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Maybe the steam server just has a bad day?
Normally it dosen't ( for me at least) but when I first go into big picture mode an then start the game from there it magically works again.
Which wasn't the case I successfully purchased some zen.
But if the overlay does work then you're probably right with the problem being a server issue.
However....I have discovered that buying zen directly from the arc site is quite a bit cheaper anyway!
From Arc it costs £7-99 to buy 1,200 zen, but on steam it costs £9-00 for 1,000 zen. So I know what I'm doing from now on ;) Serves steam right for being so CRAP as far as I'm concerned!
When I exit/log out, steam says the game is still running and I can't exit steam! I have to press Ctrl+Alt+Del and manually stop steam from windows task manager to actually quit out of it.
Out of curiosity how many Zen did $5 get you?
Did a little comparison here, the results are quite surprising.
steam:
4,50€ => 500 zen (111,111111... zen/€)
arc:
9,99€ => 1100 zen (111,111111... zen/€)
19,99€ => 2200 zen (110,0550 zen/€, from here on onward it stays at 110,0....)
Basically on higher sums the ratio get sligtly worse and you'd have a couple more zen if you stacked a bunch of the low orders. What a coincidence that they removed the 500 zen option from arc a while ago......
Might be different when there are these extra bonus zen events though.