7:13:05 PM Kernel-Power 41 (63)
Critical 12/29/2019 7:08:13 PM Kernel-Power 41 (63)
Critical 12/29/2019 7:00:38 PM Kernel-Power 41 (63)
Critical 10/30/2019 6:35:55 PM Kernel-Power 41 (63)
Critical 10/18/2019 6:35:14 PM Kernel-Power 41 (63)
Critical 8/17/2019 10:18:31 PM Kernel-Power 41 (63)
Critical 8/15/2019 9:08:52 AM Kernel-Power 41 (63)

Event Log Properties

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/27/2020 2:38:00 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: XXXXXXX
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-03-27T07:38:00.755377000Z" />
<EventRecordID>22838</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>XXXXXXX</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">10</Data>
<Data Name="BugcheckParameter1">0x80000000</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x1</Data>
<Data Name="BugcheckParameter4">0xfffff8014c82abea</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

[The Giving One]

What about your PSU ? I see that you have Kernel-Power 41 errors there. I have seen those in some cases where the system had a failing PSU or power issues otherwise. Included in the event viewer report as a possibility, too :

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

[Draacco]

Doesn't seem to be a power error, again it only happens when I start steam and there is an update to steam. ALWAYS Every time. Every other program works fine.

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

My power supply is a 1200W Corsair AX1200 (digitally controlled)

[The Giving One]

Originally posted by Draacco:

Doesn't seem to be a power error, again it only happens when I start steam and there is an update to steam. ALWAYS Every time. Every other program works fine.

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

That is good to keep in mind, don't get me wrong, but it is not proper troubleshooting to assume that because event A happens right after action B, that action B was the cause of event A.

It may be something related to action B (Steam update) but not directly caused by it.

BSOD errors are almost always hardware or driver related.

[Draacco]

I hear ya, but again 23 times I've opened up steam and computer crashes, and will continue to crash until I delete steam and reinstall. Then it works until there is another client update and blue screen again. It's been a recurring instance for 7 months now. Same program same crash every time.

[The Giving One]

So let's talk maybe about where Steam would apply update files, and look at things that way.

Where is your Steam installed in the system ? I guess it's on one of the SSD's you have.

Those are Samsungs, right ? Have you ran the Samsung tool to be sure they have fully updated firmware ?

If your Steam is installed somewhere else, please correct me.

[Draacco]

Back last year I put the steam client and game files on same SSD which was NOT the C drive and everything worked fine for awhile. Update happened in August and crash occurred. I thought it might be something with my newer system as you have pointed. I searched high and low for the issue, but the only thing causing the crash was trying to open steam client and it was an instant crash every time.

I thought It might be a one off or something that would be corrected, but only option for me was to delete and reinstall steam. No more crashes until a new update.

I moved the steam client to my C: drive SSD and game files on other large SSD for games. Same blue screen issue soon as steam tried to install an update.

I haven't run the samsung tool

[The Giving One]

When challenging issues like this present themselves, I will also ask about the BIOS that is currently installed.

That is quite a nice system you have, and newer drivers and maybe a BIOS are something that will be reoccurring, surely.

Have you checked the ASUS website for the newest BIOS and drivers for your system ? As you may know, don't trust Windows to update your drivers to full effect.

That is what I really dislike mostly about Windows 10 personally. I prefer to download my drivers from the official website and install them myself.

Also, make sure all your BIOS settings are optimized, of course. Maybe you can't see how any of this is relevant, but process of elimination suggest making sure that all the hardware drivers in the system are fully up to date, and BIOS also, in cases like this.

EDIT...............

It's also quite possible that one of those SSDs is having problems, even if not that old or high quality (Samsung).

Maybe rare, but it does happen. Have you ran disk check and checked all the drives for errors or bad sectors ?

This would make sense, given the nature of your errors and when they take place. It's also why I highly suggest making sure the firmware is up to date on them.

[Draacco]

Just ran the SSD Tool and updated the firmware. Hopefully that solves the issue. I will check on the bios firmware also I know I updated that back 6 months ago.

I checked both SSD's for errors as that was the first thing that crossed my mind when the blue screen occurred.

[Crazy Tiger]

Check your RAM.

[Draacco]

firmware and bios is already been updated. Check what on my Ram? for one program? If it was happening to other programs I'd be all over that, but its JUST the steam client and ONLY when it tried to update. After the blue screen, every time i try to open steam it blue screens again until I delete and reinstall steam.

What I need from you tech guys is a way to make steam recognize my steamapp folder game files with the new fresh client.

[Crazy Tiger]

I've had instances where only Chrome would crash my HDD til the HDD died completely, all games worked flawlessly up til that point. I've had instances where in the past only one program would cause faults because it somehow used the same blocks on a RAM stick.

Never ever think "it's just one program, so that can't be it" when dealing with hardware issues.

Do a RAM memtest to make sure. I'd also not factor out a defective SSD yet.

[The Giving One]

Originally posted by Draacco:

What I need from you tech guys is a way to make steam recognize my steamapp folder game files with the new fresh client.

We are just regular Steam users here , friend. Just users trying to help each other. If you meant here that you thought we work for Valve or something.

[Draacco]

I did find out finally how to make steam recognize my old steam app folder.. it was under STEAM>Settings>downloads. The download manager or right clicking properties on the game will not get you to this menu. So that problem has been solved.

[The Giving One]

Originally posted by Draacco:

What I need from you tech guys is a way to make steam recognize my steamapp folder game files with the new fresh client.

The BSOD errors (forced shutdowns) are surely related to that. Solve the BSOD issue, and that issue will surely get solved in this case, too.

See this :

Installed games are appearing as uninstalled

https://support.steampowered.com/kb_article.php?ref=8379-RYIP-2998

[Draacco]

I cant solve the issue if I can't open the client. the only option I have is to uninstall steam and make sure the game files are on another drive and keep the games backed up. Luckily I was able to direct steam to another steam app folder which was the major dilemma for me.