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And just to name a few other things that Steam has that epic doesn't that do actually matter to a large number of people...
Achievements
Discussion forums
Cloud Saves
User Profiles
User Reviews
Mod distribution
discussion groups
item trading and selling
library sorting
account sharing
streaming to other devices
broadcasting
screenshot capture
user created guides
wish lists
There is more but you get the point. When people complain that epic is better, they seem to leave out a LOT of information about what Steam has but epic (and many other game stores with a client) do not have.
Epic buys the games that they are giving away. In other words they are not even free, the developers get checks from epic to give away their games, to draw in people. Valve does not buy the games, it gives devs the option of putting their games up for free if they want. They can easily set what ever price they want for the games. Also epic can only do this for so long before they burn through their money because fortnite will not be popular for ever, its already loosing lots of people and money.
Valve does not make games exclusive to Steam only, thats 100% up to the developers to do that. Epic on the other hand have been giving game publishers suitcases filled with money to make their games exclusive to epic, so far there is no information on if this actually means they sell more on epic then on steam because the games that are epic exclusive have not hit the end of their exclusive date yet and that information might also never be given out, or hid in such a way that no useful data can be gleamed from it. One of the first games to end its epic exclusive will be borderlands 3. Depending on how its released on steam (with the included Denevo DRM that many gamers despise) it could hurt the sales on Steam. There is also the fact that Borderlands 3 has been given out with AMD cards and I think CPUs too, so again depending on how those are included in the earning reports might skew that numbers too.
Valve also does not force game developers to use DRM at all. They provide a way for they to use steam as a DRM but not every game maker uses that. No DRM is what GOG is known for. Some publishers don't mind that, some do.
Epic is 40% by a Chinese company who by its very nature has to hand over information about anyone on their service to the Chinese government anytime they ask, they can not say no or else their people go to prison or worse. Valve is 100% American owned and if the US government asks for anything more then tax related info on US citizens only Valve can tell them to get stuffed because legally they can't do a thing, unless there is a warrant involved which has to be proven to be needed in a court of law first.
So ya, once epic and all those other store clients are on the same level and offer the same or better stuff then steam, then you can claim that epic is better and that Valve should be worried. Till then, no there is nothing for Valve to really worry about.
While most of the stuff is irrelevant for me, I made another test: I looked at the last 10 games I've played. Actually played, so no card-idling, no Christmas sale tasks, and no launches to check for something to answer a question.
Out of those 10 games, 0 are available on Epic. I can probably go further back, but "last 10" sounds good enough for now. In fact, I made some test searches on the Epic website to confirm that their search function can indeed find games by title, because it does raise suspicion if every search comes back empty.
I've only tried a few of those on GOG; some surprised me because they aren't there, while others surprised me because they were there. Regardless of what the actual number might be, GoG covers more than 0 of those games.
The future may be different, but that's the case right now. I say take the free stuff while you can though, because it won't last forever.
Steam already had a far superior product. Forums, review section, workshop, cloud saves, etc. However, Valve has decided to take a fat dump all over it's customers by inflicting this library downgrade upon us. You want a suggestion for an improved business practice? How about listening to the customers, Valve does NOT do that. The library beta started something like 8 months ago, iirc. Since then, in the beta forum nearly all of the feedback was negative. Then it was pushed to the rest of us. Nearly all of that feedback was negative. Valve has not responded or interacted with the customers in any way regarding these changes. As such, many including myself no longer buy games here.
The only people who can put Valve out of business or make another game store the new market leader are the people who work at Valve. But they're working pretty damn hard at it, and driving customers away.
Yeah... I don't see it happening. Valve is just leaps and bounds ahead in everything as been stated. Long as Valve protects my investment which I hope... maybe, I'm in their corner.
While some might argue that the later hyper agressive strategies aren't "sustainable", they actually are due to the ever changing terms of agreement regarding not only the distribution but also the development such as independent development of digital games and how these are affected. The sooner you realize that, the better, as Valve's reign isn't ironclad, no matter how much we all wish for it to be (looking at you microtransactions based strategies).
While you were bickering among yourselves to see who was able to criticize better what you think is a cry for "free stufz pl0x", you could have focused on the real point, which is written as "please, suggest possible business improvements that you think might be pertinent" for Valve's sake, and for the user's sake, and nothing more. If you have no understanding of how digital business works and are here just for trolling or flaming bs, please, get out of this discussion.
For better understanding, please look away from the mirrors for a second, and learn the difference between an attempt to suggest new practices over copying other businesses practices.
How about reading the many other huge mega threads on the topic from last year first. Everything that needs to be said was done so a while ago.
Except that burning money like Epic does actually isn't sustainable. It's all based on gaining a foothold, just like Microsoft did with it's Xbox console and EA did with Origin.
That still warrants the question "is that necessary"? A question you still haven't answered.
And to be fair, if your OP is mostly about free games (reread your OP and Quints post, it really matches), of course people are going to say things about that.
Firstly, that people don't agree with your stance does not mean they're trolling orflaming. They simply disagree.
Secondly, you don't get to decide who participates in a discussion and what they are allowed to say.
Then next time make your OP more clear on the matter. As others also have stated and picked up, your OP mostly seems to be a rant wanting more free games.
Excpet
The only improvement they do is giving away free stuff.
Else they have a terrible business practice. They burn money to make themselves more attratcive to customers and ruin the competition, demanding to lower their cut. While they themselves cannot even sustain their low cut - as has been evidenced by passing on payment fees to the customers.
There is nothing to learn from how Epic runs their shop.
They tried something new and it didn't work well, you'd be hard pressed to find a company that hasn't had the exact same thing. Fortnite has done a bunch of changes people haven't liked too for instance
Nope, and they never will. Just like the friends list changes from years ago a vocal minority don't like it, and you know what? Nothing has changed for steam. No matter what change you do some people won't like it. That's a fact of life
Perhaps not, but Valve wants to get into more of a VR market and its a good way to sell their equipment and get into the market.
Actually people have been asking for years for something to be done about review bombs and again its something thats barely used except in the most extreme cases and is optional. Plus you know what, those who don't like it......ignored it and nothing changed. DESPITE their vocal outcry, threats to leave, etc.