Bought Last Night, Now On Sale. Steam Support Declines Request

[Amarantamin]

As the title says; I bought the game last night for $70 and it is on sale today. I tried submitting to support for reason "The game is cheaper now". However Support is automatically denying the request due to the playtime.

Any idea what to do next?

[potato]

uhm yea, don't buy a game full price a day before summer sale?

https://steamdb.info/app/990080/

game also goes routinely on sale

[janner66]

Unfortunately, if you've played over 2 hours or had the game more that 14 days (I think) you won't get a refund. You'll just have to put it down to experience. Sorry, I know that sucks.

[c7Bully]

If you played for more than 2 hours you can not request a refund. Also, bro, why didnt you wait to see if it would be on sale ?

[Stan]

Its not Steam fault.

[Rattlesnake8]

You have 15 years on Steam. You know about the big sales. The dates are made public these days so you can know when they are coming. Hogwarts also goes on sale very frequently.

[Amarantamin]

I don't live and breathe by the sales. Historically Steam has refunded the difference. There's a refund reason "The game just went on sale" for exactly this situation. Nearly any other store would provide the difference back if an item went on a deep discount literally hours after its purchase.

The only problem is Steam's automated system is denying the refund without a human looking at the reason to realize I'm not trying to refund the game.

It's no big deal, just thought some other people may have been through this and had ideas on how better to contact Steam. That refund option exists for a reason.

I super appreciate the people scouring my profile for details to tell me why I'm stupid and should have expected this. Love you too.

[Amarantamin]

Originally posted by c7 Bullyy`:

Also, bro, why didnt you wait to see if it would be on sale ?

I wasn't even thinking about sales. Saw the game on my Steam recommended and was like "Neat, didn't know it was on pc!", bought it, and saw the discount when I woke up the next morning. Just bad timing.

[Stan]

Originally posted by Amarantamin:

The only problem is Steam's automated system is denying the refund without a human looking at the reason to realize I'm not trying to refund the game.

That's same with everything. AI replaces human on jobs like these to save money. Also i am certain that refunding a game just because its cheaper day after purchase is not acceptable reason.

[Amarantamin]

Originally posted by Stan:

Also i am certain that refunding a game just because its cheaper day after purchase is not acceptable reason.

Take a look at refund reasons in Steam Support, "It's now available cheaper" is one of the reasons. At the beginning of Summer sales, this option is put at the very top of Support page for on-sale games. It's been like that for years, I've gotten refunds this way before.

I'd post a screenshot of the refund & support pages that show the reason, but I'm not that clever.

Anywhich I'm considering this one a lost cause, not sure how to contact a human at Steam.

[Stan]

Originally posted by Amarantamin:

Originally posted by Stan:

Also i am certain that refunding a game just because its cheaper day after purchase is not acceptable reason.

Take a look at refund reasons in Steam Support, "It's now available cheaper" is one of the reasons. At the beginning of Summer sales, this option is put at the very top of Support page for on-sale games. It's been like that for years, I've gotten refunds this way before.

I'd post a screenshot of the refund & support pages that show the reason, but I'm not that clever.

Anywhich I'm considering this one a lost cause, not sure how to contact a human at Steam.

Send a letter.

[Amarantamin]

Originally posted by Stan:

Send a letter.

There's a certain time/cost benefit to which it would make more sense to go work for the $40 instead of fighting it. After about an hour it's not worth it to pursue anymore. You've got the right idea though, if this needed to be escalated further.

Thanks for the advice!