wont launch

[oldman23]

just bought stuck on intro page picture of planes tried reinstall

[Komet]

me too

[oldman23]

refunded it

[Hubert Cater]

Hi Salsaluce, Komet, Sorry to hear about the trouble.

Very odd, just tried on my end and it seems to be fine, perhaps your anti-virus software interfering?

Might be worth whitelisting the game in your A/V software to see if this helps,
Hubert

[Komet]

after installation a pop up box came up with the available resolutions for the game. My comp is running at 1080p but there was no option for that. My tv is a 4k monitor so i selected 4k resolution in the pop up and stated game. It just gets to the plane screen and nothing happens. I have tried reinstalling. Is this a resolution issue and maybe i am not seeing the game start or options buttons because resolution is too high? Thanks

[oldman23]

I have no antivirus same problem as other guy. I tried different resolution it work one time at lower resolution then when i went to turn music down it jump to intro screen at different resolution I use a 4k tv. I kept trying to use different resolutions it was a pain your software does not scale well. sometime it would ask me for resolution sometimes it wouldn't I played with it for a while was looking froward to game run ryzen 5 4600 gtx 1650 16 gigs ram

[Hubert Cater]

Thanks for the info and if you are not seeing the menu options it is probably not handling your resolution settings as expected.

Can you try the following?

1) Navigate to the following folder and delete the SC3.ini file as this will then have the game ask for your preferred game play resolution again when you launch:

C:\Users\<username>\Documents\My Games\Strategic Command WWII - World at War

2) Try changing your 'Scale' percentage to something lower to see if this helps. This article will help:

https://www.windowscentral.com/how-set-custom-display-scaling-setting-windows-10


Granted this is not an ideal solution but it should allow you to get the game up and running as it seems your particular setups likely have considerable scaling being applied.

Note: what is mentioned as your current resolution on the Windows Display Settings screen may not match what the game reports, the game will report what actual resolution you are running after scaling. For example, if you are running a 4K monitor with a resolution of 3840x2160, with let's say 200% scaling, you are actually running a resolution of 1920x1080 and the game will detect and report that resolution instead.

[oldman23]

I did all that I scaled down it work for awhile then it didn't I don't want to go to all that trouble to play a game thank you for your response. I have been computer gaming a long time I remember when part of the game was to just get it to run. I know a big part of this is Microsofts problem always has been. Iam to old to make part of playing the game is to get it to work to many games out there that work for me Is just one of those things.

[Hubert Cater]

Fair enough and thanks for the feedback

[Komet]

Ah, that's probably why it wasn't offering me a resolution of 1080p maybe? it only gave me 3 options and they were all 4:3 ratios weird. Like 1600 x 1200 type options. I ended asking for a refund as well because it should just run at a simple 1080p resolution right from the get go. Thanks for your help.

[Coopersleftnut]

older thread i know but after playing the game forever it all of a sudden decided to quit launching (gets to the planes and wont load any further) i know that i cant get a refund as ive played hundreds of hours already but it is making me not want to purchase any thing else in this line of games

[Bill Runacre]

Originally posted by ReservoirDog:

older thread i know but after playing the game forever it all of a sudden decided to quit launching (gets to the planes and wont load any further) i know that i cant get a refund as ive played hundreds of hours already but it is making me not want to purchase any thing else in this line of games

Hi ReservoirDog

I'd strongly recommend contacting Matrix Games support as hopefully they'll be able to resolve the issue with you:

https://www.matrixgames.com/contacts

Please let us know too, as we do want you to be able to carry on playing and enjoying our games.

Bill

[Smut]

FYI, Deactivate your Onedrive, and delete the folder in the Documents/MyGames location

[Bill Runacre]

Originally posted by Smut:

FYI, Deactivate your Onedrive, and delete the folder in the Documents/MyGames location

Why are you advising this, and in relation to which issue?