Account banned for no reason

[justenjoy]

Hi All,

One morning I woke up, suddenly receive account alert which stated my account getting banned. I approach steam support and they told me my account involved in gambling activity. HELLO? Trading is considered gambling ? Why is this happening? I am such a loyal fans in Dota, even buying many items for trading purpose. My steam currently worth 2.4k USD with 1k++ wallet. Can anyone help me with this?

[ONe_mOMENT]

What's the exact notification you're getting and where are you getting it from?

You're either banned or you're not. You don't get warned of upcoming bans.

[justenjoy]

This account has violated the Steam Terms of Service Agreement.
This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.


Account functionality has been restricted.
If you believe you have received this message in error, please contact Steam Support so that we can assist you.

More info on this topic is available here: Steam Terms of Service Agreement.


and then the reply from the steam

Your account has been locked for violating the terms of the Steam Subscriber Agreement. The account has been identified as being involved in commercial or gambling activity based on trading, community reports, and other factors.

This lock is permanent and Steam support cannot help you further with this. If you have further concerns about terms of service violations please direct correspondence to our legal department at:

Legal Department
Valve Corp.
P.O. Box 1688
Bellevue, WA 98009
USA

Please note you will not receive further replies regarding this issue.

Steam Support
Jake

[ONe_mOMENT]

Then if you contacted support, and that's the reply you got. I would suggest you re-think your activities when it comes to trading.

[justenjoy]

but still, I am just trading, why ban me?

[ONe_mOMENT]

Originally posted by justenjoy:

but still, I am just trading, why ban me?

Only you can answer that.

[justenjoy]

If I'm able to answer, I won't be posting this.

[Si-Fi]

There is more to that question that can be answered and likewise, you can determine that answer, not us.

[cSg|mc-Hotsauce]

Account locks are only handled by support.

They said it was permanent and for serious reasons.

Move on.

[Winged One]

Originally posted by justenjoy:

but still, I am just trading, why ban me?

You are not supposed to use the trading system to turn personal profit

[BossGalaga]

Originally posted by justenjoy:

Hi All,

One morning I woke up, suddenly receive account alert which stated my account getting banned. I approach steam support and they told me my account involved in gambling activity. HELLO? Trading is considered gambling ? Why is this happening? I am such a loyal fans in Dota, even buying many items for trading purpose. My steam currently worth 2.4k USD with 1k++ wallet. Can anyone help me with this?

What do you mean, it stated that your account was "getting banned?" Did it say your account was already banned or did it say something like your account would be banned within 24 hours and you could trade your items to another account?

If it's the latter, then it's a scam.

https://steamcommunity.com/sharedfiles/filedetails/?id=1523781462

[Crazy Tiger]

Originally posted by justenjoy:

but still, I am just trading, why ban me?

What about that Dota gambling site in your name history?

[cinedine]

Originally posted by theseraph1:

Originally posted by justenjoy:

but still, I am just trading, why ban me?

You are not supposed to use the trading system to turn personal profit

You are not supposed to use the trading system on a commercial base. Small gains are fine. (Hey, else everyone just sellingt their trading cars would be in violation.) But turning a profit of thousands of dollar per year certainly is not.

And this

Originally posted by justenjoy:

My steam currently worth 2.4k USD with 1k++ wallet. Can anyone help me with this?

Clearly falls under

Originally posted by justenjoy:

The account has been identified as being involved in commercial [...] activity based on trading, community reports, and other factors.

You cannot ignore the partthat clearly applies to you and focus on the gambling.

[8ullfrog]

Eh, any time a company points you at legal, they're trying to permanently fire you as a customer. Except for Microsoft. I had RROD, and Microsoft Egypt did a really poor job at handling it. After 3 months of holding my 360 hostage, I called in, and was told I was speaking to the manager, and that I would have to wait another three months.

So I pulled the trigger and said "Please transfer me to Legal". The call was transferred to Canada, they were extremely polite, and I had an xbox 360 delivered to my door 3 days later.

I heard Microsoft Fired Egypt over their poor handling of the RROD crisis, and I'm glad, they sucked.

The replacement 360 worked great, but reset itself to English hours and settings whenever the internet went down.


I sincerely doubt Valve Legal will provide that level of customer service.

[cSg|mc-Hotsauce]

If the account violated the Steam Subscriber Agreement, Valve's legal team won't do anything but provide relevant info upon request through the proper channels.

What you stated about the RROD is no where near the level of the OP's situation.

[Start_Running]

Originally posted by Crazy Tiger:

Originally posted by justenjoy:

but still, I am just trading, why ban me?

What about that Dota gambling site in your name history?

And There we have what might very well be the key. OP. Gambling and trading items to or from sites or accounts linked to sites that do gambling.. will get you in trouble.